KissProm (kissprom.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Absolutely horrible experience, don't ever order from them! We ordered a dress for prom with plenty of time for shipping. The company even contacted me and asked me the date of the dance to ensure we received the order on time. I thought that was a good sign. WRONG. They didn't ship the dress despite me contacting them multiple times requesting them to ship ASAP, even offering to pay expedited shipping. The dress didn't arrive in time for the dance and never got worn.
I requested a return due to the slow shipping and was told I had to pay return shipping plus a restocking fee. After much arguing about the added fees they agreed to send me a prepaid label and give me a refund.
After several weeks I got an email saying they weren't giving me a refund because the dress is damaged. WTF? The dress was never worn, never even taken out of the bag or tried on because it arrived after the dance. Total SCAM!!! DO NOT BUY FROM KISS PROM!!
Reply from KissProm2026-07-24
Dear,
We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds.
We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund.
We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.
Kind regards,
The KissProm Team
S
Sue B · 1 review · Experienced 2026-06-23 ·
★★★★★
Takes almost a month to receive from…
Takes almost a month to receive from California. Returned with a $40 restocking fee and I emailed several times with no refund and had to get my bank involved. Don’t use and don’t trust
Reply from KissProm2026-07-24
Dear,
We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds.
We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund.
We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.
Kind regards,
The KissProm Team
N
Nerissa Flores Rosa · 5 reviews · Experienced 2026-06-20 ·
★★★★★
Love dress
Love dress. Great fit, look and quality. Arrived on time for my daughters wedding.
Reply from KissProm2026-07-24
Dear Nerissa,
Thank you for sharing your experience. We’re so pleased to know that KissProm has been your go-to for both homecoming and prom dresses. We truly appreciate your support and look forward to welcoming you again. ✨
Best regards,
The KissProm Team
I purchased a dress from this company back in April, and unfortunately, my experience has been extremely disappointing.
The quality of the dress was far below what was advertised. The material felt cheap and was not worth the price I paid. I returned the dress as instructed, expecting a timely refund.
It has now been months, and despite numerous emails and follow-up attempts, I still have not received my refund. Customer service has been unresponsive or has continued to delay resolving the issue.
I would strongly encourage potential customers to think twice before purchasing from this company. Poor product quality is one thing, but failing to refund customers after a return is completely unacceptable.
Reply from KissProm2026-07-24
Dear,
We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds.
We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund.
We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.
Kind regards,
The KissProm Team
L
Lori Long · 3 reviews · Experienced 2026-07-20 ·
★★★★★
These shoes are soooo cute!
These shoes are soooo cute!! I love them! Very happy with the item and will review them high
Reply from KissProm2026-07-24
Dear Lori,
Thank you for your lovely feedback. We’re so pleased to hear that you enjoyed our selection and found so many styles you loved.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team
The gown is insanely well made, the stone work is beautiful, and long enough for my 5’8” self to still wear 4” heels! The dress came reasonably fast and looked exactly as it did online. Will order again!
Reply from KissProm2026-07-24
Dear Molly,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed the clean store environment, our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team
I ordered a dress for an event. It came as pictured and promised but was a little small. I returned it promptly. It had been a month and no refund despite receiving the dress back on 6/19/26.
I have emailed them twice about my refund status to which they have replied to allow 7-10 business days. Still no refund.
Very disappointed
Reply from KissProm2026-07-24
Dear,
We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds.
We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund.
We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.
Kind regards,
The KissProm Team
J
Jalynn Graham · 1 review · Experienced 2026-05-08 ·
★★★★★
Dress was even more beautiful than…
Dress was even more beautiful than expected. When we contacted them about our prom timeline they worked with us and got the dress to us in time. The quality of the dress great, and all the color was perfect.
Reply from KissProm2026-07-24
Dear Jalynn,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
P
Paris Crisp · 1 review · Experienced 2026-06-01 ·
★★★★★
Pink off the shoulder homecoming dress
This dress is one of the best dresses I have ever ordered and since this is going to be my daughter’s senior year, we had to get one of the most unique ones we could find that she would feel comfortable wearing. The fabric is nice and stretchy and most definitely worth the price. She is in LOVE with it! Thank you so much Kate!
Reply from KissProm2026-07-24
Dear Paris,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
L
Loretta · 1 review · Experienced 2026-06-25 ·
★★★★★
Very pleased
I love my dress it looked exactly like the dress from the picture. The material is great and very comfortable. The dress came in very quickly.
Reply from KissProm2026-07-24
Dear Loretta,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
We ordered a dress based on the sizing chart and had to have it rushed in order to make it in time for prom. We were extremely nervous as we knew we had no backup plan. Ellen and her team assured us that the dress would make it in time and they kept their word. We got it 2 days early and it fit perfectly. The dress was high quality and gorgeous. We would definitely use Kiss Prom again in the future.
Reply from KissProm2026-07-24
Dear Terah,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
I was nervous at first to purchase from this store as it was my first time, however after reading lots of reviews I decided to purchase my senior prom dress from here. The dress was absolutely stunning it looked just like the picture and i’m completely serious when i say it is my favorite prom dress out of the ones i got for previous years. Not only that, but the prices were very satisfying compared to different stores i looked at. They are very quick to respond to emails if you have any questions. I reached out them via email and Ellen was very helpful working with me to make sure the dress arrived on time. She even reached out to ask my measurements to make sure the dress fit perfect. I did not customize the measurements and the dress still fit me perfectly and i got lots of compliments! i wish i had another year of high school so i could get another prom dress from here Loll i definitely reccomend!!!
