Kerdom (kerdom.com) has a 2.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has replied to 24% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-08-10.
I paid for the thing that was supposed to arrive within eight days, it was over a month before I received it. They said it weighed 58 lbs, the shipping slip said it weighed 72 lbs with the little bit of cardboard and styrofoam it came in.
I ordered a wheelchair 12 days ago, with a 5-day delivery guarantee. Still waiting. Any attempt to contact the company by phone, text, or email has remained unanswered. Tracking on their website indicates that the product has not even shipped yet. Very disenchanted so far.
Wrong motors didn’t sell what they advertised supposed to send. Two batteries only got one one operate on the grade. They said it would didn’t send all the parts needed. Then the worst I sent it back because it needed repaired. They sent me a refund of half of what I paid and said it was a restocking fee almost $400 last and vinyl they will not return phone call they won’t answer phones.
I ordered a chair through the Home Depot seeds program; the image of the chair I ordered was not the chair I received. I requested a review by Home Depot and the Kerdom people sent this reply;The item you received is correct. The image in your screenshot was caused by a temporary system glitch. If you refresh the page, you’ll see the correct product image, which matches the item you received. Please feel free to leave a review based on your actual experience. Thank you for your support! Regards Vasanth R. So apparently a glitch on their part okays sending a different item than was ordered.
My experience with Kerdom has left me with serious concerns about the company's reliability and customer service. Kerdom agreed in writing to provide a $150 refund. I accepted the agreement and waited for the refund to be processed. Despite repeated follow-ups and a BBB complaint, the refund was never received and the company did not respond to the BBB. Consumers should proceed with caution and keep detailed records of all communications, promises, and refund agreements. I am sharing my experience so others can make informed purchasing decisions.
After 6 months of dealing with my disadvantage plan with no success I found Kerdom . When their memorial day sale put a scooter with the same specs or better than Drive brand for about what the 20% deductible would cost me I decided to give them a try . Order KD28306 moo2 came quickly like in 5 day via FedEx. It was packed well easy to assemble via you tube and charged the battery. Drove it out the front door down the ramp and across the grass down the sidewalk turn around 4 driveways down the street . Headed back home across the grass back up the ramp through the front door . I was hooked freedom mode was on. So far took it to Walmart and 2 or three restaurants. The seat pivots so you can.belly up to any table and even the high ones. It is a tight fit in a Toyota camry truck after removing the seat and battery which BTW takes little effort ;put them in the back seat . In the Toyota Highlander it all fits very easily. Got a five year warranty which is better than most scooters. Had a small issue with one of the anti tilt wheel on the back . There was a small bump in the tubing but was able to tap the bracket in with a rubber mallet . So you can wait on medicare or you can pick up a Kerdom in 5 days and let your freedom ring beep beep.
I need a replacement mounting bracket. Instead they sent me the whole front wheel assembly without the mounting bracket and the assembly they sent me the chard me $99 for it and It they forever to send it to me and when I did get it. It was missing the part I needed. I am still trying to fix and it seems as though the company is so unorganized. and I am still wait. I wouldn't reckom this company for a wheelchair......
I have been using the X08 wheelchair for about a month now and am totally satisfied. Ordering and shipping wss easy. The only issue was the second battery, which I had ordered, was not included in my order. Kerdom took care of the issue immediately. I can't say enough good things about this wheelchair. It is totally simple to operate and manuvers excellently in the house. I have also taken it outside on grass and gravel with no issues. I would highly recommend this company and X08 wheelchair.
I joined Kerdom’s affiliate program and promoted their products in good faith, generating traffic and referrals as requested. However, despite multiple follow-ups regarding my commission payout, I have not received proper payment or a clear resolution from their team. Communication has been extremely slow, and support responses have either been delayed or unclear. As an affiliate partner, this experience has been very disappointing and unprofessional. Transparency and timely payouts are essential in affiliate marketing, and unfortunately my experience with Kerdom did not meet those expectations. I hope the company improves its communication and payout process for affiliate partners in the future.
