KINGSTON (kingstonbrass.com) has a 4.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-10.
I ordered the incorrect items, your return and reorder process was quick and efficient. Thanks for working with me on my mistake.
Thank you for taking the time to share your experience! We're happy we could help make the return and reorder process as smooth as possible.
This fixture is absolutely stunning! It is solid and made to last!
We truly appreciate your 5-star review and your feedback about your Kingston Brass fixture!
I was looking for something that was unique and better quality than what you could find at the big box stores. Definitely delivered on both.
Thank you for taking the time to share your experience! We're so glad our products delivered the quality and distinctive style you were looking for.
Immediate fullfillment of order and quick shipping. Product, when received, was as advertised.
Thank you for your 5-star review! We're glad to hear your order arrived quickly and met your expectations.
We apologize for any frustration this may have caused. If you still need assistance with your order, please contact our Support Manager, Javier, at [email protected]. We'd be happy to help resolve this for you.
ROSALYN HAS BEEN VERY NICE IN HELPING ME TO TRY TO GET NE A RETURN ON A KINGSTON VALVE THAT WAS SHIPPED IN THE WRONG BOX, I STILL HAVEN'T FOTEN THE ISSUE SETTLED YET, BUT SHE HAS BEEN VERY COOPERATIVE.
Hi Sharon, Thank you for your feedback and for recognizing our support team member. We apologize for the shipping error and appreciate your patience while we work toward a resolution. Kingston Customer Experience Team
Honestly o out of the four that I bought had a defective drain pipe and my plumber used a different brand he had on his truck and it worked. Sad part was I got charged for removing the new pipe plus payed for new drain assembly and paid again to have another one installed.
We're sorry to hear about your experience. We'd like the opportunity to learn more and help. Please contact our Support Manager, Javier, at [email protected], and we'll be happy to assist.
LaJuan was so patient and very knowledgeable. I would be happy to work with her again and will definitely recommend your products and services. Roy Thomas
Hi Roy, thank you for taking the time to leave us a 5-star review! We're delighted to hear that one of our support team members made your experience a positive one.
This has been a nightmare install. The fixtures are beautiful, heavy and appear to be well made. My very experienced plumber has been fighting to install the sink fixtures. There was the need to find a connector that the hardware stores didn't have in stock. There is a major problem with the supply lines that were sent. Before they could be installed an adapter was needed for them to be connected which no local plumber or hardware store had in stock: they had to be ordered which took 3-4 days to receive. Then the lines broke on install at the metal end ! My contractor stated "they are cheap Chinese junk" . They are stiff with little to no flexibility. Yes the usual braided lines that can be found at any hardware store. He finally provided his own to show me the difference. These were also braided but they were softer and very flexible. Again he was looking for an adaptor to connect the lines I was told that in modern times they all come with a quick connect but not the ones that I received. This was the second time I ordered from this company. The first time there was no problem probably because the plumber used his own supply line. I found out previously that if an item isn't in stock it will be a 4-6 month waiting period to get the order so stick only with what is in stock. The plumber is now trying to find something that will give me a functional sink. I paid over $1200 for the shower and sink fixtures in my bathroom. It shouldn't be a nightmare to install. My expectation is maybe several hours at most to install as it had been the last time. I will never be using this company again.
Hi Sharon, Thank you for updating your review. We're sorry the installation process was frustrating. It was a pleasure connecting with you to discuss possible solutions. Should any additional assistance be needed, our Support team is always happy to help. We appreciate the opportunity to improve your experience. Kingston Customer Experience Team
The solid brass and fine finish on our out door shower, really showed thru for the customer as we completed her back yard remodel
Thank you for sharing your experience! We're glad the outdoor shower was the perfect finishing touch for your backyard remodel.
Correct item was sent the first time and in a timely manner
Thank you for the 5-star review! We're happy to hear everything arrived as expected and in a timely manner.
Jasmine has been wonderful to work with. She is prompt and very helpful! I love the quality and beauty of Kingston Brass!
Thank you for your kind words, Rebecca! We're so glad you love the quality and beauty of the products. Thank you as well for recognizing Jasmine's helpful service. We'll be sure to share your feedback with her!
Sales team was excellent. Answered all my questions. Shipping was quick. Everything arrived in perfect order.
Thanks for your feedback! We're glad our team could help and that everything arrived perfectly.
Thank you so much Especially to James Vassar Pro Sales / LVC Kingston, LLC. Thx, Robin
Thank you so much for your kind words and for the shoutout to our team member!
I really like the replacement faucet kit because it make the bathrooms look and feel brand new. Having a kitchen faucet kit installed today and can’t wait! I will always seek Kingston Brass first I thought the price.
We genuinely appreciate your fantastic review. Thanks so much for sharing your experience with us!
The associate Rosalyn who answered the phone is the reason my experience was Great. I needed to return a fixture ( excellent quality but didn’t fit the space) and I was worried about the return policy, what hoops I would have to jump through, what I would have to pay to return it if I was even within the qualifying window of return. Well, Rosalyn introduced herself with a smile in her voice and calmly reassured me that I needn’t worry she would help me take care of the return. First she would see if I was within the timeframe to return the item and she diligently looked up my account and quickly told me I was within the return timeframe of 30 days. Rosalyn outlined everything I needed to know in order to return the item and assured me that all instructions would be emailed to me as well within 24-48 hours. What a relief. Rosalyn’s TLC turned a serious concern into an easy “action item.” She anticipated my worry about proper packaging and tracking before I could ask the question. This is customer service of the highest order. In my opinion, Rosalyn is a valuable asset to the Kingston Brass company and should receive a raise and promotion. I look forward to working with Kingston Brass in the future. Thank you Rosalyn!
Thank you for taking the time to share your experience. We're thrilled that one of our support team members provided the care and assistance you needed. We look forward to assisting you again in the future!
Kingston Brass has exceeded my expectations on quality products, incredible customer service and their approach to detailed instructions on how to install their products. Kingston quick shipping makes it possible to keep the projects going without any hold ups. I highly recommend considering their impressive line of kitchen and bathroom supplies over the major brands.
Thank you for your kind words and recommendation. We're thrilled to hear you had a great experience with our products, service, and shipping. We truly appreciate your support!
Thank you for your 5-star review!
Easy ordering and quick delivery. Good trade pricing!
Thank you so much for your kind words and for taking the time to leave a review!
66 reviews matching