KissProm (kissprom.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
K
Kara · 1 review · Experienced 2026-05-27 ·
★★★★★
The dress was absolutely gorgeous
The dress was absolutely gorgeous. It fit great and was nice because you could adjust it if needed. I loved it.
Reply from KissProm2026-06-26
Dear Kara,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
We ordered a lot of dresses until we finally found the one. Ellen helped us order the perfect dress. It was well made with great material. My daughter received so many compliments on her prom dress.
Reply from KissProm2026-06-26
Dear Amanda,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
M
Mary coleman · 1 review · Experienced 2026-05-05 ·
★★★★★
Perfect dress
Perfect dress! Shipping can be a little slow and expensive is my only complaint! Also thank you Demi for the help !
Reply from KissProm2026-06-24
Hi,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. At the same time, because it is the peak season, there are quite a lot of orders, and some dresses require a certain amount of production and shipping time. However, we will also strive to improve this issue.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards, The KissProm Team
M
M P · 1 review · Experienced 2026-06-20 ·
★★★★★
Unreliable shipping information
I placed my order on June 8 for my courthouse wedding dress. After 9 days, I still had not received a shipping confirmation, so I contacted customer service. Their response was difficult to understand and felt like a generic template rather than a reply that addressed my specific concern. I was simply told that the delay was “standard processing.”
My order was also given an estimated delivery window of June 12–15, but that date came and went without the dress arriving. As of June 20, the package is still in transit after shipping from California, leaving me anxious about whether it will arrive in time for my wedding.
I genuinely hope the dress is beautiful when it arrives, but I think future brides should know that, in my experience, the processing time, shipping estimates, and customer service communication did not match the expectations I had when placing my order. If you’re ordering for a wedding or another important event, I would strongly recommend ordering well in advance or choosing a retailer with more reliable fulfillment and clearer communication.
Reply from KissProm2026-06-23
Dear M P,
We're very sorry to hear about your frustration and truly regret that this experience has been so stressful, especially with your courthouse wedding on the line.
Nine days without a shipping confirmation, a missed delivery window, and a generic response that didn't address your specific concern, that is not the service we want to provide, and it's certainly not what you deserved when placing an order for such an important day.
We also understand how anxious you must be with the package still in transit and your wedding date approaching. That level of uncertainty is unacceptable, and we take full responsibility for the lack of clear, timely communication from our team.
We appreciate you bringing this to our attention and will review the handling of your order internally to ensure our communication and fulfillment process remains fair and clear.
Kind regards,
The KissProm Team
K
Kati Reeves · 2 reviews · Experienced 2026-03-24 ·
★★★★★
Do not order from this company
Do not order from this company. I ordered a dress in March for my daughter for prom. I paid for expedited shipping, however the dress didn’t arrive. I contacted Kissprom a week later and was told there was a delay and I would receive the dress in the next few days. I did but they did not refund the expedited shipping costs. The quality of the dress was poor and it didn’t work for her. I returned it per their policy instructions. They received the dress on April 27 and I still waiting on a refund. I was told (and their website states) refund within 48 hours. That was 6 weeks ago. They are quick to respond to emails but it’s always “there’s a delay, you should expect it in 5-7 business days.” I am still waiting on a refund from which they will deduct a restocking fee. So even if I get a refund it will be about 65% of what I paid for the dress and shipping. This company is untrustworthy and unethical and I would never recommend them to anyone.
Reply from KissProm2026-06-23
Hi ,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
J
J · 1 review · Experienced 2026-04-27 ·
★★★★★
STELLAR SERVICE
Susan from Customer service was extremely helpful with prompt messages immediately back leaving us feeling stress free. The purple dress looked stunning on my daughter supporting Pancreatic Cancer . Thankyou Kiss prom team for your excellent customer service .
Reply from KissProm2026-06-23
Hi,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
R
RGC · 4 reviews · Experienced 2026-05-11 ·
★★★★★
Cheap dresses, won't refund money
We ordered a dress, but sadly the quality was not what was pictured. So we returned the dress and followed all their instructions. The website represented that a refund would be received in 2-3 weeks. No such refund was issued and it has been 6 weeks. I let the company's internal review system know. But have had no contact.
