Kerdom (kerdom.com) has a 2.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has replied to 24% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
My experience with Kerdom has been less than satisfactory. I have heart issues and need a hip replacement. I can no longer walk without assistant and am extremely fatigued with my heart condition. Based on all the positive reviews I ordered a DX07. I received my tracking number and waited for my wheelchair to arrive. Unfortunately I am still waiting. It is lost in delivery. I called FedEx and they said they do not have package, they stated it was never dropped off to them. Kerdom asked me to wait 10 days. I gave it 10 days and they, Kerdom, have declared it as lost. They have said it’s lost and I have asked for a refund. I was told because it is a high value product that I must wait an additional 7 days. Well my money to me is a high value product as well. At that point it will be over 3 weeks no chair and they have my hard earned money. I have surgery in a few days and I gave myself plenty of lead time for a wheelchair to be shipped as I need the chair after the surgery. I am super disappointed as a customer. I understand mistakes with shipping but make it right. I would have loved to have the chair but the whole situation with customer service turned me off and I just want my money back. There is an issue with support as well. It’s all done through email and it seems it’s all done outside the US in a timezone opposite the US. This results in a day between responses which makes it tough. If you call the support number they just send an email to the support outside the US and respond to you via email. This has been my experience. At this point I just want a refund for something I paid for and never received. Kerdom continues to make me wait.
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Cliff · 1 review · Experienced 2025-09-11 ·
★★★★★
This is a scam company
This is a scam company! They will not ship you the product that you purchase and then they will not return your calls and email! BUYER BEWARE!
My friend ordered an electric wheelchair, heard nothing for weeks (despite sending many support queries).
Response eventually came saying that they do office furniture in the UK, were “hoping” to start sending their mobility stuff over too, but ultimately haven't been able to. Hence, the order was cancelled and would they like a refund. WOULD THEY LIKE A REFUND??? The refund should've been with them a month prior!!!!!
This is not acceptable at any company, much less a company offering essential mobility equipment.
Also just found the same wheelchair on Aliexpress so they're probably just dropshippers.
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DANIEL RADKO · 2 reviews · Experienced 2025-10-25 ·
★★★★★
Life changing from a Rollator to the DX07.
I have been using a rollator but had limited endurance when out. I have only had the DX07 for 5 days but what a change it's been in my life. I worked at a school's book fair this week and was able to go throughout the building of 30 classrooms. I can now cover a whole supermarket. With my rollator I could only cover half before getting fatigued. The chair is light enough for my 5' 1" wife to handle. She does have difficulty unclicking it to fold. She would also suggest a strap or some way to keep it folded when loading. It has enough power to go on my gravel driveway and the battery has yet to be charged. Company support when emailed has been quick to respond. Overall I'm very pleased with my purchase after studying various companies.
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Robert Perry · 1 review · Verified · Experienced 2025-10-09 ·
★★★★★
KERDOM DX07 wheelchair review and video
I ordered a KERDOM DX07 wheelchair after reviewing various wheelchairs from numerous companies. I selected the KERDOM DX07 wheelchair for a variety of reasons including its lightweight, company standing and product warranty. I ordered the wheelchair on 10/02/2025 and it was delivered via Fedx on 10/09/2025 and was tracked on Fedx's website accordingly. The wheelchair weight as advertised is 36 lbs without the battery. The only assembly required is inserting the controller in the right or left wheelchair arm, your choice, and tightening it in place. You also adjust the anti-tip wheels (also known as willie bars) on the rear of the wheelchair by pulling a pin and sliding the wheels out. Finally, you place the seat cushion on the wheelchair lining up the Velcro strips. That's all the assembly required.
Loading the wheelchair in and out of my vehicle (Chrysler Pacifica) was a breeze. I tested the wheelchair ride on sidewalk and grass. The sidewalk ride was smooth at all speed settings up to 6 mph rather than the 4 mph I was expecting. The grass test was Ok but the wheelchair seemed to slip and spin in the grass. Be extremely careful when you encounter any difference in sidewall pavement height as it could cause the wheelchair to come to a sudden stop. The wheelchair had plenty power to climb an moderate incline.
