jonesroadbeauty.com

The product took a long time to arrive and need better model selection

The product took a long time to arrive. My order was April 14 and product arrived May 5. Re: picking out colours for face online is difficult for any product. However, it would be good if Jones Road Beauty could use models without colour enhanced hair. This gives them an inauthentic look and makes it more difficult for customers to decide which face pencil, foundation, etc. would be the best match for their skin. As well, there are not many blond (without hair enhancement) models. Some blonds have warm undertones and others have cool undertones, but difficult to tell with the models on Jones Beauty. I notice lots of brunette models though. Products themselves I am satisfied. Only received yesterday so still exploring. Thank you for the opportunity to provide feedback. ... Hello again, I've now had a chance to try the products. Miracle Balm (Dusty Rose) is amazing. I love the light tint and coverage. Also the eye shadow is lovely (Rose Gold) - easy to apply and stands up over time. Neutralizer pencil - wow that does work. Thanks again.

Exceptional at every level of the purchase process

Everything about this company has been thoroughly considered from top to bottom. Not only is the product exceptional, the in-store teams are thoughtful and engaging and the online customer service team responds quickly to any questions or concerns. What an amazing company!

Miracle Balm - not recommend

I bought miracle balm in Flushed and would not recommend for the following reasons: Very greasy - your hair will stick to it It doesn't last very long - very quickly fades so have to keep applying and I bought big pot so not easy to travel with! I personally think it is a waste of money.

Great customer service

I messed up my shipping address and they fixed it and resent the product.

Gracious return/exchange policy

The replies to my inquiries are swift, thank you. I appreciate your return/exchange policy in that I did not need to return when I ordered a replacement. Since we cannot try your products in a store, we can only find the right colors by trial and error. So thank you for this latitude.

Kaitlyn's quick response and personal…

Kaitlyn's quick response and personal suggestions on colors, products, best application techniques for products was the deal maker for me! Students noticed the difference and i've texted them Bobbi's IG video. Wonder why women have more diagnosis of Altzheimers? Experiment by eliminating known added toxins especially around the eyes, face and head and see what happens.

ordered wrong colour but had great…

ordered wrong colour but had great customer service and immediate responses when required.

Best no-make up make up for dry mature skin minimalists like me

I was hesitant if I'm honest because I'm not one to just go for internet ads. But...the target audience got me: mature dry skin. The return/exchange process is super easy so I decided to give it a go. I'm not disappointed. The makeup is super moisturizing, yes a bit tacky but given I have dry skin prone to showing caking, I'll take a bit tacky and feeling super moisturized over gross makeup. I chose the wrong colors after trying to watch numerous shade match videos etc, and reached out to their shade expert. Great experience and they even helped faciltiate an exchange. Def recommend giving it a try if this style of no-makeup make up appeals.

Everything is easy

Everything is easy! The products are superior, the service above average.

The product is excellent

The product is excellent. It is the correct consistency to apply, it doesn’t leave a greasy finish that later comes on to your clothes and the smell is subtle and also gives a pick me up. This is my first time purchasing it and although I thought the jar would be a nice addition to my dresser and give it stability when pumping now I’m thinking ahead and thinking how I’m going to get out the end of the product. Since it’s a solid jar with a small mouth it will be hard.

quick response

Great products

The shade-match experts for me the…

The shade-match experts for me the PERFECT shade for WTF. Highly recommend sending a selfie for analysis. They also got the face pencil shade spot-on!!

love the wtf

love the wtf. was not expecting such a light and moisturizing product. very smooth and easy to apply

Disappointed and heartbroken by unexpected order cancellation

I left my sincere and heartfelt review with pure joy, yet regretfully, my order was still canceled in the end. Suffering from poor health, I’m unable to travel all the way to your stores in New York. I’ve always loved your brand deeply, for every product embodies natural gentleness and harmonious beauty. I have only ever tried your items from others before, so I cherished the hope of purchasing them officially on your website. It fills me with sorrow that this wish has failed. No one could ever understand how much I truly adore and admire Ms. Bobbi Brown.

I absolutely adore the Jones Road products…

I absolutely adore the Jones Road products I first purchased a few months ago, so much so that I reordered the What The Foundation as well as another Miracle Balm (new colour) and a Makeup Travel Kit. I recommended the WTF & balms to a girlfriend of mine who (after trying mine and purchasing as well) has also become a Jones Road fan. The WTF goes on like a face cream and is so comfortable to wear (not heavy) and the colour I chose matched my skin tone perfectly. The Miracle Balms leave a lovely glow to my complexion even without any foundation (or WTF). Very satisfied customer. Unfortunately not yet available in Italy where I live, otherwise I would have purchased ages ago rather than relying on the colours&tints shown online. Thank you Jones Road.

I had a problem with a shipment and the…

I had a problem with a shipment and the problem was taken care of with ine e-mail and in less than 24 hours. That is excellent customer service.

Disappointing!

I've loved most of the products I've bought from Jones Road, but this time I must say that I'm disappointed. The Brow Pencil did not live up to expectations and, for me, it's no better than any of the much cheaper brow pencils available from reputable cosmetic companies.

Excellent customer service

Pull that cap straight off..don’t twist!

Very helpful and responsive.