Guru was excellent!
Reply from KURU Footwear2026-07-23
Thank you for your kind review! We're so glad to hear your GURU provided excellent service. We'll be sure to share your feedback with the team. Thanks for choosing KURU!
About KURU Footwear
Data updated- Website
- kurufootwear.com
- Category
- Health & Medical
- Location
- United States · Salt Lake City
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 100% (1/1)
Do you own KURU Footwear? Claim this profile for free and start replying to reviews.
Is KURU Footwear legit?
KURU Footwear (kurufootwear.com) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Kuru is the best!
Kuru is such a great company that makes ordering and/or returning shoes such a breeze! They are so helpful & kind over the phone as well!
Reply from KURU Footwear2026-07-24
We're delighted to hear that both ordering and returning shoes has been such an easy experience for you. Our team works hard to make every interaction as smooth and stress-free as possible, and it's wonderful to know you found our phone support helpful and kind as well. We truly appreciate your support and thank you for choosing KURU!
Amazing answered all my questions super…
Amazing answered all my questions super helpful
Reply from KURU Footwear2026-07-24
We're so glad our team was able to answer all of your questions and provide the help you needed. We appreciate you taking the time to share your experience, and thank you for choosing KURU!
I love my Kuru shoes
I love my Kuru shoes. I have worn them for at least the past 6 years. They have excellent support which is essential for my job which is pretty physical and requires standing on concrete for 8 hours a day. I have tried several different styles and they all have their unique features. I recently needed some help from customer service, and that too was a top notch experience.
Reply from KURU Footwear2026-07-23
Thank you so much for your continued support over the past six years! It means a lot to know your KURUs have provided the comfort and support you need through long days on concrete, and that you've found styles that work well for you. We're also delighted to hear your recent experience with our customer service team was just as positive. Thank you for being part of the KURU family!
Prompt and concise
My question was answered promptly and concisely
Reply from KURU Footwear2026-07-22
We're glad our team was able to answer your question promptly and clearly. Providing helpful, straightforward support is always our goal, and we're happy we could make your experience a positive one. We appreciate you choosing KURU!
Great customer service!
There was an issue with the order we received. We called customer service and Jenene was so professional and courteous. She was able to immediately rectify the issue. We will definitely order again!
Reply from KURU Footwear2026-07-22
Thank you for sharing your experience! While we're sorry there was an issue with your order, we're so glad Jenene was able to resolve it quickly with the professionalism and care you deserve. We'll be sure to pass along your kind words to her. Thank you for giving us the opportunity to make things right, and we look forward to serving you again!
I inquired about purchasing replacement…
I inquired about purchasing replacement insoles for the new shoes I purchased because I love them and wanted to make sure they stayed as comfortable as new. Since you don’t sell insoles they sent me a pair free of charge! Love your customer service and your shoes!
Reply from KURU Footwear2026-07-22
We're so glad to hear you're loving your KURUs and that our team could help keep them feeling their best. We're always happy to send replacement insoles when needed, and it's wonderful to know our customer service made such a positive impression. We truly appreciate your support and look forward to keeping you comfortable for many miles to come!
The fast response time and attention to detail.
The reply I received from Mindee was fast, as was my reply to her. Now I am waiting for the outcome. My expierences with KURU are very positive. First the shoes are terrific, they took care of the knee pain, except for the very expensive slippers, which aggrevated the pain, hence my email. Earlier I needed to make an exchange because I was sent a ladies size, the process couldn't have been easier and prompt. This I can tell you Sketchers has lost a customer and KURU gained one.
Reply from KURU Footwear2026-07-23
Thank you for sharing your experience! We're so glad to hear your KURUs have helped with your knee pain and that your previous exchange process was quick and easy. It's also great to know Mindee was able to respond promptly to your email. We're grateful you've chosen KURU.
Was very helpful and fast to answer my…
Was very helpful and fast to answer my emails for exchanging shoes. Willing to help with all situations. Been really pleased so far!!
Reply from KURU Footwear2026-07-22
Thank you for your wonderful review! We're so glad to hear our team was able to help with your exchange quickly and provide the support you needed. We always strive to make the process as smooth and stress-free as possible, and it's great to know you've been so pleased with your experience. Thank you for choosing KURU!
One of the few companies left who…
One of the few companies left who really cares about customer satifaction. The lady who helped me listened to my problem and really tried to guide me to the right shoe for my heel problem. She was great!
Reply from KURU Footwear2026-07-22
Thank you so much for your thoughtful review! It means a lot to hear that you felt listened to and supported. We're so glad our team member took the time to understand your heel concerns and help guide you toward the right shoe. Providing personalized care is something we truly value, and we appreciate you recognizing that. Thank you for choosing KURU!
The gentleman was very helpful and…
The gentleman was very helpful and answered all my questions.
Reply from KURU Footwear2026-07-22
Thank you for your kind review! We're so glad to hear our team was able to answer all of your questions and provide the help you needed. We appreciate you taking the time to share your experience, and thank you for choosing KURU!