Overall, I am really pleased with the KERDOM DX07 wheelchair and its performance. One final note the battery for the wheelchair has a new design and simply slides into place and locks in, no need to plug and unplug any wiring harness, really simple. Due to the new design, a second backup battery is not immediately available for purchase.
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Roger Baker · 1 review · Experienced 2025-09-25 ·
★★★★★
customer service on returns is non existant
I received my chair, found it didnt accomodate my body size. I started the return process within the 7 day return deadline. It took me almost 2 weeks for someone to contact me. At first they wanted to give me like 150 bucks and keep the chair. I had no use for it and its not my responsibility to resale an open box item. Finally I received a return lable and shipped it back to their warehouse. I received the chair around the last part of July and it showed on fed ex tracking that they received it on Aug 18. I have tried to call and sent messages from their website. I have yet to recieve any corrospondance concerning receipt or status of refund from this as of today.
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Marcia C Orlandini · 2 reviews · Experienced 2025-09-21 ·
★★★★★
CUSTOMER SERVICE NONE
CUSTOMER SERVICE NONE. Leave messages never ans. emails, tex messages or phone messages...They take money but take long time for refunds Started june 5th 2025.
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veronica · 16 reviews · Experienced 2025-09-17 ·
★★★★★
Scooter purchase disaster
I bought an upgraded mobility scooter but made several attempts to find out the specific weight of the frame since I cannot lift anything heavy. Customer service finally assured me that it was 30 lbs. It should have had larger back wheels and an 8 mph speed. None of this was true. Frame is over 55 lbs, wheels are same size and speed is defective ( goes from turtle slow to just a tad faster and does not increase no matter how far you turn the speed dial).
I tried so many times to reach the company by phone and messaging but never get any answer. Now I will contact my credit card company to reverse the charge.
Beware if you buy anything from this company.
I have been using the chair I purchased (Order No. KD4740) for 1 year and 3 months. Unfortunately, the armrest has cracked. According to the information on your website, the chair is covered by a 5-year warranty.
I reached out to inquire about the warranty process, and also asked whether it is possible to purchase a replacement armrest. However, I have not received any response to my messages.
I kindly ask you to clarify:
Whether the warranty applies in this case.
If not, whether I can purchase a replacement armrest separately.
Lack of communication and support is very disappointing, especially considering I was planning to purchase another chair for my child. I would appreciate your prompt assistance in resolving this matter.
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customer · 4 reviews · Experienced 2025-08-15 ·
★★★★★
Scooter quit running after 15 days…
Scooter quit running after 15 days (5hrs). Tried to contact Kerdom but they do not respond.
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Cliff · 2 reviews · Experienced 2025-08-05 ·
★★★★★
Poor Customer Service
I purchased a KD-9070-S office chair through a computer store website just over 2 years ago.
Recently the left arm-rest snapped.
Unfortunately the company's 5 year warranty only applies if you purchase through the Kerdom website, and the site I did buy through only has a 2 year warranty.
I emailed and used the 'contact us' link but I only got a response when I finally called the help line.
I asked about purchasing the left arm-rest and was told that as this was their most common chair there was no problem. I was given a link to make the purchase.
After paying for the parts I was then told that oops, the parts are no longer in stock so sorry. Let us know if you want your money refunded.
This is horrible customer service and really sad that they don't stand behind their product. What happens when the next customer reaches out for a warranty replacement of the left arm of the chair? I guess they are SOL, even if this is the most common chair they sell (and it's still available on the website).
As much as I like the chair I won't be recommending Kerdom any longer just due to the poor customer care and lack of replacement parts.
