KissProm (kissprom.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
J
Jenny Duff · 1 review · Experienced 2026-04-30 ·
★★★★★
Kiss prom worked out good!
Kiss prom does take awhile to produce and ship your dress. Order early to make sure you get it in time. Ellen in Customer service helped me with my order and replied to my emails once a day since we are in different time zones. Overall my daughter loved the dress and we would buy from again!!
Reply from KissProm2026-07-10
Dear Jenny,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
E
Emily Y · 1 review · Experienced 2026-05-11 ·
★★★★★
Everything was great!
Everything was great! I ordered a teal satin dress for my senior prom and it came on time and was gorgeous. It was also much more affordable compared to other prom dress websites. Kate helped so much with my order and offered great service. The only sidenote is that the sizing was slightly off, but it wasn't too big of a deal!! I would def recommend buying from Kissprom
Reply from KissProm2026-07-10
Dear Emily,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
A
April Manhnieo · 1 review · Experienced 2026-04-15 ·
★★★★★
I’ve had an amazing experience with…
I’ve had an amazing experience with KissProm! They were extremely communicative and made sure I was a pleased customer. Ellen especially made sure to keep in touch everyday. Informing me what dresses were in stock. She made it known their priority was me and she was able to get me a dress before prom had begun. Even going out of her way to comfort and let me know that I would be getting a dress in time. Around this time, prom was a week or two away. So I was definitely stressing.
Reply from KissProm2026-07-06
Dear April,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
s
sora · 1 review · Experienced 2026-04-25 ·
★★★★★
The dress was well priced and was so…
The dress was well priced and was so cute. I got it tailored to fit me a bit better but the fabric and design was perfect! Shoutout to Ellen 😛
Reply from KissProm2026-07-06
Dear Sora,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
M
Meghan Howard · 1 review · Experienced 2026-05-07 ·
★★★★★
Complete fraud!
Complete fraud!! During prom season, I placed order for dresses for over $500. Liked one of the dresses, but it was too small, so placed another order for $200 to reorder one of the dresses in a bigger size. Ended up finding a different dress and returned all of them within their return policy. It's been months and still have not seen $1 from either returns. DO NOT BUY FROM THIS STORE!!!!
Reply from KissProm2026-07-06
Dear Customer,
We’re very sorry to hear about your deep frustration and truly regret that this return experience has left you feeling so upset and disappointed. This is absolutely not the level of service we aim to provide, and we take your feedback extremely seriously.
We completely understand how concerning it is that you have not received any refund for your two orders totaling over $700, even after returning all items within our stated return policy. This kind of delay is unacceptable to us, and we want to look into every detail of your case immediately to resolve this for you.
To help us locate your orders quickly and process your full refund as soon as possible, please kindly send us an email with your full order numbers, the return tracking numbers you used to send the items back, and any related photos or screenshots you may have. Our dedicated support team will prioritize your case, verify all details within 24 hours, and follow up with you directly to make this right.
We sincerely apologize again for the inconvenience and mistrust this has caused. Your satisfaction is our top priority, and we will do everything we can to make sure this issue is fully resolved for you.
Kind regards,
The KissProm Team
T
Tina S · 1 review · Experienced 2026-03-09 ·
★★★★★
Do not order from KissProm
Do not order from KissProm! I ordered a dress for my daughter’s prom and after 3 weeks of no communication, I asked to cancel the order and receive a refund (several times). Despite my attempts, they still shipped the dress (which was not quite the dress we ordered). We received it after the event and almost 5 weeks after ordering. I then told them I’d like to return the dress and had to fight for them to even send a return label and agree to a refund. After I sent the dress back, it then took 9 WEEKS to receive a refund. They acknowledged receiving the dress back and it took weeks of fighting with them and my credit card company to finally get a refund. Don’t waste your time or money on KissProm!
Reply from KissProm2026-07-06
Dear Customer,
We’re very sorry to hear about your frustration and truly regret that this situation left you feeling this way.
Your experience with delayed communication, the dress arriving after your daughter’s prom, and the long wait for your refund does not reflect the standard of care we aim to provide for every customer. We take full responsibility for the missteps in your order processing, shipping timeline, and refund follow-up, and we deeply apologize for the stress and extra work this caused you.
We would like the chance to look into your specific order details and make this right for you. Please reach out to us directly at our official customer service email, and our team will prioritize reviewing your case immediately.
Kind regards,
The KissProm Team
The dress was very well made and the color looked exactly like the online photo. It was a strong material and fit perfectly. Would recommend 👍
Kate did an amazing job with customer service.
Reply from KissProm2026-07-06
Dear Lily,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
N
Nicole b · 2 reviews · Experienced 2026-05-04 ·
★★★★★
Loved my dress
Loved my dress! Definitely will be back to get all my formal dresses from you guys! Loved the material and it looked like the model
Reply from KissProm2026-07-01
Dear Nicole,
Thank you for your positive feedback. We’re honored to know that our dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
L
Lani Haina · 1 review · Experienced 2026-05-31 ·
★★★★★
Tinble dress
I loved the dress. The color looked exactly liked the picture and the fit was perfect. The dress sizing is true to size although it is a little long. The material is silk and feels good on skin but is not very stretchy. Shipping was fast and came just in time!
