Kerdom (kerdom.com) has a 2.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has replied to 24% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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frank Corona · 2 reviews · Experienced 2025-05-01 ·
★★★★★
I am in the end stages of Multiple…
I am in the end stages of Multiple Sclerosis (MS) and ordered this chair in mid April so that I can still get around in my final days. This heartless seller has now left me stranded with no wheelchair and no money to find and purchase another one. As you can see by my purchase details I had to use two seperate credit cards to complete this purchase. I am devastated that they would do this....
Reply from Kerdom2025-06-11
Dear frank Corona
We apologize for any inconvenience caused by the pre-sale shipment of this product. We can replace it with an upgraded model at no charge or give you a full refund.
One of our senior executives will contact you immediately to resolve this issue.
Kind regards
W
Writer365 · 2 reviews · Experienced 2025-05-15 ·
★★★★★
Left-side armrest arrived damaged
Left-side armrest arrived damaged. Has little puncture marks throughout, as if an animal clawed it. Also has a wider space on one side from the backrest.
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DemoniCEVL · 7 reviews · Experienced 2025-05-23 ·
★★★★★
Why I bought a chair here twice and would again
I recently purchased my second chair from Kerdom; the KD999 office chair, and once again, I’m thoroughly impressed. From unboxing to daily use, this chair delivers on every level.
Packaging & Assembly:
The chair arrived securely packaged with no damage—every part was individually wrapped and clearly labeled, making assembly a breeze. The manual includes detailed pictures and descriptions, so I had the entire chair put together in just 15 minutes. No frustration, no missing pieces—just a smooth setup.
Comfort & Design:
As a larger person (120kg), I was pleasantly surprised by how supportive and comfortable this chair is. The lumbar mesh support is perfect. It provides firm back relief without feeling as intrusive as a pillow; you just forget it's even there. The 4D adjustable armrests are padded just right, preventing elbow fatigue even after long hours.
Durability & Customer Service:
This is my second Kerdom chair because the first one held up so well. When I recently had a minor issue with my original chair, customer support was quick, helpful, and resolved everything hassle-free and that's well over a year after having initially bought it. It’s rare to find a brand that stands by its products this well.
Final Thoughts:
If you need a high-quality, ergonomic, and easy-to-assemble office chair, the KD999 is a fantastic choice. It’s comfortable for all body types, packed with good features, and backed by excellent service.
BAIT-AND-SWITCH SCAM – AVOID THIS COMPANY AT ALL COSTS
I ordered the Cozyboy 3 Piece Modular Sofa based on specific photos and product descriptions from Kerdom’s own website. What I received was a completely different item — different material, fewer pieces, no ottoman storage, and an entirely different configuration. The product I received has a different SKU and comes from a separate listing altogether.
When I contacted customer service, I was met with gaslighting and deflection. A rep named Kevin repeatedly insisted this was just a “new batch” of the same product — despite the overwhelming evidence I provided (including screenshots and links from their own site). Instead of honoring their clearly stated return policy (which guarantees free return shipping if the wrong item is sent), they offered me a partial refund and tried to misrepresent my request for a return.
I also spent $250 on professional assembly, only to find out the couch I now owned wasn’t even the one I selected. Kerdom has refused to reimburse me for this expense — which was only incurred because of their mistake.
After escalating to the BBB and demanding supervisor intervention, they finally admitted their listings were wrong — and agreed to issue a refund but only if I disassemble the entire couch myself, repackage it, and personally take it to FedEx.
So let’s be clear: they sent the wrong item, wasted my time, cost me hundreds of dollars in assembly, admitted fault — and now want me to do manual labor and transport a massive piece of furniture across town to fix their error.
This is textbook bait-and-switch behavior, followed by gaslighting, runaround, and corporate negligence. Their practices are manipulative, unethical, and exploitative.
Do not buy from this company. If anything goes wrong — and it very well might — you will be blamed, ignored, and forced to clean up their mess on your own dime.
I ordered this scooter last week. They have my money however I have not heard where the scooter is. My name is Peggy Hughes. I live in Sacramento Ca. Please give info on my scooter.
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Don Lovell · 1 review · Experienced 2025-04-18 ·
★★★★★
Kerdom is a ripoff ordered a chair…
Kerdom is a ripoff ordered a chair ended up with what they wanted to send. Do not do business with will be conned
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Michael Deforest · 1 review · Experienced 2025-03-09 ·
★★★★★
Happy with chair...
Seems to be a very nice chair and is comfy and looks nice. Building it was super easy and to the point which I greatly appreciate! It took no longer than 10-15 mins to assemble. very happy
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Kenny Scott · 1 review · Experienced 2025-03-11 ·
★★★★★
Excellent for the money...
This is a very good chair and just what needed. It is attractive. I couldn't believe the price. I'm sure this chair will last me for 5-6 years. You can't go wrong with this purchase.
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Carmen Heiser · 1 review · Experienced 2025-03-13 ·
★★★★★
A good option...
A happy medium. My son was excited about a gaming chair and I wanted him to have an ergonomic chair for gaming and school work. This chair met both requirements. Was easy to assemble and comfortable. Does not have the ""flash"" of a gaming chair but is litter and has a smaller footprint.
