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Shopping & Fashion

Kewusuma

ClaimedCollecting reviews

102 reviews

3.6102 reviews
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About Kewusuma

Data updated
Website
kewusuma.com
Category
Shopping & Fashion
Location
Malaysia
Status
Unclaimed
Last 12 months
1 review
Replies to negative
68% (21/31)
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About this business

Kewusuma is an entry lux and lifestyle products company based in Kuala Lumpur, Malaysia. With unique design and High-End materials, Apple watch cases will be our first collection of products.

Written by the business, not verified by us.

Is Kewusuma legit?

Kewusuma (kewusuma.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 28% give 1 star; The business has replied to 68% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-25.

What people say

all screws came off after tightened…

all screws came off after tightened them. sent a replacement request without any response. please take a look and send out the screws again. thanks.

Reply from Kewusuma2023-11-19

Hello Vincent, We are very sorry that you have a bad experience . please kindly take a photo and email it to our customer service team [email protected]. We will help you to solve this problem. Thank You

Great product and delivers to Australia!

I’m from Australia and I had my reservations about buying online but the whole experience was seemless, the postage was quick and the product is beautiful. Very good quality and I will definitely be recommending Kewesuma to my friends that want something different from just your average Apple Watch.

Description says that it fits to size…

Description says that it fits to size with Apple Watch series 8… it does not fit to size when I put the watch in. Very disappointing to say the least.

Reply from Kewusuma2023-09-09

Hello Devin, We are very sorry that you have a bad experience . please kindly take a photo and email it to our customer service team [email protected]. We will help you to solve this problem. Thank You

Not easy to assemble/disassemble.

It’s not easy to assemble/disassemble the watch onto the watch band. The screws in the back are very small and the screw driver would easily scratch the side, leaving scratch marks. While one may want to buy more than one watch band for variety, the difficulty in assembling and disassembling the watch from the watch band would discourage making such frequent changes - hence no more purchases.

Reply from Kewusuma2023-07-25

We are very sorry that you have a bad experience with our TITAN Series. With the Screw problem, please kindly take a photo and email it to our customer service team [email protected]. We will help you to solve this problem.:)

The Apple watch crown is not functional…

The Apple watch crown is not functional after mounting it into the case. So the whole thing is basically useless! Don’t buy it!

Reply from Kewusuma2023-07-19

Hello Carlos, we are very sorry that you have a bad experience with us. Don't worry, our customer service team will reach out to you very soon to solve the problem. Please kindly be patient.

Very responsive to customer needs

Very responsive to customer needs. I needed a replacement screw for my case and received it in a timely manner in-spite of the overseas address. Refreshing for an internet based company that mostly advertises on social media. Well made and high quality product at a premium price that is worth it in my opinion. Wilson in customer service is an asset to the company and the reason I gave this excellent review. Refreshing in this faceless’ impersonal and “bot/AI driven” era we’re currently in. I doubt he was a bot but soon we’ll never know…….😕

There’s a wait after ordering

Took some time to receive, so order as early as possible if there’s a date you need to meet. Build quality is wonderful. Carbon fiber case is really nice. Band is comfortable. Only complaint is I can’t use the ECG feature when the Apple Watch is in the case. Don’t know if there’s a model that allows this function to work.

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