Support for a warranty product was fast…
Support for a warranty product was fast and easy. I would definitely buy from Konnected based on their support teams.
About Konnected
Data updated- Website
- konnected.io
- Category
- Home & Garden
- Location
- United States · Orlando
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 11% (1/9)
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Is Konnected legit?
Konnected (konnected.io) has a 4.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 11% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Use an alternative!
The item sounds great but the support service is non existent. I’ve had experience with many such suppliers and thought these were different but they are simply the worst I’ve ever encountered. I’d recommend using an alternative.
The hardware is excellent
The hardware is excellent. I purchased the panel pro with 12 zones. I've replaced my original GE alarm board while keeping all the wired sensors. I just need my own remote access now.
Customer service is a challenge As you…
Customer service is a challenge As you can not talk to anyone. They send links which I don’t understand.
very quick and reliable
I completed my pro panel install about…
I completed my pro panel install about 1 month ago, created my Smartthings application and now have Actiontiles browser for two separate wall-mounted tablets. All is working very well and as I'd hoped. Additionally, I purchased two tablet frames on the website. One was a perfect fit for my fire tablet, the other for a galaxy tablet was a bit tight to use. Contacting the maker, Jason, who chatted with me and then quickly made and sent to me a new frame that fits perfectly. Wonderful service from everyone involved...top to bottom!
Customer service is so important today
Customer service is so important today, just being able to talk to a real person on the phone or online makes giving a higher rating easy. Then to put a cherry on top and get someone like I got with Andy W. is awsome!!!! I ordered the wrong item for my garage door opener and Andy walked me through the return and had the right part sent out right away. Thank you Andy W.
Great Product and support
Works pretty well
The product addresses a need created by MyQ and works pretty well. Need documentation on integration with Homeseer.
Such a great product!
Konnected resurrected a wired system installed in my house when it was built 30 years ago that had never been used. We went from "what are all those wires?" to operational with very little investment or effort. Installation was easy and straightforward, and now we have a very functional and reliable security system.
Good product
Good product. Easy to get it up and running.
Excellent experience
Excellent experience - great service - even thought I ordered the wrong product - got a replacement unit by simply requesting one via email. Product working flawlessly. Very happy.
Still does not work
Great Support
Konnected Support is like having a Tech on my shoulder! Fast and accurate responses to issues and concerns.
I did not give 4 stars because they did not include 4 plastic mounting feet!
I did not give 4 stars because there were no stand offs/mounting feet with the expansion board I ordered, that is a little cheap. Now I will have to run around to try and find some or place an other order with you guys and wait before I can complete the installation!
OK I guess ?
The product is good, the delivery is ok but it is not as good as what I hoped. I have used konnected pro interface for an alarm managed by home assistant. Even if this product is advertised as an "alarm system" it should be advertised as an "input output" interface for HA. Don't get me wrong, the product does what it says it does, but not what the title implies: - only 12 zones (inputs) that do not support "two voltages input" with tampering loops. (thus each loop takes one zone) . It could easily be implemented in hardware behind an abstraction - the outputs are only NO with n-channel mosfets => it is not compatible with the vast majority of sirens that are present in europe (thus, you must use a dedicated relay with NC circuit) - the board doesn't take any of the control logic, HA does all the work. - there are no mounting hardware included (only some weak duble side adhesive) All in all, the product is good, the product is working nicely but the price point is not competitive. A generic HA board is more than twice cheaper, as easy to use with the same functionalities. I hope the next generation will more focus on the needs for an alarm system.
Rocky start but amazing finish!
I had gotten on the the GDO Blaqs as a birthday gift and had some problems getting it working, the team at Konnected worked with me everyday for about a week and even generated a new firmware to try and correct the issue. When all else failed they sent me a new one and it worked instantly! I wa so thrilled I ordered another one for my second garage door and it worked immediately to!
Outstanding products; even better support!
I was initially drawn to konnected because of their innovative solutions, but I'm writing this review because their support after the sale was even better than their great tech! Awesome solutions. Fantastic documentation and tech support. Highly recommend!
Easy to purchase and install
Easy to purchase and install. The app found the device right away and I was able to start setting up alerts from Alexa right away. I found that Home Assistant gave me more visibility and control of notifications so I did switch away from Alexa.
Good service
Good service, speedy replies