Great product.
Great product. The team at konnected.io is responsive and helpful. I will use their solutions again and again.
About Konnected
Data updated- Website
- konnected.io
- Category
- Home & Garden
- Location
- United States · Orlando
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 11% (1/9)
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Is Konnected legit?
Konnected (konnected.io) has a 4.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 11% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Konnected is the perfect solution to…
Konnected is the perfect solution to update, improve, and/or modernize your home alarm system using existing sensors and equipment. I did a straight upgrade, taking the old alarm out of service and connecting it to SmartThings with other home automations. It’s PERFECT!
Very happy with the GDO
Very happy with the GDO. Works well, documentation was excellent and does what it is supposed to do in a nice compact package.
Very easy installation.
Everything went smoothly. The ordering process was easy and quick. Installing it into my existing security system went smoothly. Integrating it into Home Assistant was easy. The only minor glitch in the whole project was my misunderstanding in switching it from hardwired Ethernet to WiFi. When it asked me for the SSID/password, I thought it wanted that of my home WiFi. Instead, it wanted me to make something up to make the Pro board a WiFi node.
Responsive to inquiries
Nice, reliable products. Support this business!
Nate is very passionate about supporting his customers and is very active on the community forums. The products are great, I'm using multiple Konnected products and have no issues. They are well priced and well supported. Businesses and people like Nate need to be supported to ensure they continue to deliver great products and services.
Product was intuitive and easy to…
Product was intuitive and easy to install. Documentation was sufficient to get me through the tricky parts.
Good customer support
Konnected makes it easy to upgrade or update!
Konnected makes it easy to upgrade or update your old alarm system to a new, online, smart home enabled format. I purchased an older model back in 2021, which I never got around to installing. Finding the need to make an update this year, I went ahead and purchased the newest model and made the switch from an older wired DSC model to Konnected. I’ve since integrated it with SmartThings and made a ActionTiles panel on a Kindle tablet and it’s so much more interactive and better than the previous system no one would even service!
Replacement board purchase
They had a replacement board and shipped it quickly. However, this is the second board that failed. So 2 stars for that.
Great product
The unit would NOT work on WIFI
The unit would NOT work on WIFI. I worked with your technician over several weeks. Try this, try that, buy this special cable, load this driver. No, none of it worked, so I send the unit back.
Great tech support
I had difficulty with the installation of the ,blaQ GDO I contacted tech support late Friday thinking it would be Monday before I would hear back and they responded quickly they determined that there was a problem and ordered me a replacement that weekend. I received the replacement and installed it with no problem. Love the homeassistant integration. Thank
Konnected.io is a game-changer
Konnected.io is a game-changer! I turned my old wired alarm into a smart home security system that works perfectly with SmartThings and Home Assistant. Easy install, great support, and now I get modern automation without paying for an expensive new system.
Great product and integration with Home…
Great product and integration with Home Assistant was easy and intuitive.
Solid unit and works well
Delivery was fast and arrived in good condition. The instruction are straight forward and it works very well with Smartthings. Excited to see that development with Matter is in the works too.
Really happy with the Alarm Panel Pro
Really happy with the Alarm Panel Pro, with interface boards connecting to my existing Bosch Solution 6000 alarm system. The detailed instructions, combined with the Al support bot, allowed everything to be installed within an hour and fully functional. Currently using it with Home Assistant, works really well!
Returning Procedures = Robbery
I dislike that for a return you pass the shipping cost onto the customer. I’m returning something that cost around $20 and my actual refund will be around $6 because the shipping cost is being deducted from my refund. That is insulting. I won’t be back.
The communication was poor
The communication was poor. I ordered $3500 worth of equiptment online. 90 mins later I called to change the order. I needed the replacements not conversion kits. The rep told me it was too late to cancel but Id get all of my money back. Instead of correcting the order they fullfilled the order and shipped it. Once I processed the return the new rep told me I'd have to pay fees for shipping. I have the chat log screen shots. I am not a happy customer. A ounce of prevention, and communication to resolve the order would keep me from disputing the payment. You can't tell a customer one thing then once you preceive you have more leverage change your story. I'm giving three stars because I know things happen but If it was one of my customers giving me a review this would have been a one star review. Now Im weeks behind and out money.
Reply from Konnected2025-08-06
Hi Mike (or Richard), I looked into your account and support history and see that you placed two orders from our website both on July 22, 2025 and within 5 hours of each other. The first order for one single item, was purchased using the Amazon "Buy with Prime" button, which dispatches an order for shipment from an Amazon warehouse using your Prime benefits. The second order, which was much larger and represented the $3500 that you mentioned, was placed directly with our store and was ultimately fulfilled by our team (not Amazon). I see in your support history with Konnected support, that you attached screeshots of your chat with Amazon's Buy with Prime customer support asking to cancel the first smaller order. Amazon's fulfillment process is fast and automated, especially when an order uses "Prime" benefits, the window to cancel is usually measured in minutes, not hours. Unfortunately, once an order is dispatched to Amazon, we are at the mercy of their systems and we can only request a cancellation, but cannot guarantee it. In this case, you requested cancellation via Amazon's Buy with Prime customer support, but the order was too far along in the fulfillment process to be cancelled at that point. No worries though, because with your Prime benefits are free returns -- you just have to initiate the return from your Amazon orders page. Your second, larger order, was fulfilled from our facility by Konnected staff on the following business day, as we had no notes indicating that you were seeking to cancel or change that order.
Great Solution For My Existing Hardware
Turned out to be the solution I was looking for to utilize the existing hardware for my home alarm system. The documentation and videos available for installation made setup easy. I haven't used any of the konnected communities, however they seem to be a good resource for troubleshooting or general questions.