I love my iwatch case I have received…
I love my iwatch case I have received nice compliments.
About Kewusuma
Data updated- Website
- kewusuma.com
- Category
- Shopping & Fashion
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 68% (21/31)
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About this business
Kewusuma is an entry lux and lifestyle products company based in Kuala Lumpur, Malaysia. With unique design and High-End materials, Apple watch cases will be our first collection of products.
Written by the business, not verified by us.Is Kewusuma legit?
Kewusuma (kewusuma.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 28% give 1 star; The business has replied to 68% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Great product
Great product. Love the way my watch looks. Will buy additional bands
Excellent product
Quality and excellent product
Best case design out there
Awesome product love the look and design, I had come across the ice cube case before I had any interest in purchasing an Apple Watch and I can definitely say that was what made me decide to purchase the watch just the coolest case out there great quality and I get a lot of compliments on the case as well. Great customer care as well. I’d recommend this case to anyone
Finally i have rcvd this strap after a…
Finally i have rcvd this strap after a long day waiting shipped at my home, really excited for unboxing and not expecting about product quality is very good….thank you kewusuma for your effor
Terrible customer service
Terrible customer service. They made mistake in order, didn’t feel sorry and it took many email exchanges for them to do the smallest effort. I’m not satisfied and will never by from them again.
Reply from Kewusuma2022-12-04
Hello Dear， We are very sorry that you have a bad experience and We will try our best to solve your problems
I adore KEWUSUMA
I adore KEWUSUMA; they performed an outstanding job! Aside from the high quality of their products, their customer service is outstanding! I'm excited about their new case design!
The product is fantastic
The product is fantastic. Was very impressed and delighted. The only hitch was the logistics. Delivery took a while . Much longer than what was promised at the time of sale .
Wrong choice of product
Hi , I am very happy of your service, although I had make a wrong choice of your product now you can let me to change it , still waiting to deliver, that was very nice of you 。
Says Shipped but still not received.
I ordered the Titan Case on November 1, 2022. I still have not received it despite shipping indicated 7-10 working days. It’s been 13 working days and still no watch. It looks like a cool watch case and I will update if it ever received. Tracking number doesn’t tell me anything either. Updated - Kewusuma replied on this site to my review, but still has not even responded to my email sent to their customer service before I posted this review. 11-25-22 and still no watch case. 🤯 Still no response from customer support either.
Reply from Kewusuma2022-11-20
Hello BT, we are very sorry for the long shipping duration. Please understand that we try to fulfill customer orders as fast as possible during this shopping season. By the way, you can also drop us an email at [email protected] to get more order details.
Titan Case
Titan Cases is the fanciest Apple Watch Case in the world! The overall workmanship is worth the price for sure!
The screws are loose and can't fit
The screws are loose and can't fit. Wasting time to fix it. Never purchase again!
Reply from Kewusuma2022-11-10
Hello Wing Ip, We are very sorry that you have a bad experience with our ICE CUBE Series, we understand there is a difficulty with the installation part. But don't worry, there is an installation video on our youtube channel. You can kindly check for it. Link here: https://www.youtube.com/watch?v=kDM0Lr7hHI0
Rapid response form customer service.
Rapid response form customer service. The screw is a bit loose but the whole thing looks good
Better directions
Directions need to be better with some kind of word telling the screws tighten into each other
Reply from Kewusuma2022-11-10
Thanks for the feedback Edward. Yes, we already created a video about the installation for every customers. :)
Head Turner!
Great looking case and band combo! I ordered a different color band to switch up the look. Definitely a head turner!!
It’s ok
It’s ok, but why is your manufacturer putting their brand (jeraland) on the metal clasp of your product?
The case came scratched up and one of…
The case came scratched up and one of the screws broke inside
Reply from Kewusuma2022-11-10
Hello Derrek, We are very sorry that you have a bad experience with our ICE CUBE Series. With the scratched part, please kindly take a photo and email it to our customer service team [email protected]. We will arrange a replacement for you. We understand there is a difficulty with the installation part. But don't worry, there is an installation video on our youtube channel. You can kindly check for it. Link here: https://www.youtube.com/watch?v=kDM0Lr7hHI0 Hope this help. :)
Bad equipment
Parts don’t fit they fall out once installed you can’t push them in like the instructions say to connect bc they keep falling out. Overall it not a good purchase due to installation.
Reply from Kewusuma2022-11-10
Hello Derrek, We are very sorry that you have a bad experience with our ICE CUBE Series, we understand there is a difficulty with the installation part. But don't worry, there is an installation video on our youtube channel. You can kindly check for it. Link here: https://www.youtube.com/watch?v=kDM0Lr7hHI0
Didn’t receive product
Didn’t receive product. Can’t track shipping. Customer service have not responded
Reply from Kewusuma2022-11-10
Hello Larry, Upon checking, we found that your order just arrived the next day after you write this review. Here is your tracking number: YT2228721225005939 And you can check it on our official website link below: https://kewusuma.com/pages/track-my-order Hope this help. :)
Little too no instructions
Little too no instructions, screws are now stuck in plastic face case and I’m unable to put the watch case together.
Reply from Kewusuma2022-11-10
Hello Lamar, We are very sorry that you have a bad experience with our ICE CUBE Series, we understand there is a difficulty with the installation part. But don't worry, there is an installation video on our youtube channel. You can kindly check for it. Link here: https://www.youtube.com/watch?v=kDM0Lr7hHI0
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