Kkbags

Practical and Versatile

The bag I bought is pretty. The design is cute which my daughter loves so much! What I love the most about it is how versatile it could be, It can be a school bag and also a bag for vacation haha.

Longevity is a 10/10

Our KKBag is 2 years strong and still good as new! I absolutely adore this brand!

The quality is superb!

I was worried because the bag is very affordable so I concluded that it's because it's cheap quality, but no. The cover never fades, the bag is strong and durable and the straps are soft so it makes lifting seen lightweight and manageable.

It's lightweight so I was worried...

I was worried because the bag felt too light and everyone kept saying it's durable. I thought U was scammed but the bag is just perfectly made to be lightweight and durable at the same time!

It's perfect for kids!

The bag is a must have for children because mine are always excited to go to school when they have theirs! They love their backpacks so much so I believe they deserve the 5 stars from me.

ALL REVIEW PAID AND FAKE

ALL REVIEW PAID AND FAKE, I PROVIDED ALL 5 STARS REVIEW HERE!!!

Luisa MartinaUnited States · 2 reviews · Verified · Experienced 2024-04-17 · Posted 2024-07-01

The quality is superb

My son always brings heavy books to school and I'm glad the bag is of great quality that can endure such weight. We replace bags often because the strap often breaks but the one we bought from KKBags is almost a year strong!

Helen ericksonUnited States · 1 review · Experienced 2024-06-19 · Posted 2024-06-29

Their team works fast

The first time I ordered, the bag's zipper had an issue, but as soon as I reported the malfunction the replacement process was done rather smoothly. The bag is cute and stylish so I'm glad the customer service is great!

Great bag but took a while to arrive

Carlie DaileyUnited States · 4 reviews · Experienced 2023-09-22 · Posted 2023-09-27

Customer service was quick to respond…

Customer service was quick to respond to our email inquiries when our bag hadn’t arrived 3 weeks after placing the order. They sent a replacement immediately. We love the backpack and all the gadgets that came with it. The description of the bag was accurate.

Mixed feelings

Update: I am very happy to say that I did finally receive the backpack ordered from KK bags.I had to contact the customer support email (only type of contact I could find for KK bags) and ask why I had not been given any shipping confirmation for 7 days, or no courtesy email saying we will ship your bag soon, nothing from them. So I became worried I had been scammed. KK bags did not like that I left a poor review here and has asked me to remove it. So I am instead updating the review and adding 1 star. So it was not a scam but they also did not take my order very seriously until I made a poor review. The bag we bought and received is super cute and it looked like the picture. It’s a shame I had to buy a 2nd backpack for my daughter to start the school year, since this was the bag she really wanted. But I did get it. I suggest if you order from KKbags that you do it with plenty of time because it could take a while for them to ship out. (Previous reviews below) I am hoping that soon I can really leave a great review for this company. But right now I have this sinking feeling that I am being scammed. I placed an order on August 3rd for a super cute backpack. It is August 10th an I still have not seen any shipping information. In 7 days I have not seen or heard anything from this company. I have sent 3 emails and have not heard anything back yet. I am hoping that I was not scammed. So I heard back from Kkbags and they are saying they are shipping the backpack I ordered. If that happens I will let you know. So far it’s just an email. Received another email claiming they sent the package and supposedly a tracking number. It’s all very weird and definitely coming from china. We already ordered and received another backpack from somewhere else. If I receive the KKBag I will let everyone know.

K XoumphonphakdyUnited States · 2 reviews · Experienced 2023-07-02 · Posted 2023-07-04

cute backpack for my daughter…

Ordered a cute backpack for my daughter starting 7th grade. Bag is nice and big, Well made, and A lot of storage. It will be the only bag like it at her school. Big enough for all her books plus more.

My girls love their bags

My girls love their bags! They are a nice material and there are so many pockets for storage. I did not get an email, to be able to track my order right away, but as soon as I sent an email to inquire, I got an immediate response. The bags were delivered within the time that was stated!

JRZUnited States · 2 reviews · Experienced 2023-05-31 · Posted 2023-06-01

Good Customer Service & Resolving Issues

After about a week of wear, the strap on the backpack broke. I contacted KK bags and the backpack was replaced at no additional cost to me, we only had to wait for it to be made since it was out of stock. My son is please with the his new backpack. KKbags resolved the issue and kept in contact through the entire process until the replacement backpack was delivered.

It took some time to get the bag

It took some time to get the bag, but I sent a responses they did respond back each time. It was worth the wait. The quality of this bag is excellent, I know it will last me awhile.

Purchased a bag on august 22.2022 and…

Purchased a bag on august 22.2022 and the strap is ripped off it already when you pay 40$ plus dollars bag didn’t even last 30 days for second grader to use

First off it took me a month and a half…

First off it took me a month and a half to receive the 3 bags I orders. Then the lunch and pencil bags that where supposed to come with them in the order. When customer service reached out to me. They told me that they would send me the bags after telling me that there was nothing that they could do about it. It's been 6 weeks that they told me they were going to send them out and I still haven't received them. If I could give them a zero star rating I would. I have never written a review anywhere for anybody so that can explain how upset I am with this company.

You will regret buying a bag from kk…

You will regret buying a bag from kk bags... slow processing, and when I tried to cancel my order with PayPal I got a tracking number instead. They don't give refunds, and you won't get the bag in a timely manner

Stacey MullinsUnited States · 1 review · Experienced 2022-08-12 · Posted 2022-09-09

Terrible company

Terrible company. I needed a backpack for my girls I knew it was coming from China and I did express shipping ($25) hoping it would get here in time. It never did and the tracking info they gave me kept saying there was no info. They offered me a refund of $6 then upped it to a whopping $10 when my order was $95!!! I then reported it to PayPal to get my money back and sent it as "did not receive my order" KKbags sent tracking number to PayPal and wouldn't you know it was delivered a week after I reported it to PayPal so PayPal denied my refund request Stating that seller provided tracking info. I sent all the emails showing proof where i asked that my order be cancelled and i wanted a refund. I think it was a total of 14 emails. By this time I no longer needed the bags it was already 2 weeks past the time that I needed them!!!

Slow processing and poor quality…

Slow processing and poor quality product. Item was first "omitted" per a customer service response to my inquiry 10 days after the order. A shipping label was finally created and a tracking number provided 17 days after the order following an additional inquiry however the item was not delivered to the carrier for 5 days. We had to submit a complaint to Paypal before any action was taken. When the items finally arrived, one was used for less than 2 days before it tore in multiple locations.