Kits (kits.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is good. 77% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
The first frame I chose looked awful on me when I received them the pair of glasses I ordered. Luckily, Kits has a great return policy, so I called to send them back. The person I spoke with was super helpful and the process was so easy. I was able to tell them the new frames I wanted and they completed the order for the 2nd pair right over the phone. I really appreciated the efficiency and how easy the process was. Kits didnt want the first pair back, so I'm going to drop them in the donation box at the optimetrist office.
The quality of both frames was excellent and I LOVE the second pair I ordered.
The only issue I had during the whole process is that I initially chose frames in the progressive list, but when I was choosing the lenses, the site said the frames were unsuitable for progressive lenses. Which was a but frustrating. But there are so many great frames, I was able to find something I liked again very quickly.
Overall, my experience with Kits has been excellent and I'm vwry happy qith thwir product and their service.
Great experience, quality glasses, I wish they would accept much more insurance company that would ease the transaction but overall, I recommend to anyone who need. The " Try On, is very accurate.
It was my first time ordering from Kits and they have gained a lifetime customer. I had a hard time adjusting to my prescription on the first pair of glasses. They were kind enough to review the lenses and sent new ones. I have since then ordered 3 more pairs, including a designer frame. I give it 10/10 and have referred Kits to a few of my friends.
I’ve gotten frames from multiple places and Kits has become one of my favs.
The quality, the stylish and modern look that fits EVERYONE, let’s not even talk about the affordability. Plus, it’s Canadian owned?! Take my money!
Im all about supporting our local businesses and honestly Kits has exceeded my expectations.
S
Susan · 2 reviews · Verified · Experienced 2025-10-17 ·
★★★★★
Fast delivery
Fast delivery. Got what I needed ! Thanks
N
NOOR · 2 reviews · Verified · Experienced 2025-10-18 ·
★★★★★
the delivery was reallly late
the delivery was reallly late , but the team try the best to help with the situation i appreciate
I had ordered a pair of glasses and received them very quickly but I wore them for some time but could not get used to them. I was helped with a different pair. Kits is a very good company and their employees are very good
Kits is an absolutely wonderful company to deal with. Right from the price quality, and kind service!! there is absolutely nothing I can say wrong about this company and I encourage people left right and centre to give them a whirl! I just returned from a cruise and took several pair of my glasses and had nothing but compliments. Thus passing on the information where to purchase...
I ordered sunglasses and received them in short period of time. I had to send them back for a lens defect and they took care of it quickly with no problem. Received them back quickly, with no issues. Kits is very easy to deal with and the customer care team is awesome!
