Kaegreel | Redefining Comfort with Every StepAbout KaegreelAt Kaegreel, we believe that true mobility starts from the ground up. We are a dedicated functional footwear brand specializing in innovative barefoot shoes and ergonomic designs tailored for the needs of older adults, travelers, and those seeking relief from chronic foot pain.Our mission is simple: to provide high-quality, wide-toe-box footwear that mimics the natural movement of the foot while providing the stability and protection needed for real-world adventures—from city cobblestones to rainy trails.Why Choose Us?Targeted Support: Designed specifically for the 45-65+ demographic, focusing on stability, sensory ground-feel, and ease of wear.Pain Relief: Engineered to help alleviate discomfort from conditions like bunions, plantar fasciitis, and balance-related challenges.Direct-to-Consumer Value: By operating as an independent brand, we deliver professional-grade craftsmanship at a fair, accessible price.Dedicated Advocacy: Our support team, including favorites like Tina, is committed to ensuring every customer finds their "perfect fit" through personalized service and flexible solutions.Our Commitment to YouWe understand that international shopping requires trust. At Kaegreel, we don't just sell shoes; we stand behind them. Whether it’s navigating a sizing question or resolving a shipping "oops," our team is empowered to provide graceful, swift, and fair resolutions.Experience the Kaegreel difference today—where innovative foot health meets timeless style.Quick LinksExplore Our Collection: [www.kaegreel.com]Sizing Guide & Support: [email protected] Story: https://kaegreel.com/pages/about-kaegreel-com
Written by the business, not verified by us.kaegreel.com (kaegreel.com) has a 1.1 out of 5 rating on OK.one, based on 173 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 95% of reviews are 1 star, a relatively high share; The business has replied to 10% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-25.
Most reviewers were let down by their experience overall. Customers frequently complained about receiving products in the incorrect size, noting that the sizing did not match standard measurements at all. Many buyers also experienced extremely poor product quality with flimsy materials, faulty construction, and uncomfortable fits that made wearing the shoes nearly impossible. Furthermore, shoppers faced severe frustrations when attempting to secure refunds, as return shipping costs to overseas locations were excessively high compared to item values. The minority of people were satisfied with the footwear, finding the shoes very comfortable, well-made, and completely pain-free during daily wear.
Auto-generated from all reviews of this business. For reference only.Exactly what everyone else has written. Wish I had read before ordering....uggh. Horrible place. Takes two weeks just to process order and won't let you cancel. Says it has been shipped but give no proof. Now it has supposedly been shipped but I'm supposed to wait three weeks to receive it. Need to download a Chinese app to track order, not doing. DO NOT ORDER FROM THIS PLACE!
Do not order from this place you will not receive them. Scam Scam they deduct your money immediately but you never get them. No such place!!!! Horrible Horrible! Thieves. Other reviews I read they don't return money or return labels, no way to know where these boots come from. AWFUL
Scam!! I ordered two pairs for Christmas gifts. Neither pair fit true to size and I asked for a return. I was offered $12 refund to keep the shoes. Otherwise, I could send them back (to CHINA) at my cost!! Very poor customer service. Not a professional operation at all. Stay clear of this business!
Great review chain! Perfect explanation of service. Slow shipping, poor quality and worse customer service. Same shoes at other sellers with great customer service and satisfaction; such as Amazon and TEMU. Do not recomend buying from Kaegreel!
I ordered three pair of boots from Kaegreel on December 11th. After not receiving the package after a couple weeks, I tried to cancel the order. They said it cannot be cancelled because the item had shipped. When I asked again how to track the package on December 26th, I received a message stating the package shipping had been initiated on December 28th. It's now January 2nd and the package is somewhere in Canada. I'm very much regretting my purchase. Especially since I ordered a couple boots and sizes to be sure I got it right. BUY LOCAL, DO NOT ORDER FROM KAEGREEL.
Order was processed on 12-12-2024. As of 1-2-2025 nothing has arrived. I have sent 1 update request via e-mail and all I got was "be patient" (had to translate from Chinese as this is where they originate!). Terrible customer service!
