I had an issue…you had a video and I’m…
I had an issue…you had a video and I’m wearing the new powder compact as our hot weather pumps up I will no longer look Rubbed in an oil slick!!!😂 Thank You M.M.
About jonesroadbeauty.com
Data updated- Website
- jonesroadbeauty.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 0% (0/10)
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Is jonesroadbeauty.com legit?
jonesroadbeauty.com (jonesroadbeauty.com) has a 4.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
Great customer service
I had an issue with the order delivery and they were very apologetic and prompt to resolve. It’s so refreshing to have great customer service, I have experienced the opposite recently with a different company and it has restored my faith in online shopping.
I love these products
I love these products. Clean, light, and feel good on my 50+ skin. Order was received quickly.
The Best.
Jones Road has excellent customer service. It's one of the things I look for when I buy products. And, Jones Road has both.
They are very responsive and prompt in…
They are very responsive and prompt in that, and every time that I have asked anything at all, they always err on the side of taking care of the customer.
Simply THE BEST
the best makeup and the best customer service. No notes!
Achieved Total Makeover with 4 Products
Obsessed. I'm a new convert. I am now only use 4 products where I used to use 7 with other brands to achieve way more natural and professional-looking results. I feel like I've gotten a total makeover with only their foundation stick, undereye correcting pencil, concealer pencil and Miracle Balm! My skin looks healthy, glowing, and younger. I had renewed confidence all day after trying them on. I've never had foundation disappear into (my somewhere between yellow and pale) skin before! And I never write reviews!
Great service
My experience was really good because my replacement is already on the way, and I was notified of the whereabouts of the item.
I am 58 and have used Illia serum skin…
I am 58 and have used Illia serum skin tint for well over 5 years, but recently felt it just wasn’t working anymore, and was settling into fine lines. I had read great reviews for jones road and that it was fabulous for dry mature skin so I ordered the foundation stick and the neutralizer pencil. Wow my skin literally looks five years younger, so am not joking. It is so creamy, balmy, feels like skin care and doesn’t settle into lines. I would give these products a 10/10 if I could. I truly am a loyal customer.
The advisor got back to me quickly and…
The advisor got back to me quickly and answered all my questions.
I would give it a half-star if I could
I would give it a half-star if I could. The product STUNK when I opened it, and after one use, no more! People told me my skin smelled bad!! And of course, customer service will not return emails so I can send it back. I’m calling BS on this so-called beauty expert Bobbi Brown.
I appreciate the quality and clean…
I appreciate the quality and clean ingredients of the JR products. Customer service is top notch too!
Love The brow pencil to cover my white…
Love The brow pencil to cover my white eyebrow hairs. Thank you!
Excellent products
Excellent products. I came for Miracle Balm and now I use everything.
Cancelled and never informed me
I placed a small order ($120) from Jones Road Beauty and never received it. After ten days I checked and they had never sent me tracking info. I emailed them and a day later received a response that there were "inconsistencies" with my order so they cancelled it and never bothered to tell me! Very poor customer service. I use Shop and my credit card and address were both verified by Shopify. Seems like they probably did not have the item physically in stock so they made up and excuse to cancel. Too much competition online these days to bother with businesses that maintain such incredibly low customer service. Jones Road Beauty should be avoided.
Had an issue with my order delivery and…
Had an issue with my order delivery and they were on it and fixed it immediately and without hesitation plus the products are great
Shade 3 Face Pencil, perfect color!
Shade 3 of the face pencil is the perfect color for under my eyes. So glad you all do the selfie pic to help determine face shade. I like the face pencil coverage so far; it’s been just a few days trying it out. I don’t particularly like it in a pencil, but I’m getting used to it. I like the quality of it for sure, and am going to try more products a little at a time.
One Of My Favs!!!
Great customer service and awesome products. I have purchased many and continue to. I love Jones Road!
ALWAYS Perfection!
I love all things Bobbi…This order included ther everything brush & 2 pencils. I also love the stick foundation - which is the perfect texture - the black mascara & the new stick blush.
I love Bobbi’s textures and colors on…
I love Bobbi’s textures and colors on this new line, I’ve started converting all my makeup products to these natural, effortless looks however be prepared to try out different tones as it’s not as easy to find the perfect match off the bat. I recently had to exchange on two new trial colors that barely showed up on my skin/lips and their team was so helpful. The exchange process was as easy as checking in for a flight and the staff are all about the customer having a top tier experience, they communicate when there is a delay or a problem promptly and warmly.