Juvia's Place (juviasplace.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
I sent a message to customer support and no one ever sent me a message back as the discount wouldn’t add once I had my items in my cart. Due to this and being sent multiples in what’s supposed to be a bundle not a double set of certain ones. I am Very dissatisfied and will not be a returning customer after being charged the wrong total
Reply from Juvia's Place2026-07-28
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
Upon review, our customer support team has been responding to your emails. However, it appears that your email domain is rejecting our replies, so our responses are unfortunately not reaching you.
Please kindly contact us again using a different email address, preferably a Gmail address, and include your order number. We’ll be happy to review your concerns regarding the discount, your bundle contents, and your order total, and assist you further.
We appreciate your patience and look forward to resolving this for you.
Order arrived, just as promised! Love my eyeshadow sticks, makes application so easy!
Reply from Juvia's Place2026-07-28
We're so happy to hear your order arrived as promised and that you love your eyeshadow sticks! We're glad they make application so easy for you. Thank you for your positive feedback!
I’m in love with the rich pigmented cosmetics that Julia’s Place creates.
They put together the perfect set ups.
Excellent quality and beautiful packaging. Pretty much fragrance free. My order was shipped immediately upon receipt. All was delivered right to my door within a week.
Reply from Juvia's Place2026-07-28
We are so thrilled to hear how much you love our richly pigmented cosmetics and the beautiful packaging! It's wonderful to know you appreciate the quality and the prompt delivery of your order.
Delivery was on time, and the shade test gave me the perfect match. It only takes a very small amount for full coverage. no oxidation or irritation to my oily skin.
Reply from Juvia's Place2026-07-28
We're so happy to hear that your delivery was on time and that you found the perfect shade match! It's wonderful that a small amount provides full coverage and that it works well with your oily skin without irritation.
Thank you for taking the time to share your feedback. We’re sorry to hear that your product arrived broken and empty.
This is certainly not the experience we want for our customers. Please kindly contact our support team by email with your order number and include clear photos of the product and its packaging. Our team will review the issue and assist you as quickly as possible.
We appreciate the opportunity to make this right.
Quick delivery. Items all came. Some did have coloured stains but the items were in there🥲. Only thing I would request be changed is the shipping price for international orders ahaha
Reply from Juvia's Place2026-07-28
We appreciate your feedback on the delivery and items. We are concerned about the colored stains and are looking into this. We also understand your comments regarding international shipping costs and are always reviewing our pricing.
Im disappointed as a dark skin girl i orderded expresso bronzer and it is my exact shade, and for a campsny representing black that shade range is poor.
Reply from Juvia's Place2026-07-28
Thank you for taking the time to share your feedback. We’re sorry to hear that the Espresso Bronzer wasn’t the right fit for you.
We understand how disappointing it is when a shade isn’t deep enough, especially when you’re looking for a bronzer that provides noticeable warmth and dimension. Your feedback about expanding the shade range is important, and we appreciate you sharing it with us.
Please feel free to contact our support team by email if you’d like assistance finding a deeper shade that may better suit your complexion. We’ll be happy to help.
I am a Caucasian senior woman with an olive skin tone and have tried tons of 'cheek-to-lip' tinted/colored products. Most have had nice texture but not enough pigment - the two cream blushes I bought from you are superior to those, they are both creamy, easy to apply and blend with enough pigment to make this 80 year old gal happy! Highly recommend.
Reply from Juvia's Place2026-07-28
We are so happy to hear that our cream blushes have exceeded your expectations! It's wonderful to know that the texture and pigmentation are just right for you. We truly appreciate your kind words and recommendation.
Excellent!! I love all my products. I will gift my eye palate because I already have that one. But everything else is perfect. Great value for the box.
Reply from Juvia's Place2026-07-28
We're thrilled to hear you love your products and find great value in the box! It's wonderful that you're enjoying everything, and we appreciate you sharing your positive experience.
Everything was as expected except the Soil lipstick. The lipstick was separated from the container.
Since it was in one solid piece, I tried to reattach it but it will not stay.
Reply from Juvia's Place2026-07-28
We appreciate you sharing your experience with the lipstick. We understand your frustration with the product separating and we are looking into this issue to prevent it from happening again.
M
Mary Bell · 2 reviews · Verified · Experienced 2026-07-10 ·
★★★★★
Really love my purchase
Reply from Juvia's Place2026-07-28
We are so happy to hear that you love your purchase! Your positive feedback truly means a lot to us.
Shipped immediately. Got merchandise ordered way ahead of my expectations. Box contents in tact. Thank u so much. Gifting merchandise so can't wait for the surprise.
Reply from Juvia's Place2026-07-28
We're so happy to hear your merchandise arrived ahead of schedule and in perfect condition! We hope the recipient loves their surprise.
I paid for my order and it was sent to the wrong address. Please help
Reply from Juvia's Place2026-07-28
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
Upon review, the order was shipped and delivered to the same address that was entered at the time the order was placed.
If you believe there is an issue with the shipping address or would like us to review your order further, please kindly contact our support team by email with your order number. We’ll be happy to look into the matter and assist you.
We appreciate the opportunity to help.
Great products and prices. Easy to navigate and find what you need. Smooth ordering process and received my products sooner than the expected delivery date.
Reply from Juvia's Place2026-07-28
We're so happy to hear that you found our products and prices great, and that our website was easy to navigate! We appreciate you enjoying our smooth ordering process and receiving your products sooner than expected.
No a good experience for me at all. This was my second order to Juvia Place, the foundation I ordered is way too light. I used your guide and photo of models wearing, one even said I know this looks light but it gets darker after applying; wrong! Second, the eyebrow pencil was a total bust, it was gray with oxidation and so brittle it broke into small pieces, not usable.
Not much more to say.
Reply from Juvia's Place2026-07-15
Thank you for taking the time to share your feedback. We’re sorry to hear that your second experience with Juvia’s Place did not meet your expectations.
We understand how disappointing it is when the foundation shade is not the right match despite using our shade guide, and we’re sorry that the eyebrow pencil arrived in unsatisfactory condition.
Please kindly contact our support team by email and include your order number along with photos of the eyebrow pencil. Our team will review the issue and be happy to assist you further.
We appreciate your feedback regarding the shade guide as well, as it helps us continue improving the shopping experience for our customers.
I love how my missing order issue was handled when I complained and how quick it was shipped back to me
Reply from Juvia's Place2026-07-15
We're so glad we could quickly resolve the issue with your missing order and get it shipped back to you promptly! We appreciate you sharing your positive experience.