Reply from KissProm2026-06-23
Hi ,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
DO NOT ORDER FROM THIS COMPANY! The return process is a nightmare. They received my return on May 10th and I still do not have the money in my account. I have emailed 4 times and have called twice. The dress was over $200 and my refund if I ever get it is only $132. Absolutely insane! They are not helpful at all and will keep your money as long as they can and will return only a portion.
Reply from KissProm2026-06-23
Dear Monique,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
J
Jennifer Shamel · 3 reviews · Experienced 2026-06-15 ·
★★★★★
Buyer Beware!
Buyer Beware!
I ordered a $200 wedding dress online and waited weeks for it to arrive, only to discover that it looked nothing like the dress pictured on the website. To make matters worse, the company also sent me a wedding veil that I never ordered.
I immediately contacted customer service and requested a return. Despite the fact that they sent me the wrong dress, they are trying to charge me a $30 restocking fee. Apparently, their return policy changed 24 hours after I placed my order, and they are refusing to waive the fee.
I have sent numerous emails, spoken with a representative, and even provided photos showing that the dress is unworn and still has the tags attached. Yet no one has been willing to help or even respond. This is by far the worst customer service I have ever experienced.
All I want is to return the incorrect dress and receive a full refund. Why should I have to pay a $30 restocking fee for a mistake the company made?
I strongly advise others to think twice before ordering from this company. Poor quality, misleading photos, and terrible customer service have made this an incredibly frustrating experience.
Reply from KissProm2026-06-23
Dear Jennifer,
We're very sorry to hear about your frustration and truly regret that this experience has been so disappointing.
You received a dress that does not match the product photos, along with an item you never ordered. That is entirely on us, and we should have handled your return without applying any fee — regardless of when our policy was updated.
We also understand how upsetting it must be to reach out multiple times without getting a real response. That is not acceptable, and we take full responsibility for the lack of timely communication on our end.
We appreciate you bringing this to our attention and will review the handling of your return internally to ensure our communication and inspection process remains fair and clear.
Kind regards,
The KissProm Team
S
Sam F · 1 review · Experienced 2026-03-30 ·
★★★★★
Would give a 0 if I could
Would give a 0 if I could. ABSOLUTE WORST SERVICE EVER!!! Was told via website dress shipping would be there in 2 weeks… It took 2 months and then when we received LATE after prom date , the dress it smelled like nasty fish to be new almost made us vomit at the smell, my daughter would’ve never worn it even if it came on time! Absolutely disgusting! Return process is a joke! Took over 2 months to get a refund! They never answer the phone or emails! This place is a SCAM STAY AWAY!!! Would never order again!!!
Reply from KissProm2026-06-23
Dear Sam,
We're very sorry to hear about your frustration and truly regret that this experience has been so disappointing.
A two-month delivery when two weeks was promised and arriving after your daughter's prom, is completely unacceptable. On top of that, receiving a dress with a strong odor is not something any customer should have to go through, and we understand how upsetting that must have been.
We also take full responsibility for the return process taking far too long and for our team failing to answer your calls and emails. That is not the service we want to provide, and it's not the experience you deserved.
We appreciate you bringing this to our attention and will review the handling of your return internally to ensure our communication and inspection process remains fair and clear.
Kind regards,
The KissProm Team
H
Hillary · 2 reviews · Experienced 2026-06-11 ·
★★★★★
Great quality and customer service
The dresses I bought were beautifully made and high-quality. Customer Service representative named Ellenwas top-notch and worked with me to make sure that the dresses arrived with the correct measurements and in time for our concert event! Would definitely recommend this company.
Reply from KissProm2026-06-23
Dear Hillary,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
I had the best experience here! The customer service was great and they had SO many dresses to choose from! I had the best time with my mom!
Reply from KissProm2026-06-15
Dear Lily,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team
Dear Faith,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team
Fast delivery of our beautiful dress great customer service helped me change the dress size absolutely amazing quality dress will definitely buy again from kiss prom
Reply from KissProm2026-06-15
Dear Ashley,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
E
Elizabeth Gomez · 2 reviews · Experienced 2026-06-10 ·
★★★★★
The dress is stunning
The dress is stunning! My daughter is so excited for her upcoming party. We had no issues at all, shipping does take sometime so I would keep that in mind but overall everyone was super helpful. Thankful for Kate and her kindness!
