Kits (kits.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is good. 77% of reviews are 4 stars or higher and 13% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I loved the glasses that I bought with KITS because they are of very good quality, beautiful and at a very good price, the delivery was very fast and without any problem, any problem to use my insurance.❤️
Amazimg customer service! They truly believe the customer is always right! Didnt like my glasses and they were more than happy to get me a pair that suited me better. I cannot say more great things about this company. I will continue to use them forever. You need to try this website!
My glasses arrived super fast and very well packaged. It was my first time ordering from Kits and I’m super happy with my purchase. Would definitely buy from them again.
Incredibly fast shipping time it blows my mind. Order two pairs of glasses on a Sunday evening, shipped Monday and got it delivered Tuesday! Two days! That's quicker than Amazon Prime some days is crazy. Incredible price, great quality and amazing stylea
Hands down the best contacts ever. I really forgot that I was wearing them. They have me as a loyal customer. Delivery was overnight by Canada Post. Five stars all the way.
Purchased Rayban Meta Version 1 glasses on Nov 27th during their Black Friday sale and was told on Dec 9th "We regret to inform you that we have received notification from our supplier that the Ray-Ban Meta Wayfarer RW4006 frame you ordered is no longer available." Therefore, BUYER BEWARE ... Kits is selling you something they don't have in stock which means your order can be cancelled anytime. This is the second time this has happened, so it's definitely a pattern. Usually I wouldn't care, but I could have bought these glasses anywhere else, but now they are sold out and prices have gone back up.
Frame looks good and strong. Poor job on progressive part of lenses. I will not recommend anyone for that reason.
Absolutely satisfied with the quality and design of the glasses, as well as the helpful assistance I received in resolving an issue I had caused by mistake. The delivery from Vancouver to Montreal was the fastest I’ve ever experienced.
I have used Kits for years to get my eyewear! Online and in person. They are amazing to deal with and products are top. More than that they stand behind their glasses and offer superb customer service! Love them
I receive my glasses and they are amazing. But I needed a night n day glass n o did not know how to do it. I called had an amazing rep he took such care of me n my needs . Everyone needs to use this service
Don't order if you want your contacts anytime soon!! 2nd time ordering and 2nd time paying for expedited shipping and 2nd time they are on a week delay BEFORE they even ship. Offered me a $10 credit for the issue. There won't be a 3rd time.
我已经成为 KITS Eyewear 的顾客好几年了，他们已经成为我购买处方眼镜和太阳镜的首选。我非常喜欢他们的风格——他们总是有新鲜、现代和舒适的东西。 真正让 KITS 与众不同的是他们出色的客户服务。每当我有疑问或小问题时，他们都会快速而专业地解决。总是有真人接电话，而且等待时间非常短，这在如今是很难得的体验。 总的来说，我对 KITS Eyewear 非常满意。优质的产品、优质的服务和始终如一的可靠性。强烈推荐！
Excellent customer service, quick shipping and sturdy frames. My whole family loves KITS! Thank you!!
Awesome customer service! When my first pair were not fit properly, I was assisted in finding a better suited pair and replacement was sent quickly! NO charge! Appreciate this outstanding CANADIAN service!
Staff was very nice and helpful, provided multiple solutions when I inquired about a return. They also responded very fast.
Poor ordering and delivery service. Misrepresntation of shipping dates for paid delivery. Any premium shipping service is just a farce the order arrives like ordinary delivery.
I really wanted to use Kits since they offer such a wide selection of styles at relatively good price points. However, I was given a first pair free offer, and then came to find out it's only up to $38 - which isn't free. Additionally, they added "advanced" lense add-ons to my glasses without clarification or the option to edit.
Such an amazing customer experience never have any issues with the glasses and happy to buy again over and over
Good experience and kind people
201 reviews matching