KINGSTON (kingstonbrass.com) has a 4.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-08-10.
What people say
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JULIA D RODGERS · 2 reviews · Verified · Experienced 2026-03-16 ·
★★★★★
No information for cartridge replacement part number. :(
I think the Kingston Brass faucets are beautiful.
I have a major problem with the company. I've needed to replaced the cartridges for most of my faucets - they are 15 years old and we didn't have a water softener for a lot of it. We have very hard water.
Online, the specifications sheet for a faucet shows the break-apart picture of the faucet. The cartridge is visualized. BUT, there is no correlating number that tells you which cartridge to order. It makes it REALLY HARD to replace the cartridges when needed.
I'm going to gradually replace all my faucets with another brand that will have better guidelines for finding replacement parts. (Yeah... it has been super frutrating.)
Reply from KINGSTON2026-07-01
Hi Julia,
Thank you for taking the time to share your feedback. We understand how frustrating it can be to identify the correct replacement cartridge, especially for faucets that have been in service for many years.
We're glad we had the opportunity to connect with you directly and resolve the issue. Your feedback regarding replacement part identification is valuable, and we've shared it with our team as we continue working to improve the customer experience.
Thank you again for your time and support.
Kingston Customer Experience Team
Chris · 1 review · Verified · Experienced 2026-05-22 ·
★★★★★
I’m a plumber and have experience with…
I’m a plumber and have experience with Kingston brass. It is a solid very good quality fixture. I purchased a deck mount for my free standing tub. It was surprisingly cheap. The fixture came in and I installed it but failed to notice it was cocked at a funny forward leaning angle. Now thw cheap price made sense as another model that looked just like it was double the price. I didn’t see anything on the description about its forward leaning angle. Maybe I over looked it. I dunno. I was already so far in my project that I just rolled with it. It works great. It just looks peculiar. Oh well
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David · 1 review · Verified · Experienced 2026-05-27 ·
★★★★★
The online ordering is always easy the…
The online ordering is always easy the order arrives when it is supposed to and the product is always high quality
Reply from KINGSTON2026-06-16
Thank you for your kind feedback! We're glad to hear you've had a smooth ordering experience and that our products continue to meet your expectations.
The faucet was beautiful but could not be put together due to missing part so it was returned.
Reply from KINGSTON2026-07-13
Dear Charlotte,
We're sorry to hear about your experience. Our Customer Support team reached out to see if there was anything further we could do to help. We appreciate your feedback and are always here if you need assistance in the future.
Kingston Customer Experience Team
Maria, our sales consultant, has been stellar every time I’ve needed parts or product. The quality of Kingston Brass products coupled with the service that we’ve received, keeps us coming back. The speed that we receive things is perhaps the largest differentiator from your competition.
Reply from KINGSTON2026-06-16
Thank you for your kind review! We're glad to hear that our commitment to quality and fast delivery has made a difference. We truly appreciate your support.
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Sean · 1 review · Verified · Experienced 2026-05-06 ·
★★★★★
I love the new faucet!
Reply from KINGSTON2026-07-02
Hi Sean,
Thank you for taking the time to share your feedback. We're sorry to hear about the issue with the deck plate fit.
Our Customer Service team reached out to provide assistance and help identify the best solution for your installation. If you still need any support, please don't hesitate to reply to our previous email or contact our Customer Service team. We'd be happy to assist you.
Kingston Customer Experience Team
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Joseph · 1 review · Verified · Experienced 2026-05-22 ·
★★★★★
It came fast
It came fast, sales rep was very responsive and the price was good.
Reply from KINGSTON2026-06-17
We appreciate your feedback and are happy we could provide both great service and competitive pricing.
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Steve · 1 review · Verified · Experienced 2026-05-15 ·
★★★★★
Easy to get help with answers
Easy to get help with answers, service reps are very friendly too
Reply from KINGSTON2026-06-17
Thank you for your kind words! We're glad our team could help answer your questions and assist you with your order.
I was able to look online to find what was needed for my old Victorian Tub and Kingston had the size we needed and the price was right and delivery was great thru Fed Ex! Thank you for good service.
