Juvia's Place (juviasplace.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
Looks like someone or something cut the lipstick and it wasn’t wrapped, so it was already opened or mishandled before I opened it. It was sad because I was very excited to try the product. So for that, which ruined the whole experience, I would give 1 star
Reply from Juvia's Place2026-07-30
Thank you for taking the time to share your feedback. We’re very sorry to hear that your lipstick arrived in that condition.
This is certainly not the experience we want for our customers, especially when you were excited to try the product. Please contact our support team by email with your order number and clear photos of the lipstick and its packaging. We’ll be happy to review the issue and work toward a resolution.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Hi there thank you for my purchase I love my eyelashes they look so natural. Thank you again. Will come back again.😊
Reply from Juvia's Place2026-07-28
We're so glad you love your eyelashes and that they look natural! Thank you for your kind words; we appreciate your feedback and look forward to your next visit.
Thank you for bringing this to our attention, and we’re sorry to hear about your experience.
Please kindly contact our customer support team by email with your order number and details of what you believe was missing from your order. We’ll be happy to review your order and assist you in resolving the issue as quickly as possible.
We appreciate the opportunity to help.
Got the mystery box and it was such a fantastic deal!! I really hope they do more mystery boxes in the future.
Reply from Juvia's Place2026-07-30
We're so happy to hear you enjoyed the mystery box and found it to be such a fantastic deal! We truly appreciate your positive feedback. We hope to offer more in the future!
Despite paying for expedited shipping, the delivery was late and arrived past the time I needed it for
Reply from Juvia's Place2026-07-30
We sincerely regret that your expedited delivery arrived late. We understand this was frustrating, and we are reviewing our shipping processes to prevent future occurrences.
The color wasn’t as pictured, i sent a request to customer service once I realized it, sent a email to customer service, no response. No returns so i’m stuff with products I can’t use .
Reply from Juvia's Place2026-07-28
Thank you for taking the time to share your feedback. We’re sorry to hear that the shade did not meet your expectations.
We understand how disappointing it can be when a product looks different in person than it does online. Product shades may vary depending on factors such as lighting, photography, skin tone, undertones, and screen display settings.
We also apologize that you have not received our responses. If you contacted us using an aol email address, it may be rejecting our replies. Please kindly contact our support team again using a different email address, preferably a Gmail address, and include your order number so we can review your concern and assist you further.
Due to the nature of cosmetic products and for hygiene and safety reasons, we do not accept returns on most beauty items once they have left our facility. We appreciate your understanding and look forward to assisting you.
I’ve been trying to contact someone by email and by phone since I placed my order and have yet to get a response.
Reply from Juvia's Place2026-07-28
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
Upon review, our customer support team has been responding to your emails. However, it appears that your Hotmail email address is rejecting our replies, so our responses are unfortunately not reaching you.
Please kindly contact us again using a different email address, preferably a Gmail address, and include your order number. We’ll be happy to review your case and assist you as quickly as possible.
We appreciate your patience and look forward to helping you.
I ordered the trio bronzer set for.56.00 and only recieve 1 item in the set. I reached out to customer service and they asked me.to send pictures. I sent the what they requested (the one item) .I am still waiting for the follow-up.
Reply from Juvia's Place2026-07-28
Thank you for taking the time to share your feedback, and we’re sorry for the inconvenience you experienced.
Upon review, we can confirm that a replacement for the missing items has already been issued. We appreciate you providing the requested photos, as they helped us process your case.
We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve the issue. If you have any additional questions, please feel free to reply to your existing email or contact our support team. We’re always happy to help.
I liked very much the time frame I received my order. I was a little disappointed with the color Frenemy, it was a lot darker than the color in the ad.
Reply from Juvia's Place2026-07-28
We're glad your order arrived quickly! We understand your disappointment with the color variation and appreciate you bringing this to our attention.
Fast and safe delivery
Amazing product, works better than expected
Will be buying again
Reply from Juvia's Place2026-07-28
We're so happy to hear that you enjoyed the fast and safe delivery, and that our product exceeded your expectations! We truly appreciate your positive feedback.
I love my new makeup it was worth the hype 100% the website is so easy to access and I was spoilt with options and I got 20% off my order which was great as a first time buyer shipping was fast got it in 1 week and I live in the uk
Reply from Juvia's Place2026-07-28
We're thrilled to hear you love your new makeup and that it lived up to the hype! It's wonderful to know you found our website easy to use and enjoyed the variety of options. We're also glad the 20% discount and fast shipping to the UK made your first purchase even better!
I can’t say enough about this brand. The quality and results it gives me are amazing. I am loving your . Website making it very easy to navigate and also more importantly lets me see it in my skin color.
Reply from Juvia's Place2026-07-28
We're so happy to hear how much you love our brand and the amazing results you've experienced! We're also delighted that you find our website easy to navigate and appreciate the feature that allows you to see products on your skin tone.
Thank you for taking the time to share your feedback. We’re sorry to hear that you did not receive the color you were expecting.
Please kindly contact our support team by email with your order number and let us know more about the issue. If you received the wrong shade or the wrong item, our team will be happy to review your order and assist you further.
We appreciate the opportunity to help.
The lip stick color did not look like the picture.
Reply from Juvia's Place2026-07-28
Thank you for taking the time to share your feedback. We’re sorry to hear that the lipstick shade did not match what you were expecting.
We understand how disappointing it can be when a color appears differently in person than it does online. Product shades can vary depending on factors such as lighting, photography, skin tone, undertones, and screen display settings.
We appreciate your feedback and will share it with the appropriate team as we continue working to improve our product imagery and shopping experience.