Ordered a wheelchair and never received it. The tracking number that was provided showed that the package was delivered to New Castle Delaware, the ship to address on my order was in Texas. When I called customer service all they kept saying was that my item had been delivered. No one bothered to look at my order, no one offered a resolution. All the agent said was that their supervisor "Kevin" would get back to me. Well Kevin did email me and said " your item shows delivered, please let us know if you have not received it". I asked for a refund after I received Kevin's email and the agent told me again that Kevin would contact me. At this point I have very little faith that this will be resolved. I filed a complaint with PayPal, lets see if they can do anything. DO NOT PURCHASE from this company!!!! Total scam, I'm sure I just lost $900.
Office chair hydraulics failed after 8 months of normal use. Blocked from leaving a review on Temu. Temu is pretty much a scam site.
I ordered a wheelchair dx07 through their website with an extra battery and many accessories. I am 5’8 and weigh just over 200 lbs. their website advertised a 20.5 in seat, with weight up to 350 lbs. I was so excited when it arrived because I was going on vacation with it. Opened the box and it was a pediatric chair. Seat was only 16 inches and only 20 inches from the floor. It was so small my daughter couldn’t fit either. Called them the same day it arrived and they gave me an incredibly hard time trying to return an unused chair. They falsely advertised a wheelchair, then wouldn’t return it. I have pictures I’d love to post, you’d laugh. I eventually received part of my money back, they wouldn’t send me a label until I agreed to a restocking fee. It is a horrible game they play and do everything they can to avoid and delay the return. Please reconsider purchasing anything from them.
My chair was received in the fall of 2025. No charger was included. As my wifes mobility declined, I went to use the chair in March of 2026. Then I offered to buy a charger to replace the missing one. For a week I keep getting links that show batteries but no chargers available. I believe the company knew in 2025 they had no chargers and shipped anyways. Total Scam. Stay Away.
BELOW 1 star - now telling me they do not sell lift recliners—how ever if you type KERDOM or KERDOM lift chairs anymore in search KERDOM shows a lift recliner chair for 699 that is worth 2999-everytime you talk to customer support rep I get a different story and told an email will be sent to supervisor (never get an email from or talk to a supervisor???
Kerdom took my money and refused to refund my credit card after I returned their wheelchair in January 2025. They lie and claim they tried refunding it. I made the mistake of removing my dispute with Citibank as once you cancel the dispute as Kerdom asked me to you can’t open a second dispute. So now they got back their wheelchair and never paid me back. This company is a scam and is untrustworthy. The BBB wouldn’t help get any satisfaction. Don’t order anything from Kerdom if you want to avoid being ripped off!
We’re very sorry to hear about your experience and understand how frustrating this situation must feel. We want to be clear that we do not keep returned products without issuing a refund once the return is received and processed. In rare cases, refunds cannot be completed to the original payment method due to bank restrictions, closed cards, or processor rejections. When this happens, we work to provide an alternative refund solution rather than withhold funds. We regret if this was not communicated clearly or handled to your satisfaction. We take accusations of dishonesty very seriously and would like the opportunity to review this matter again and resolve it properly. Please contact our senior support team directly with your return details so we can escalate this for immediate review. Our goal is always to make things right, and we remain committed to fair resolutions for our customers. — Kerdom Mobility Support Team
Honestly I have never been this frustrated with a online purchase before. It been over two weeks and my order status has not changed at all, it says label printed but nothing else. I tried to contact support so many times but they never reply back to my emails or answer the phone. They took my money fast enough but cant seem to send the product or give me a refund. Do not buy from here unless you want to lose your money and wait forever..
We’re very sorry to hear about your experience and understand your frustration. To help us investigate and resolve this quickly, could you please provide your order number and the email used for the purchase? We want to clarify that we have never indicated any order as “label printed”. Once we have your details, we can check the status immediately and provide the correct information or assist with a resolution. Your satisfaction is important to us, and we appreciate your patience while we sort this out. — Kerdom Mobility Support Team
Fits through the narrow cabin doors on Carnival cruises.
Smooth ride with the wheelchair . Set up was seamless , comfortable, and sturdy.
Bought this for my wife who has MS. Seeing her smile as she drove herself around the garden was worth every penny.
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