Reply from KINGSTON2026-06-16
Thank you for your 5-star review! We're so glad everything came together and that you found the perfect fit for your project.
Kingston products are great and the insider prices can't be beat. My rep Mary Cortez is also just the best!
Reply from KINGSTON2026-06-16
We're glad you're enjoying our products and pricing. Thanks for recognizing our team!
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Holland · 5 reviews · Verified · Experienced 2026-05-13 ·
★★★★★
Beautiful finish/ Brushed Brass
Everything arrived timely undamaged and the finish is beautiful! Brushed brass. I ordered a whole bathroom full of fixtures. Will order from this company again!
Reply from KINGSTON2026-06-16
We truly appreciate your feedback and are grateful for your trust in our products!
The plumber who services my house is a seasoned professional. The install should be a 3-4 hour job. He could not complete the job due to insufficient written instructions and the hot water hardware incorrectly marked by Kingston. He installed as best he could according to the provided printed instructions and it was backward so he had to uninstall is and try again. After 7 hours he left and the hardware is still not correct. The hot tab is on the cold faucet and the faucets shut off at the front of the sink and you have to turn them to the side to get water to run out. He called tech support and he will have to come back another time. This is a very season professional who had done a lot of work for me and either he will have to over bill me or he will short himself by not billing me for all his time. This is wrong. I called the Kingston customer service team and I was told their was nothing they could do. Unless we get a financial resolution for the extra labor I will never ever buy another KIngston Brass product.
Reply from KINGSTON2026-06-22
Hi Diane,
Thank you for your feedback. We sincerely apologize for the difficulties and frustration you experienced during the installation process.
We understand that our customer service team was able to assist you following your review, and we're grateful for the kind comments you shared regarding the support you received.
Your feedback is extremely valuable to us, as it helps us identify areas where we can improve both our products and customer experience. We appreciate the opportunity to address your concerns and are pleased that our team was able to provide assistance.
Kingston Support Team
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David · 1 review · Verified · Experienced 2026-05-11 ·
★★★★★
The order was shipped quickly and…
The order was shipped quickly and received in excellent condition, Fit and finish of the kitchen faucet is very nice. All parts fit properly, plus surplus hardware was included in the packaging. We Like the traditional design with modern operation. The valves open and close with short, positive action. The sprayer also has a positive action and fits snugly in the receptacle, minimizing under-sink leaks. The sprayer handle is also brass, which is really nice, although that makes it heavier which takes some getting used to, All in all, I am very pleased with this Kingston kitchen faucet.
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Eric · 4 reviews · Verified · Experienced 2026-05-15 ·
★★★★★
First time success!
The accuracy and timeliness of the order was perfect. The parts installed (with a pro-plumber). And so far, so good on the quality, look and finish.
Reply from KINGSTON2026-06-16
Thank you for choosing Kingston! We're glad your order arrived as expected and met your expectations for quality.
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Larissa · 3 reviews · Experienced 2026-05-20 ·
★★★★★
Terrible experience with the support team!!!
I had a little plastic extender piece break on my cold water handle in my shower. After going to Home Depot, Lowes and Ace Hardware, they all told me it was a Kingston Brass faucet and I needed to go to the manufacturer directly. This was over a month ago. I have gone back and forth with the support team at Kingston Brass, providing pictures multiple times, only to be told that they have determined that it is not theirs and they can't help. Extremely poor service. Not to mention that it took over a month for them to determine it isn't theirs, when everyone else says it is theirs...??!!! I would stay away from this brand!! Not worth it!!
Reply from KINGSTON2026-06-19
Hi Larissa,
Thank you for sharing your experience. We sincerely apologize for the frustration you encountered and appreciate your patience while we worked through the issue.
We truly appreciate your patience throughout this process. After receiving an update from our support team, we were pleased to learn that you were able to locate the correct stem extender and that your issue has been resolved.
If you ever need help in the future, please don't hesitate to reach out.
Warm regards,
Kingston Support Team