Reply from KissProm2026-06-12
Hi Elizabeth,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. At the same time, because it is the peak season, there are quite a lot of orders, and some dresses require a certain amount of production and shipping time. However, we will also strive to improve this issue.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards, The KissProm Team
S
Steve Salekfard · 1 review · Experienced 2026-05-14 ·
★★★★★
THIS IS FRAUDULENT ORGANIZATION
THIS IS FRAUDULENT ORGANIZATION. RUN. They steal your money in broad daylight. My daughter ordered a dress online which was received deformed. She notified the store to return it. They sent her a returned box which she used and returned it. Upon checking the tracking number, store had received the dress on 5/14/26. Refund should have taken place within 7 days per online policy. But No Refund. My wife called, my daughter called, I called. Always voice mail and no return call. We kept calling until my wife finally got a hold of someone who claimed his name to be Julio. He said he will the refund in 7 days. Nothing happened in 7 days. I called and was able to talk to a female who took her 5 minutes to find our file and phone number. She said they will refund in 48 hours. Today I got an email that they have issued a refund 3 days ago. They showed a fake refund in an email. They are such liars that they sent the wrong amount in their email. Nearly a month has gone by and no refund. I became very suspicious of them and went online to check on them. Better Business Bureau shows 144 complaints over the last 3 years. Many people claim they have not received their refunds. This is a scam. I intend to file a law suit against them. DO BUY YOURSELF HEADACHES. DO NOT SHOP AT THIS PLACE.
Reply from KissProm2026-06-10
Dear Steve,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
Beautiful dresses, and huge selection! The girls were super nice and helpful!
Reply from KissProm2026-06-08
Dear Customer,
Thank you so much for your kind review. We're truly honored that you took a moment to share your positive experience with us.
Hearing that you're happy with your purchase means the world to our team. We always strive to provide beautiful dresses and a smooth shopping experience, and knowing that we met your expectations is the best reward.
We appreciate your trust and hope to welcome you back again soon. 🤍
Warm regards,
The KissProm Team
E
Emily · 1 review · Experienced 2026-05-02 ·
★★★★★
Misleading Photos and Completely Different Dress Than Expected
I would strongly advise future buyers to be very careful.
The website appears to be a collection of photos from many different sources, and it is extremely difficult to understand what the actual finished product will look like. There are very few original photos showing what this company truly makes.
The dress I received had almost nothing in common with the dress shown in the listing. The quality, details, fit, and overall appearance were completely different from what I expected based on the photos.
What is most concerning is that nowhere is it clearly explained that the dress may not match the original design shown in the images.
Unfortunately, it is nearly impossible to know what you will actually receive until the package arrives.
Reply from KissProm2026-06-08
Hi Emily,
We sincerely apologize for the unsatisfactory experience you've had. We feel sorry that the dress you received looked completely different from the photos shown on our website, in quality, details, fit, and overall appearance.
We completely understand your frustration. The photos on our site are sourced from multiple references, and we acknowledge that this made it difficult for you to know what the actual product would look like. We should have been clearer that the final dress may vary from the listing images, and we apologize for not making that more transparent.
We will improve our product photos going forward and add clearer disclaimers so future buyers have a more accurate expectation of what they will receive.
If there is anything else we can assist you with, please feel free to contact us directly.
Sincerely,
The KissProm Team ❤️
s
susan gardner · 1 review · Experienced 2026-05-01 ·
★★★★★
Worst customer service ever
Worst customer service ever! I purchased five dresses from this company and had to repeatedly call to get a refund and then fight the charges through my credit card in order to get actually refunded. Although they say they are going to refund you, they never do. No one answers the phone ever and they take days to respond to an email. Do not purchase your addresses from this place. You will be disappointed with their customer service. Purchase from somewhere they accept returns and don’t charge you fees and try and not refund you.
Reply from KissProm2026-06-08
Dear susan,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
C
Corgie · 1 review · Experienced 2026-05-03 ·
★★★★★
Not a good experience…
Not a great purchase and return experience. The shipping and availability time frames on the website were straight lies in our case. I purchased a dress that had an in stock lightning fast shipping guarantee yet it did not leave the warehouse for 9+ days and only after I emailed creating stress when on a deadline for a dance. It did ship quick after my last email. Unfortunately the Dress did not fit and now I’ve been waiting a month for a partial refund - again emailing twice when it states 10 business days for a refund and it’s been far longer.
I would consider removing this negative yet honest review for a sincere apology regarding the inaccuracies of your promised time frames, And my refund that I still have not received.
Reply from KissProm2026-06-08
Dear Corgie,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