Reply from KissProm2026-07-01
Dear Lani,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
The company actually reached out to me to make sure they had the correct-size dress. That was incredible to me. And it helped relieve any doubt
Reply from KissProm2026-07-01
Dear Stephanie,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
D
Dawn Graham · 2 reviews · Experienced 2026-06-27 ·
★★★★★
KissProm was easy to work with and Kate…
KissProm was easy to work with and Kate answered all of questions quickly. She was very helpful. The dress was gorgeous. Would definitely order from them again!
Reply from KissProm2026-06-29
Dear Dawn Graham,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
The dress was beautiful, fast, affordable and true to size! We had a great experience! Thank you to Kate and the team for your help!
Reply from KissProm2026-06-26
Dear Stephanie,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
J
Jessica · 2 reviews · Experienced 2026-01-31 ·
★★★★★
Buy from Kiss at own risk…
I ordered a dress with an expected arrival time. The dress did not come for over a month and a half. During that time I attempted to contact customer service for an update on status multiple times with no response. The dress finally arrived too late for my event so I submitted for a return. The dress was returned in April and as of end of June, I have still not received a refund. If you order from here expect delays in receiving your order, no customer service, and pray it fits and is everything you want because if you have to return, you will pay a restocking fee and apparently never get a refund. My encounter with this company has left me with no dress and $218 less in my bank account.
Reply from KissProm2026-06-29
Dear Customer,
We're truly sorry to hear about your experience, and we completely understand your frustration. Waiting over a month and a half for your dress, receiving no response from customer service, and then waiting months for a refund that never arrived, that is absolutely not the standard we aim for, and we sincerely apologize for letting you down.
The situation you described is unacceptable, and we want to make it right. Please reach out to us directly at [email protected] with your order number and any relevant details. Our team will personally look into your case, confirm the status of your return, and ensure your refund is processed as quickly as possible.
We also take your feedback about the restocking fee and lack of communication very seriously, and we will be reviewing our processes internally to prevent this from happening again.
Thank you for giving us the chance to make things right. We hope to hear from you soon.
Kind regards,
The KissProm Team
C
Carla Cave · 1 review · Experienced 2026-05-15 ·
★★★★★
The whole process was seamless
The whole process was seamless. Able to order the dress and even fix my mistake of ordering the wrong size. Also, I loved that they followed up to make sure the dress would come in time for her prom. Amazing customer service and Ellen was great!
Reply from KissProm2026-06-29
Dear Carla,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
W
Willow · 1 review · Experienced 2026-06-04 ·
★★★★★
Amazing quality and good…
Amazing quality and good communication!!!
Reply from KissProm2026-06-26
Dear Willow,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
l
lani haina · 1 review · Experienced 2026-05-30 ·
★★★★★
Kissprom
Fast shipping and dress fits really well! I got a lot of compliments on the dress at prom and the dress fit me really well! I would recommend getting your normal size as it fit me perfectly.
Reply from KissProm2026-06-29
Dear lani haina,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
My daughter begged for her KissProm dress for her 8th grade graduation. It was honestly perfect. It wasn’t overly expensive and fit her so well. I only took a star off because the straps on the dress were poor and needed fixing. But thank you Kate and KissProm for helping my daughter feel her best as she moves into high school.
Reply from KissProm2026-06-29
Dear Customer,
Thank you so much for your lovely 4-star review and for sharing such a heartwarming moment with us. We're absolutely thrilled that your daughter loved her KissProm dress for her 8th grade graduation, helping her feel her best as she steps into high school is exactly why we do what we do.
We're sorry to hear the straps needed a little fixing, and we truly appreciate you bringing that to our attention. Your feedback helps us keep improving the little details that matter most.
Wishing your daughter all the best in high school. We hope to be part of more beautiful milestones to come!
Sincerely,
The KissProm Team
N
N T · 1 review · Experienced 2026-04-24 ·
★★★★★
My daughter loved her dress for prom!
My daughter loved her dress for prom! We are so happy with the quality and price of KissProm’s dresses! This dress was made to order so it took about 4 weeks to be delivered, so keep that in mind when you’re ordering a dress. Otherwise, nothing less of satisfied with Ellen’s customer service and Kissprom! We will be ordering again in the future.
Reply from KissProm2026-06-29
Hi,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
L
Lynnie · 1 review · Experienced 2026-06-24 ·
★★★★★
Beautiful dress
The shipping was faster than we expected. The dress exceeded our expectations. It is exactly as the picture on the website. It is a beautiful dress. The measurements were right. It was a perfect fit. Were are very happy with our purchase. The color is just gorgeous. Thank you to the customer service team (Maisie) for keeping us posted with the orders updates and delivery.
Reply from KissProm2026-06-29
Dear Lynnie,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
K
Kaitlyn · 1 review · Experienced 2026-06-09 ·
★★★★★
Great experience, even greater customer service!
I had originally ordered one style dress and then after a bit (before it shipped) I had changed my mind on the style. I had reached out to their customer support team and was met with prompt responses, care, and kindness. My new style dress arrived promptly (earlier than expected!) and I am in LOVE with it! Particularly, Maisie was VERY helpful and took the time to explain my options to me which I really appreciated! I recommend KissProm!
Reply from KissProm2026-06-29
Dear Kaitlyn,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