Reply from KissProm2026-07-24
Dear Kayla,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
M
MJC · 1 review · Experienced 2026-07-14 ·
★★★★★
Horrible customer service
Horrible customer service. They bury in their return policy that shoes are not returnable but on the product page for purchasing shoes it clearly states "Easy 30 Day Returns and Exchanges" but they will not honor an exchange for a different size.
Reply from KissProm2026-07-24
Dear MJC,
We're truly sorry to hear that you've had a frustrating experience with our return and exchange policy, especially regarding the shoe purchase.
We understand that the product page states "Easy 30 Day Returns and Exchanges," which might have led you to believe that an exchange for a different size would be possible. However, our return policy does clearly state that Customized Items (e.g., personalized or made-to-order), Shoes, and Accessories are not eligible for return or exchange. We apologize for any confusion this may have caused.
We realize this is disappointing news, and we're truly sorry for the inconvenience. We're currently reviewing our policy communication to ensure such misunderstandings don't happen in the future.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better next time.
Sincerely,
The KissProm Team
K
Kylie b · 1 review · Experienced 2026-07-03 ·
★★★★★
Great customer service
Great customer service! I sent an email and Clara got back to me so fast and was so helpful! She made this a stress free purchase and kept me updated with the shipping. 10/10 would recommend!!!
Reply from KissProm2026-07-24
Dear Kylie,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
If I could give 0 stars I would. First, I ordered a dress for prom in March 2026, the dress was beautifully picture online. Almost $300 total. I received the dress to find the quality not as described whatsoever, the tie strings were metal, for almost like a shein sweatshirt. Not anything like pictured and packaged horribly. So i immediately started the return process. Lets just say if you are unsure and say “it’s fine i’ll return it.” Don’t buy from here. It is currently July 14th 2026, almost 5 months now without receiving credit back for this dress. I have been in contact with them over 15 times through email and they constantly tell me it will be refunded soon and they’re “working on my case” this isn’t court for a speeding ticket. I’m returning a prom dress never worn and in perfect condition. As of yesterday we filed a dispute with our credit card company and I will be going as far with this as possible, horrible business and customer service. Do NOT BUY FROM THIS COMPANY. Plenty of other businesses selling the exact same dresses, try somewhere different.
Reply from KissProm2026-07-24
Dear,
We’re very sorry to hear about your negative experience and truly regret that the situation has left you feeling so dissatisfied. It’s never our intention to cause inconvenience or frustration, especially when it comes to returns and refunds.
We understand how important it is for returns to be processed smoothly and efficiently, and we apologize that this wasn’t your case. To help address this, we encourage you to reach out to us so we can personally look into your return status and expedite your refund.
We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.
Kind regards,
The KissProm Team
S
Sarah · 1 review · Experienced 2026-07-14 ·
★★★★★
Bridesmaid dress
I’m very happy with my bridesmaid dress I ordered! Very reasonable priced & shipping was fast!
Shout out to Clara!
Reply from KissProm2026-07-24
Dear Sarah,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
J
Jasmine W · 1 review · Experienced 2026-04-07 ·
★★★★★
Beautiful dress and great customer…
Beautiful dress and great customer service. My daughter wore this dress for prom and loved it. The dress was exactly as pictured and the sizing was correct. I reached out to customer service for a question and received a prompt reply from Ellen. She was very helpful. The dress arrived in time for the prom.
Reply from KissProm2026-07-24
Dear Jasmine,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
S
Su C · 2 reviews · Experienced 2026-07-01 ·
★★★★★
I purchased a total of 3 dresses in…
I purchased a total of 3 dresses in March and April. We returned all 3 in the appropriate time window and they were unused and we returned them in April. A month later I still never got my refund. I have emailed back and forth with them several times and they keep saying their payment processor is the cause for the delay. It has been 2 months. This is a scam. They do not return your money even when you follow all the directions properly. They should just be honest and state they do not take returns at all.
Reply from KissProm2026-07-10
Dear Su,
We're very sorry to hear about your frustration and truly regret that this situation left you feeling this way.
We understand how upsetting it must be to wait two months for a refund on three dresses that were returned within the proper window and in perfect, unused condition. Please know that your experience is not what we intend for any customer, and we sincerely apologize for the delay and the lack of timely communication.
While we cannot disclose the specific internal status of your refund at this time, we want to assure you that we have escalated your case directly to our payment processing team to investigate and resolve the issue as quickly as possible. We are no longer relying on general processor explanations, we are personally following up to ensure your refund is issued without further delay.
You followed every step correctly, and we owe you both your money and a better experience. If you don't see the refund reflected within the next 5–7 business days, please reach out to us directly at [email protected] so we can resolve it immediately.
Thank you for giving us the chance to make this right.
Kind regards,
The KissProm Team
m
maya tiktok · 1 review · Experienced 2026-05-01 ·
★★★★★
My dress was stunning and the sizing…
My dress was stunning and the sizing was 100% accurate. The dress looked exactly like the images. It was so beautiful that I am definitely going to buy another dress from here.
Reply from KissProm2026-07-10
Dear Maya,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
S
Surina Kelly · 2 reviews · Experienced 2026-06-17 ·
★★★★★
Gold dress
Bought the dress for my daughter just looking off the website alone, and it is stunning. She was over the moon with it. Took a while in delivery but was coming to the UAE. Would definately be happy buying again.
Reply from KissProm2026-07-10
Dear Surina,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