This is a fraudulent scam “company”. Ordered a wheelchair for my sister on May 9, 2025 on pre-order with the understanding it would be shipped mid-June. I reached out in June to check and was told there was a delay in shipping and it would now ship July 15th. They even offered a $100 credit for the “inconvenience”. Fine. Considering they were communicating, and sent me a credit, it put me somewhat at ease. Fast forward to July 15th, I reach out again. They don’t respond but I get an email on July 22nd saying my chair has shipped. So I think ok great! NOT GREAT. For the following 2 weeks I checked the tracking status for shipping which never progressed past “label printed” for 2 weeks. While I called (no one will ever answer), left voice messages. Texted, per their website instructions. Emailed. ZERO response. It is now 3 MONTHS since I ordered the chair, and the rep “Kevin” went from responding to each email to complete radio silence. My guess is this is not even a company, but one person who sends out just enough products to maintain semblance of trust, and the 50% acceptable rating to keep people buying and taking the chance. The rest they never send, and pocket the cash. And let unsuspecting buyers deal with the headache of disputing with their credit card company. What do they care? They got paid. Never mind that they are stealing from people who can’t walk. Truly disgusting. Stay FAR FAR AWAY from this company. Don’t say I didn’t warn you.
KD22639 order number for a wheelchair that I placed and never received. Called company 4 times, no one answered left 4 messages, no return calls, emailed no return calls, went to website and left message and no response again. This is fraud.
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Isaac Prada Conde · 1 review · Experienced 2025-07-30 ·
★★★★★
the product has very good quality
the service was too good and the anttention better.
the product has very good quality
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Gary Schutte · 1 review · Experienced 2025-07-30 ·
★★★★★
Avoid this company!
The foldable electric wheel chair arrived with a 12ah battery and I ordered, and paid for the 20ah battery. They never answer the phone. Never reply to emails. I cannot get hold of them to either ship the correct battery or to get a return authorization for the product. I should have read more reviews before buying from them. Avoid this company at any cost.
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Mark Noble · 16 reviews · Experienced 2025-07-04 ·
★★★★★
Excellent chair
Excellent chair! The minimal assembly required was simple, all the bolts and pieces fit exactly and cinched in tight! I’m very pleased with my KERDOM chair!
How do I ad a picture?
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Zedd T · 1 review · Experienced 2025-07-08 ·
★★★★★
Quality chairs and excellent customer service
Kerdom has been great regarding any issues we've had with our order. The chairs have endured extensive daily use and remain in good condition. This is a significant investment, and our company looks forward to many more years of use.
Thank you!
"Solid chair with easy assembly. It includes an easy-to-follow instruction manual. I'm 6'1"" and 215 lbs, and the chair fits me well. The armrests are comfortable and adjustable.I do have a couple of negatives. As another reviewer mentioned, there is no back or lumbar support. I ended up having to purchase a lumbar pillow because, when reclining, the chair can become uncomfortable. Additionally, the neck pillow is too soft and provides no actual neck support—I can’t tell the difference between using it and not."""
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Deb Wahl · 1 review · Experienced 2025-06-25 ·
★★★★★
I ordered an electric wheelchair on…April 30, 2025
I ordered an electric wheelchair on April 30, 2025. Had not received it by June 19th. My husband went into hospice care June 17th and no longer needs the chair. I called to cancel it on June 19th and was told I would be contacted within 24 hours. Didn’t happen. Called again June 24 & 25. Was put on a list to be called or emailed. Didn’t happen. Finally spoke with someone who said the chair was in the “distribution line” and 20% would be taken off what I paid to cancel the order. Again told someone would call or email me.
Not acceptable especially now with my husband actively dying. Next call is to the Better Business Bureau. Debra Wahl
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Nunya mckay · 1 review · Experienced 2025-04-28 ·
★★★★★
Not recommended
Shipping times way too long not explained in their @preorder" advertising. You're charged immediately but product doesn't ship for over a month! Feels very scamming when going through the process they did honor the policy of a 20% refund if it does ship in the stated amount of time.
Item purchased finally arrived and it's very cheaply made plasticky feeling. I don't recommend the company or mobility scooter at all I would not purchase from here again
Also the company offers money back for 5 star reviews