Shipping error
For some reason, my order from Kuru was shipped to the Netherlands, instead of the address on the order for Santa Rosa, California. The shipment was returned to Kuru, but no one from Kuru reached out to me to figure out the problem. Your customer service rep was able to ship a second order out quickly with expedited shipping. The sandals didn't fit so I tried to return them, but then the return was showing $0 for the refund. The same cust. serv. rep was able to aid me with a corrected return and was able to give me a store credit for future purchases as well as a full refund. Because of this good service, I'll still be a Kuru customer.
Reply from KURU Footwear2026-07-20
We’re sorry for the frustration caused by the shipping mix-up and the return confusion, but we’re glad our GURU was able to step in and help resolve each issue. We appreciate your patience throughout the process and are happy we could get everything corrected, from the replacement shipment to your return and refund. Thank you for giving KURU another chance. We truly value your continued support and look forward to helping you find a pair that’s the perfect fit!
responsive customer service
My order was delayed/lost, and customer service responded promptly and made sure my order was resent. I have my order now!
Reply from KURU Footwear2026-07-20
Thank you for sharing your experience! We know how frustrating it can be when an order doesn't arrive as expected, and we're glad our team was able to step in quickly and get a replacement sent your way. We appreciate your patience and hope you enjoy your new KURUs!
How customer service should be!
Emily was professional, easy to talk to and friendly. She handled my concern quickly and satisfactorily.
Reply from KURU Footwear2026-07-20
Thank you for your kind words! We're so happy to hear Emily provided friendly, professional service and was able to resolve your concern quickly. We'll be sure to share your feedback with her. Thank you for choosing KURU, and we hope you continue to enjoy every step!
Wrong address
Quickly and efficiently in the help that I need it.
Reply from KURU Footwear2026-07-20
Thank you for your feedback! We're so glad our GURU team was able to provide the help you needed quickly and efficiently. We appreciate you taking the time to share your experience and hope you continue to enjoy your KURUs!
Customer Service was beyond my…
Customer Service was beyond my expectations. They took the time with both patience and professionalism to understand my reasons for calling. They actually stayed on the line to insure I received their email with what I needed
Reply from KURU Footwear2026-07-20
Thank you for your wonderful feedback! We're thrilled to hear our GURU team exceeded your expectations. Taking the time to listen, provide patient and professional support, and make sure you had everything you needed before ending the call is exactly the experience we strive to provide. We truly appreciate you sharing your experience and hope you continue to enjoy your KURUs!
Kuru Footwear has the most impeccable Customer Service!
Kuru Footwear has the most impeccable Customer Service of any company I have dealt with lately! They allowed me to return the flip flops I ordered that did not fit even though the window for returning them had expired. Kudos to Kuru‼️
Reply from KURU Footwear2026-07-20
We truly appreciate you taking the time to share your experience. We understand that finding the right fit is important, and we're glad our team was able to help with your return and make the process a positive one. We'll be sure to pass along your kudos to the team. Thank you for choosing KURU, and we hope to keep you comfortable for many more steps ahead!
The rep was very knowledgeable!
She had great communication and skills. I could understand everything she was saying. She set up a return for me and made it a breeze! Whereas in a previous phone call with a different rep she made me feel like I may have to jump through hoops to find the correct fedex for my returns.
Reply from KURU Footwear2026-07-20
Thank you for sharing your experience! We're so glad to hear your GURU was able to provide clear communication, helpful guidance, and make your return process feel simple and stress-free. We appreciate you giving us the opportunity to improve after your previous experience, and we're happy your most recent interaction was a much smoother one. We'll be sure to share your kind words with our team, and we hope we can continue to provide the support you deserve!
Being on my eighth pair of KURU shoes
Being on my eighth pair of KURU shoes, I recently had an issue with my newest pair. Von, my customer service representative, was knowledgeable, answered all of my questions thoroughly, and walked me through the warranty process. I did run into a problem uploading my photos through the link, but Caren from the chat team stepped in and took care of everything on her end. The entire process took less than 15 minutes, and that means a lot because everyone’s time is valuable. Excellent customer service from start to finish! Update: I received my replacement shoes, and I’m back to walking on cloud nine! Thank you for standing behind your products and making the warranty process so easy. This level of customer service is exactly why I’ll keep coming back. I’ll definitely be ordering my 9th pair in a few months. Thank you again!
Reply from KURU Footwear2026-07-20
Thank you for being such a loyal member of the KURU family! Eight pairs is an incredible compliment, and we're so grateful for your continued support. While we're sorry your newest pair had an issue, we're delighted to hear that Von and Caren made the warranty process smooth and efficient. We'll be sure to share your kind words with both of them. Thank you for taking the time to recognize their efforts, and we hope your replacement pair has you back to comfortable steps in no time!
My experience went well today
My experience went well today. I had a prompt response. And that resulted with me getting the help I needed.
Reply from KURU Footwear2026-07-20
Thank you for taking the time to share your experience! We're so glad to hear you received a prompt response and the help you needed. Providing quick, thoughtful support is what our GURU team strives for every day. We truly appreciate your feedback and hope you continue to enjoy your KURUs!