Great product and amazing customer…
Great product and amazing customer service. Shipping issues that were entirely my mistake were resolved quickly and without hesitation. I could not be happier with the products or customer service.
About jonesroadbeauty.com
Data updated- Website
- jonesroadbeauty.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 0% (0/10)
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Is jonesroadbeauty.com legit?
jonesroadbeauty.com (jonesroadbeauty.com) has a 4.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
Skin products a tad sticky-feeling but very natural color and great customer service!
Range of skin tones very comprehensive. Identifies product colors quite well so choosing a skin match was not too difficult using the online guidance. I tried three foundation colors. One was perfect. Customer service easy to work with. Foundation and blush formulas a bit sticky-feeling, stray strands of hair can stick to my cheek. Neither the Just Enough Tinted Moisturizer or the What the Foundation products covers all my flaws and discoloration (too many years on the beach) but flaws are softened. I prefer this look instead of the more overdone opaque look of mask-like full coverage.
Their customer service is excellent
Their customer service is excellent. I love all of the products I’ve tried, and the one time they forgot to include one of the products in my order, I reached out and they immediately sent out the product. It was practically instant. They are very responsive and incredibly helpful.
Very responsive and helpful.
I love Jones Road products
I love Jones Road products. I wear the balm on makeup-less days for a little glow on the go!!!
Excellent
Excellent Highly recommend
Happy Customer
I have been using Jones Road for a couple of years. I love the products. When I’ve gotten a shade wrong (my fault!) they’ve helped me find the right one. The products are excellent but the customer service is superb.
The products are of very high quality
The products are of very high quality. They are perfect for people of all ages. At first, I bought them for myself, but my daughters tried them on and loved them (especially the neutralizer pencil and concealers). I tested them to see if they really could cover wrinkles and dark spots. I am a 55-year-old woman, and it turned out that they exceeded my expectations.
Based on the photo I sent
Based on the photo I sent, the team has advised me thoroughly. I have not used the products till now. After I use them, I will know if the shades are OK.
For me
For me, I don’t think it’s possible to buy on line foundation products. Even though I sent a photo as suggested, the products were not a match for my complexion. I also got it wrong when asked about coverage, choosing medium. The pencil for under eye was impossible to use, pulling at very tender skin. Not for this old woman 🥲.
Jones Road has best customer service…
Jones Road has best customer service and they are always so willing to help. Their employees are knowledgeable and kind. The products are A+ +!
I love the products
I love the products! I’m just over 50 and I don’t wear makeup everyday anymore. So when I do, I feel like my old brand of products makes me look too done up. Jones Road on the other hand, gives me just enough color to look natural and glowing.
I love the products especially if you…
I love the products especially if you find the right shade. Returns or exchange never been a problem. I am using all of the items I purchased pretty much regularly. Well done.
Disappointing
I was really excited to try the miracle balm and so disappointed when it arrived. I was guided to rosy blush (I thought it was a bit of a weird choice because I have red cheeks but I took their word for it based on the quiz). For £50 all in, I was expecting something very special. It didn’t melt into my skin very well. It had the consistency and smell of that make up you buy for Halloween. Cheap and greasy. It looked truly awful, like a Vaseline overdose for ten times the price. It also irritated my skin immediately. I couldn’t wait to take it off. With a so-called “clean” product, that shouldn’t happen. I’m asking for a refund. I’ll stick with my cheaper L’Oreal basic foundation. In my opinion, this is over hyped and a bad product.
It is made for me.
It is made for me. In the 80s I was a make up artist. As we age , its important to have break through products. Jones Road does it for me now. Age 71 but very young at heart.
The product lines are incredible
The product lines are incredible, and the customer service is spot on - Thank you, Beinda from customer support, you were amazing!!!!!!!
I had a question and I received a very…
I had a question and I received a very fast and a very nice answer.
Terrible experience
Terrible experience. Very slow to ship so missed the event window so then I returned products - unopened - and still no refund. Have emailed many times and ZERO response. ZERO acknowledgement. Nothing. Kept the money and the product. Great business model. Very disappointing.
I like these products
I like these products! They are so moisturizing and blend so well!! So glad I saw the advertisement
Jones Road has wonderful products and…
Jones Road has wonderful products and even better customer service. It can be hard to buy makeup online without trying colors first. JR helps with selection in many ways not least of which no hassle exchanges! So appreciated