Juvia's Place (juviasplace.com) has a 4.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
Customer service was nice they made sure I got my order and that they fixed it I will be shopping with them again 🫶🏽
Reply from Juvia's Place2026-07-15
Thank you for taking the time to share your feedback. We’re sorry to hear that you have not yet received your order.
Upon review, we can confirm that there has been a shipping delay, but your package is still in transit to its destination.
Please kindly contact our customer support team by email so we can review your order in more detail and provide you with the latest tracking updates. We appreciate your patience and will be happy to assist you further.
A
Attila · 1 review · Verified · Experienced 2026-07-04 ·
★★★★★
Amazing quality, a little goes a long way
Product arrived quickly and is beautiful. The eyeshadow is super pigmented and feels high quality. The packaging is also very cute. I'm planning to get the same eyeshadow in another shade in the future
Reply from Juvia's Place2026-07-14
We are so happy to hear you love the eyeshadow and find it beautiful and high quality! We appreciate your kind words about the packaging and are thrilled you're planning to get another shade.
Arrived quickly and order was accurate. Every one of these items is absolutely gorgeous! Rich color saturation, doesn’t dry my lips and stays put. As usual. Juvia’s place is the best!
Reply from Juvia's Place2026-07-14
We're so happy to hear your order arrived quickly and was accurate! We appreciate your kind words about the gorgeous items, rich color saturation, and long-lasting formula.
I have been a customer for the past three years. My Gabon foundation was my initial purchase and it is still my go-to foundation. Their eyeshadow color palettes are absolutely beautiful, and the pigmentation is amazing. I also love her "So Red" lipstick. It has quickly become one of my favorite shades.
I did experience an issue with one of my lip colors, but Juvia's Place Customer Service was outstanding. They reached out promptly, stayed in constant communication, and made sure the issue was fully resolved. Their commitment to customer satisfaction truly impressed me. Overall, I've had a great experience and will continue to support this brand.
Reply from Juvia's Place2026-07-14
We are so happy to hear about your positive experience with our products and our customer service! It's wonderful to know that our Gabon foundation, eyeshadow palettes, and "So Red" lipstick have become such favorites. We truly value your continued support and are committed to ensuring our customers always have a great experience with us. Thank you for being a loyal customer for the past three years.
I just bought 5 new lipsticks from Juvia’s place. They came promptly and packaged well. I have only tried one of the shades and I really like it. Can’t wait to try the others.
Reply from Juvia's Place2026-07-14
We are so thrilled to hear that you are enjoying your new lipsticks and that they arrived promptly and well-packaged! We can't wait for you to try the other shades too.
The items arrived within the expected delivery period. The items were well packed. The delivery charge was under £20 which added an extra £1.50 or so to each item cost . The Rude girl matte lipstick is a favourite of mine and it has good staying power
Reply from Juvia's Place2026-07-14
We are so happy to hear that your items arrived promptly and were well-packed. We appreciate your feedback regarding the delivery charge and are delighted that you love the Rude Girl matte lipstick's staying power!
So frustrated right now.
Ordered june 25th, it "shipped dhl to usps the 26th. Still no tracking update beyond label created. I emailed support on the 7th. Apparently rather than reship right away monday when I reached out I am apparently expected to wait for yall to try and track down the package with dhl. It has been 48 hours and no update from dhl, shocker. I ordered these pallets for a specific renissance faire look this weekend. The 2 weeks I have been waiting should have been enough time to recieve. Hoping this annoyed review will lead to me actually recieving the pallets I ordered.
Reply from Juvia's Place2026-07-15
Thank you for taking the time to share your feedback, and we’re sorry for the frustration caused by the delay.
Upon review, the tracking shows that your package was successfully delivered by USPS on July 11. We understand this arrived later than you had hoped and that it unfortunately missed the timeframe for your Renaissance Faire.
We sincerely apologize for the inconvenience this delay caused and appreciate your patience. If you have any additional questions or concerns regarding your order, please don’t hesitate to contact our customer support team by email. We’re always happy to help.
I was pleasantly surprised at how quick my package came and even happier that it came whole. Nothing was broken or misplaced. The product itself is worth the buy and very pigmented. I would recommend it to anyone at any stage in their makeup journey.
I also like the versatility of the product as it can be used as blush or eyeshadow.
Reply from Juvia's Place2026-07-14
We're so happy to hear that your package arrived quickly and in perfect condition! It's wonderful to know you're enjoying the product's quality, pigmentation, and versatility. Thank you for recommending it!
We're so glad to hear that you're pleased with both the quick delivery and the excellent quality of your order! Thank you for sharing your positive feedback.
Product is good and time of delivery was good. Overall I am very happy 😊
Reply from Juvia's Place2026-07-14
We're so happy to hear that you are very pleased with your purchase! We appreciate your positive feedback regarding the product and the timely delivery.
420300809261290357446907 Order Number Was Returned, Wrong Address, I’ve Have Not Been Refunded, This Is The Correct Address To Send It To. Wanda Morris, 2079 Lake Park Dr, Apt J, Smyrna GA 30080
Reply from Juvia's Place2026-07-15
Thank you for bringing this to our attention, and we’re sorry to hear about the issue with your order.
Please kindly contact our customer support team by email and include your order number so we can review the status of your returned package and determine the best way to assist you. For your security and privacy, we also recommend sending your shipping address directly to our support team rather than posting it publicly.
We appreciate the opportunity to look into this for you and help resolve the matter.
