kaegreel.com

Hi there, We’re truly sorry for the wrong sizes and for how this was handled. You should not have been offered small partial refunds when you were requesting a proper **return or exchange**—we understand how that feels dismissive, and we apologize for the frustration it caused. We want to be clear: **Kaegreel is not a scam**, and we will resolve incorrect-size orders. Please reply with your **order number** and confirm whether you prefer a **full refund (return)** or an **exchange (correct size)**. Our team will prioritize your case and send the return/exchange instructions immediately so this can be fixed without further delays. Regards, Kaegreel Team

Hi SM, We’re truly sorry you received a mismatched pair—two different sizes is a serious packing/quality issue, and we completely understand why you’re upset. We also want to be clear: **Kaegreel is not a scam**, and we do not refuse to help when a verified issue occurs. If you were given the runaround, that’s not acceptable and we sincerely apologize. We want to resolve this properly and quickly. Please reply with your **order number** and the **photos you mentioned** (including the size labels inside each boot and the measurements). Once confirmed, we will arrange a **full refund or a replacement**, based on your preference—you should not be stuck with unusable products. Thank you for bringing this to our attention, and we appreciate the chance to make this right. Regards, Kaegreel Team

Hi Chase Carpini, We’re truly sorry you’ve had this experience, and we understand why you feel so upset—if an order shows delivered to the wrong address and you can’t get clear help, it’s incredibly frustrating. We want to be very clear: **Kaegreel is not a scam**, and we do not take situations like this lightly. We ship orders with tracking, and when something goes wrong in transit (misdelivery, address scan errors, or carrier mistakes), we **will** work with the carrier and the customer to resolve it. If that didn’t happen in your case, then we sincerely apologize—we failed to support you the way we should have. To fix this as quickly as possible, please reply here (or contact us) with: * **Your order number** * The **email used at checkout** * A screenshot of the tracking status (if available) Once we have that, we will **immediately review the delivery scan** and offer a clear resolution: **a full refund or a replacement**, depending on the investigation result. You shouldn’t be left chasing updates or feeling ignored, and we’re sorry that this has been your experience. Thank you for bringing this to our attention—please allow us one chance to make this right. Regards, Kaegreel Team

Hi Angela Garcia, Thank you so much for sharing this—it truly means a lot to our entire team. We’re incredibly grateful you took the time to explain your experience in such detail, and we’re especially glad to hear that our shoes have made such a noticeable difference for you. Decades of running and nursing is no small thing. Both are demanding on the body in different ways—high impact and repetitive stress from running, and long hours on your feet with constant movement and hard surfaces from nursing. Chronic foot issues that build up over years can be incredibly frustrating, not just physically but emotionally too, because they affect everything: work, exercise, errands, travel, and even simple time at home. So reading that these are the first shoes you’ve ever worn that cause **zero pain**, with **no hotspots and no pressure points**, is one of the best outcomes we could hope for. We also really appreciate you calling out how long you were able to wear them. A lot of people can tell within minutes if a shoe is going to become a problem later—and when you’ve had ongoing foot pain, you often have to “tap out” early because discomfort gradually builds. So the fact that you wore them nonstop for the first few days and your feet never hurt once is huge. That’s exactly what we design for: comfort that holds up over time, not just the first few steps. Most importantly, we’re honored to have earned your trust—and hearing you say you’re officially a repeat customer makes us genuinely proud. We never take that for granted. If you ever want help choosing your next pair (depending on your daily routine, work hours, walking surface, or the kind of support your feet like best), please reach out anytime. We’re always happy to help with sizing, fit tips, or style recommendations so you keep getting that same “no pain” experience. Thank you again for your support, and for everything you’ve done as a nurse—you deserve comfort that lets you move through your day without paying for it later. Regards, Kaegreel Team

Hi there, Thank you so much for taking the time to leave this review. We truly appreciate your support, and it makes us so happy to hear that you love Kaegreel shoes and that Abby was able to help you quickly and clearly—especially when it came to getting your order corrected and making sure you ended up with the right size. We completely understand how important sizing is. When a size isn’t quite right, it can take a product you’re excited about and turn it into a frustrating experience. That’s why our goal is always to make the solution simple: clear next steps, fast responses, and a real person who takes ownership of the issue instead of sending you in circles. So hearing that Abby guided you through what to do and helped you get the correct size is exactly the kind of service we strive for every day. We’ll be sure to share your message directly with Abby—feedback like this really matters to our team. Customer support can feel “behind the scenes,” but it’s a huge part of what makes a brand trustworthy. Your words let Abby know her care and effort were felt, and it also helps reinforce the standard we want every customer to experience: respectful communication, quick problem-solving, and support that actually helps. And thank you for saying her help backed up why you enjoy Kaegreel so much. That’s the best compliment we can receive—because we don’t just want to sell a product once; we want to earn long-term trust through both comfort and service. If you ever need anything in the future—fit advice, style recommendations, care tips, or help with another order—please don’t hesitate to reach out. We’re always here and we’re grateful to have you as part of the Kaegreel community. Regards, Kaegreel Team