I mistakenly ordered a “women’s” size 11 when I needed a men’s size 11. The return policy is ridiculous. I will never purchase from them again!
I had a terrible experience with Kaegreel shoes. I placed an order on 12/2 and received no shipping confirmation for over two weeks. I emailed their customer service requesting an update but never got a response. Frustrated, I submitted a complaint with my credit card company, and the charge was reversed and held. Conveniently, I received an email the very next day saying my order had shipped. It then took another week to receive actual shipping information. As of today, the package has been sitting in Queens since 12/26 with no further updates. This is by far one of the worst online shopping experiences I’ve had—poor communication, slow processing, and a lack of accountability. I will not be ordering from Kaegreel again.
Stay away!!!! Ordered this product over 6 weeks ago and still no update on shipping. Tried to cancel the order and they respond they cannot cancel because item has already shipped, which is a lie.
Absolute scam of a company. I ordered a size 11, waited 6 weeks for them to get here and they sent me a size 4. When I asked for a refund and instructions to send them back, I was told I would get $4 of the $59 I spent and 30% discount on ordering another pair. DO NOT DO BUSINESS WITH THESE SCAMMERS!
If there was a minus star, that’s what I’d give them. This company has a fraudulent return policy for their crappy product. I’ve been getting the same run around as others describe trying to get them to give me a full refund for the boots where the left is too large. So now I’m going to see what PayPal will do about it. Spread the word folks: NEVER ORDER FROM THIS FRAUDULENT CHINESE COMPANY that claims to be in the USA
Ordered two pair of boots. They claim I ordered women's sizes which is incorrect. Received two emails, one claiming my fault, the other offering 5 dollars and 20% off. I countered 50% off and I'd pay to ship the others back. The remembered I paid for boots I did not get. They look and worse feel cheap. From China so figures but my minimalist runners are made there, and they are top quality. No mention of China when you buy. Took six days to get a confirmation. Then sat at the Chinese export station six days, and for some reason five days here at a US port. Should have read the reviews. Live and learn.
Ordered shoes over a month ago. Received a conformation email. Never any shipping information. I emailed their customer service twice, crickets. Finally got a shipping number through PayPal. this led to another dead end. Save your time and money. Just another Chinese scam outfit.
Customer service is awful/nonexistent. Stay far away from this company. The shoes I received were in a plastic see-thru bag without any labels other than my address. The pair of loafers looked as though they were a used returned item, and the footbed filler was loose and not glued properly. Craftsmanship not good quality. Kaegreel company would not replace/exchange my order. Stay away, unless company fulfills customers return inquiries in good faith. Replacement(s) with a new shoe should be honored. It is not a return request for cost.
Customer service is awful/nonexistent. Stay far away from this company.
Scam. After 3weeks, they sent me the wrong color and the wrong size. Refused to give me a full refund unless I spent a fortune sending the shoes to China. Offered a 50% refund and I could keep the ugly shoes that I couldn't wear.
LESSON: read the return & refund policy. I was so excited to find the shoe I wanted. It looked like any american vendor online. It's actually a chop-shop buried deep in China The model shoe I wanted was no longer available on Amazon. I wanted a 2nd pair. So I found Kaegrel after a long search onlin (a made up name for the Chinese Company ( aka 广州谷丽科技有限公司 ... didn't know that at the time). Anyway, I ordered a size 11 US, the same as I had on amazon. What I got was size a UK size 46, which is a US 12! They claimed it was an 11. My only option was to return it to CHINA @ MY EXPENSE.... $45 via USPS. I had ordered 2 pair, total cost $98. That’s a 50% penalty for returning with no guarantee I’ll ever see the right size No thank you! ...looking for a friend with big feet I can gift them to.
They are scammers! They sent the wrong size shoe and refused to send the right size after showing proof that I ordered a size 12. They tried to pretend that I chose the wrong size and refused to correct their mistake so now I’m stuck with a size 14 shoe.
They are being shipped from China. After 5 weeks of waiting I still have not received the package. Total scam.
Total Scam!!!! NO customer service help( I was told to keep the shoes and buy a smaller pair). don't be tricked.
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