Excellent customer service very…
Excellent customer service very responsive and easy to deal with for an international company. Very personalized attention that does not seem to be AI.
Kewusuma is an entry lux and lifestyle products company based in Kuala Lumpur, Malaysia. With unique design and High-End materials, Apple watch cases will be our first collection of products.
Written by the business, not verified by us.Kewusuma (kewusuma.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 28% give 1 star; The business has replied to 68% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-25.
Excellent customer service very responsive and easy to deal with for an international company. Very personalized attention that does not seem to be AI.
The treatment I received from Kewusuma team, specially, Mr Smith, was far above all my expectations. Since my first contact, even answering my questions than helping me choosong the model fitting my needs, was an outstanding experience. Now I consider them my only option for making my apple watch experience something beyond the standards.
I expect good quality but the buttons are made with plastic.
First and foremost, the quality of these products are the finest you can find. Secondly, the communication is very rapid and honest. Shipping was very quick, after it was shipped out with expedited shipping costs and handling was done. I don’t mind paying the prices for these fine quality products because they do turn people’s heads and also look very slick, that’s a fact. I will be purchasing more to add to my collection. Thanks Kewusuma 🤙🏽
U guys suck still havent gotten my refund
The case is everything I hoped it would be
I never received my product, when contacting regarding product location and or refund I got NO response.
the case is nice and solid. you do however offer access to your faces but you don't mention its not available to everyone. instructions were very minimal in how to fit the watch and i had to cut the band in order to make it fit
I have now purchased 5 KEWUSUMA products for my AppleWatch Ultra’s and I am very happy with the products. Highly recommended and it certainly won't be the last time I order something. Thank you very much and continued successful business… Greetings from Switzerland
I will never order from your company again. You shipped the wrong item and will not send me a shipping label to return your product. I had to get my financial institution to help get my money back because you would not refund my money. The best you could do to address the issue was have me ship your product back first before I could get what I really ordered. You should have lead with I’m express shipping you a new item with the return label inside to return the wrong item but you didn't. I’m definitely going to highlight this on your social media to inform customers that buy from you.
The quality of the case is not too much good as shown on the face book.it should be improved my side round button also broken in 2 days.your cases and idea is good but u must focus on quality
Great watch band! Makes a Apple Watch look amazing
This company has an awful return policy. Their manufacture and home office is located in hong kong, which makes return costs extremely high, more than the actual product costs. i wanted to return what i purchased and i have been given the run around. i finally reached a resolution of receiving a partial refund and have yet to receive my refund. i am questioning if this company is legit.
Hello, we agree to your return. We apologize for any inconvenience this may cause you, but all of our customers must return their items to our Hong Kong warehouse. You can also review our return policy for more details : https://kewusuma.com/policies/refund-policy
Does not reflect the items that you see on the web site
Hello, if you have any dissatisfaction, please contact our customer service email - [email protected] and we will do our best to resolve your issue
Great product and great service
I just wanted to say I have purchased multiple items from Kewusuma and must say they are top notch products I have never been more pleased and also the customer support is such a great help I will be for sure ordering more products Thank you Kewusuma !!!!
I haven't received the product yet for more than a month
Hello Dear, The logistics information shows that the delivery attempt failed because you did not answer the phone. The failure reason is: No one was home and there was no safe place to leave the package. Deadline: 2024-07-29 00:00:00. Please check your email for our response. Thank you.
Shipping was longer than promised, also my charger can’t fit.
Hi,We apologize for the inconvenience caused.Upon investigating your concern, our records indicate that your order was delivered on July 6th
I only had my apple ultra case for one day and the dial knob came off paid for express shipping for no reason because it’s still took the same amount of time to come if I would’ve just did standard shipping, nobody ever got back to me about my case breaking
Hello, We have not received your message. if you have any dissatisfaction, please contact our customer service email - [email protected] and we will do our best to resolve your issue
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