Get quality control under control, my feet are begging you !!
I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they have stepped up and taken care of me but these shoes were brand new out of the box with problems. KURU needs to get quality control under control or I fear my favorite shoes ever will not be around forever !!
Thank you so much for your thoughtful feedback and for being such a loyal KURU customer. It means a lot to hear that our shoes have been such a positive experience for your feet. We can definitely understand how frustrating it is to have warranty issues happen twice, especially with brand new shoes. We're so glad to hear that Leo was able to make the warranty process a positive one and take great care of you along the way. Please know that every warranty claim is reported and reviewed so we can identify patterns, improve our products, and address any manufacturing concerns in future production runs. We take quality very seriously, and feedback like yours plays an important role in that process. If you've experienced the same issue with the same style more than once, we'd also recommend trying a different style, as it may be a better fit for your needs. We truly appreciate you bringing this to our attention, and we're grateful for your continued support of KURU.