Root Insurance (joinroot.com) has a 2.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 49% rate it 4 stars or higher while 49% give 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
T
Tiffany G. · 2 reviews · Experienced 2025-10-29 ·
★★★★★
Update on the app
11/04-Thank you for responding. I am able to work the app better now.
10/30-The app, does not work. I am a new customer and all it does is sent me to request I quote. I am trying to use the app as an exiting customer.
Reply from Root Insurance2025-11-04
Hi, Tiffany. We're sorry to hear of the trouble. When you are installing the Root app, please be sure to select the option to log in with the email address associated with your Root policy (and do not create a new account). If you need help with this and haven't done so already, you can reach our customer support team at [email protected]. —Root Insurance Social Media Team
R
Ryan · 1 review · Experienced 2025-09-06 ·
★★★★★
Quick and easily adjustable at least…
Quick and easily adjustable at least for a broad perspective with coverages. Currently very frustrated by the warnings popping up in the app about settings not be conducive to test drive. This is not applied well and not intuitive in how it is helping the customer. Needs to be fixed
Reply from Root Insurance2025-09-09
Hi, Ryan. We aim to make all aspects of your experience clear and convenient, and we're sorry this hasn't been the case with the notifications. If you need help and haven't done so already, you can reach our customer support team at [email protected] so that they can look into this. —Root Insurance Social Media Team