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PW · 2 reviews · Experienced 2025-03-28 ·
★★★★★
Can't Even Get a Response. Pathetic.
I've been trying to get in contact with them for over a week about a remote replacement for one of their walking pads. I've emailed them as well as contacted them through Tiktok where I bought it and they refuse to respond. Beyond unprofessional and a horrible experience with them. I'm unable to use their product without a remote.
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Jay Hodge · 3 reviews · Experienced 2025-03-17 ·
★★★★★
Look out reversing.
I have a new Kerdom wheelchair and have called the Kerdom customer number twice with no response. The instructions of how to turn off "Look out reversing" should be in the instruction manual. It is irritating and Kerdom won't respond.
Reply from Kerdom2025-03-28
Dear Jay,
We sincerely apologize for the difficulty you've encountered with your new Kerdom wheelchair and the lack of response from our customer service team. We understand how frustrating it must be, especially when you're trying to resolve an issue like the "Look out reversing" feature.
We want to help you as quickly as possible! Please send us your order details and wheelchair model at [your support email], and we will make sure you receive the proper instructions on how to turn off the feature.
In the meantime, we'll also look into why our customer service has been unresponsive and take steps to ensure that this doesn't happen again.
Your satisfaction is very important to us, and we truly appreciate your feedback. Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Kerdom Customer Support Team
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MoBettuh · 1 review · Experienced 2025-03-04 ·
★★★★★
I ordered an electric scooter 3 weeks…
I ordered an electric scooter 3 weeks ago based on the fact that their website says it will be delivered in 5 days. I still have not received it. I emailed them and was given some cockamamie excuse about a delivery issue but was told it would ship out on March 6th. After reading these reviews, this seems to be a common practice of this company.
I emailed them today and told them that if i don’t have my scooter in 3-5 days, I will be canceling my order. I will also report them to the BBB.
Very deceptive business practices.
Reply from Kerdom2025-03-17
Dear [Customer’s Name],
We sincerely apologize for the delay in delivering your electric scooter. We completely understand your frustration, and we take full responsibility for the inconvenience this has caused you.
The delay was due to unforeseen shipping issues, and while this is not the experience we want for our customers, we are actively working to resolve it. Your order is a priority for us, and we want to make sure you receive it as quickly as possible.
If your scooter has not arrived within the next few days, we will be happy to provide you with a full refund, as your satisfaction is our top priority. Please feel free to reach out to our support team at [email protected] for real-time updates.
We appreciate your patience and the opportunity to make this right. Thank you for your feedback—it helps us improve and provide better service moving forward.
Best regards,
Kerdom Customer Support Team
I ordered a mobility scooter from them, they day Fedex dropped it off I immediately brought it in the house and opened the box, upon opening I seen the whole front was broke, the plastic I guess you would say body was broke all the way across, and the back end was scuffed up. I immediately went online to find contact info and called the number which no one answered nor could you leave a message. I emailed support and sent all the pictures and never got a reply. I went back online and found a warrenty link so I used it trying to reach someone with the company and still no reply. I tried emails and phone calls for 2 weeks then I reached out to Better Business Bureau. I filed a complaint with them and they told me they had two weeks to answer...on the last day of their two weeks they finally replied saying we have already placed and order to ship out another one when they are back in stock and offered 50.00 for my trouble I refused the offer due to it was ordered for a trip we were taking and the new one would not be here in time so I wanted to just return and get money back. then two weeks later they resond and want me to verify shipping address so they could email me the label, I did that then a week later the responded and wanted pics of the box to make sure it was shippable, I sent those, then a week later they wanted the pictures again, so I sent them now it has been two weeks again and I still have no shipping label. I have did all the necessary step my credit card wanted me to take so now I have filed with my credit card to reverse the charges since Kerdom refuses to to be of any help in returning this. I can't even use the scooter with broken plastic because we have since discovered that how ever it was dropped to break the plastic it bent the axel on the front wheels so the scooter is totally useless.
Reply from Kerdom2025-03-17
Dear Deanna,
We are truly sorry to hear about your experience, and we completely understand how frustrating this must have been for you. This is absolutely not the level of service we aim to provide, and we sincerely apologize for any inconvenience caused.
We want to make things right for you as quickly as possible. Please allow us to investigate this issue immediately and provide a resolution that works best for you. Could you kindly reach out to our support team at [email protected] with your case details? We will ensure that your request is prioritized and handled with the urgency it deserves.
Your feedback is invaluable to us, and we truly appreciate your patience. Please know that we are taking this matter seriously to prevent similar issues in the future. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction soon.
Best regards,
Kerdom Customer Support Team
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Stephen Greengrass · 16 reviews · Experienced 2025-03-10 ·
★★★★★
3 weeks and still not delivered…
Placed my order 3 weeks ago and was told it would be 3 days delivery. They take you money and then dont send the product. Despite chasing I still havent received my product or a refund.
Would advise to shop elsewhere....
Reply from Kerdom2025-03-17
Dear Stephen,
We sincerely apologize for the delay in delivering your order. This is not the experience we want for our customers, and we completely understand your frustration.
We truly appreciate your patience and would love to make things right for you. Could you please reach out to our customer service team at [email protected] with your order details? We will prioritize your case and ensure you receive your product or a full refund as soon as possible.
Your satisfaction means everything to us, and we truly value your feedback. Thank you for giving us the opportunity to make this right!
Best regards,
Kerdom Customer Support Team
M
Michael Earnhardt · 2 reviews · Experienced 2025-02-24 ·
★★★★★
Kerdom.co is a dishonest merchant and can’t be trusted.
I ordered a wheelchair last December for $439.99 aid by my Citibank card. Upon arrival it did not meet my needs. I wrote Kerdom and requested they approve my returning it on their guarantee of satisfaction, They kept delaying accepting the return and so I filed a dispute with Citibank. Citibank opened the dispute and tried to contact Kaetdom without success. I wrote them several times and therefore that they would approve the return and send me a return FedEx label if I cancelled the dispute. I contacted the bank and removed the dispute, I then shipped the wheelchair to them in January, once they had it in their New York they said they would refund my money. Well now after many emails where Kerdom claimed they have tried to refund my money and it didn’t work. I called Citibank and they said Kerdom has not tried to credit my account. I asked Citibank to report the dispute and then they sent me a letter advising me that once you cancel a dispute you can’t reooen it again. They said that Kerdom knew this and that’s why they asked me to cancel the dispute. Kerdom is a terrible merchant,Tgey are deceitful and sh ooo old be banned from selling anything,
Reply from Kerdom2025-02-25
Hello,
First of all, we want to sincerely apologize for the frustration and inconvenience you have experienced with your order. We fully understand your dissatisfaction, and we are sorry that this situation has caused you so much stress.
We want to assure you that we have accepted your chargeback and have made multiple attempts to refund your payment. Unfortunately, due to issues beyond our control, possibly related to the bank's system, all our refund attempts have failed. We understand how frustrating this must be, and we want to assure you that we are actively working to resolve it.
Please know that we are doing everything possible to ensure you receive your refund. We understand your frustration and appreciate your patience as we navigate through this issue.
We value your feedback and take it seriously, and we are committed to improving our processes to avoid situations like this in the future. If there’s anything else we can do to help or if you have further questions, please don’t hesitate to reach out.
Thank you for your patience and understanding.
Best regards,
Kerdom Service Team
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Adman · 8 reviews · Experienced 2025-02-25 ·
★★★★★
Poor service Poor Warranty
Kerdom have poor sercive and won't honour their warranty. I"ve contacted them and given them all the details they requested They have now stopped responding to my emsils. The chair was purchased by my disabled son.
Reply from Kerdom2025-02-25
Hello,
We sincerely apologize for the poor experience you’ve had with our service. We understand how important it is for your son to have a fully functional chair, and we are truly sorry that we have not met your expectations regarding our warranty and communication.
We take warranty claims very seriously and are committed to resolving any issues. It seems there may have been a breakdown in communication, and we deeply regret that you have not received the timely response you deserve. Please provide us with your order details, and we will make this a priority to resolve immediately.
We truly value your feedback and are dedicated to making things right. Your satisfaction is our priority, and we want to ensure your son has the support he needs.
Thank you for your patience and understanding.
Best regards,
Kerdom Service Team
S
Santiago Villalba · 4 reviews · Experienced 2024-12-30 ·
★★★★★
ME HAN TIMADO
ME HAN TIMADO. En diciembre 2024 compré una silla. No me ha llegado y hoy (21/02/25) me responden:
Your message is received.
Kerdom service team is out of office today. We will answer your inquiry / solve your problem before Feb. 18th.
Thank you for your understanding. UN FRAUDE
Reply from Kerdom2025-02-25
Hola,
Lamentamos profundamente la situación que estás viviendo y entendemos totalmente tu frustración. Queremos ofrecerte nuestras más sinceras disculpas por el retraso en la entrega de tu pedido y la confusión causada por la respuesta automática que recibiste.
El mensaje que mencionas se envió por error, y nos disculpamos por la falta de comunicación clara. Sabemos lo importante que es recibir tu pedido a tiempo, y estamos comprometidos a resolver tu caso lo más rápido posible.
Por favor, contáctanos directamente con los detalles de tu pedido para poder investigarlo de inmediato y ofrecerte una solución. Tu satisfacción es muy importante para nosotros, y queremos asegurarnos de que todo se resuelva de manera adecuada.
Agradecemos mucho tu paciencia y comprensión.
Saludos cordiales,
Kerdom Service Team
R
ROBERT RISBON · 1 review · Experienced 2025-02-18 ·
★★★★★
kerdom wheelchair no.374-5094 I…
kerdom wheelchair no.374-5094 I really like my new kerdom elec wheelchair ,lightweight .small enough To go through doorways lite enough to lift into the car.works great. Built strong,and very comfortable to set in.
This chair has been great, gave me so much more independence which has been very important for me. Don't know what i did without it . I will recommend it to anyone who needs the chair. I would like to thank Mellie for her kindness and helpfulness on the phone, so very nice. Thank You
