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Health & Medical

KURU Footwear

61 reviews

4.961 reviews
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About KURU Footwear

Data updated
Website
kurufootwear.com
Category
Health & Medical
Location
United States · Salt Lake City
Status
Unclaimed
Last 12 months
61 reviews
Replies to negative
100% (1/1)
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Is KURU Footwear legit?

KURU Footwear (kurufootwear.com) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

J
Jean Perkins · 2 reviews · Experienced 2026-07-15 ·

Shoes very comfortable

Shoes very comfortable, fit well, look good. and priced well.

Reply from KURU Footwear2026-07-20

That's exactly what we strive for. We appreciate your support and hope you enjoy every step in your new shoes!

K
Kimberly · 2 reviews · Experienced 2026-07-15 ·

Kuru always shows out!!

I’ve been happily purchasing Kurus for over 6 years now and there is no other shoe company as good as Kuru:) Their products are quality and last for years and Kuru customer service is top notch! 🇺🇸🥰🙌

Reply from KURU Footwear2026-07-20

Thank you for being part of the KURU family for over six years! It means so much to know you've continued to choose us year after year. We're thrilled our shoes have delivered the quality and comfort you've come to expect, and that our GURU team has been there to provide top-notch service along the way. We truly appreciate your loyalty and look forward to keeping you comfortable for many more years to come!

C
Cynthia Ramsey · 2 reviews · Experienced 2026-07-13 ·

Kuru is always trying to improve and…

Kuru is always trying to improve and add new things, such as the new color they came out with in their Atom 2, and also Extra Wide. Love this company! Great shoes...I have 3 pair. I'm also trying to get them to understand a lot of women wear wide, especially women who are pregnant or after, order women and athletes. That's a lot of women!! We would definitely like some of the newer colors in Wide! I would have 5 pairs of shoes instead of 3 right now if that was the case. I got a pair of slip ons, but I can't wear them a long time as they are not wide.. 🙄...DO 🤎 the color!

Reply from KURU Footwear2026-07-15

Thank you so much for your thoughtful feedback and for being such a loyal member of the KURU family! It means a lot to hear that you're enjoying your ATOM 2s, the new colors, and our Extra Wide options. We especially appreciate you taking the time to advocate for more Wide styles and colors. We know many customers would love to see our newest colorways offered in Wide, and feedback like yours helps our product team understand just how important that is. We'll be sure your comments are shared with them. Thank you for your continued support and for already having three pairs. We hope we can earn those other two pairs in the future with even more Wide options!

S
Shelly Osborn Moss · 1 review · Experienced 2026-07-13 ·

I purchased a pair of shoes for my…

I purchased a pair of shoes for my husband and they were game changers for his comfort and hip pain. I also ordered a pair that didn't fit quite right and customer service was quick to steer me in the right direction and manage a return/exchange.

Reply from KURU Footwear2026-07-20

We're so happy to hear your husband's shoes have been a game changer for his comfort and even helped with his hip pain. It's also great to know our GURU team was able to quickly help you find a better fit and make the return/exchange process easy. We hope your new pair is exactly what you were looking for, and we appreciate you choosing KURU!

M
Melissa Nieves · 1 review · Experienced 2026-07-13 ·

Slippers extremely comfortable Achilles…

Slippers extremely comfortable Achilles pain stopped on first step of wearing them. The Atom 2 was snug, I had to exchange for half size bigger. If a person has wide or needs more room half size bigger helps. Shoes feel like you are wearing ortho inserts. Impressive shoe comfort.

Reply from KURU Footwear2026-07-15

Thank you for sharing your experience! We're so glad to hear your slippers brought relief to your Achilles pain from the very first step, and that after exchanging for a half size up, your ATOM 2 became a much better fit. We appreciate you sharing your sizing insight as well, as it may help others with wider feet or those looking for a little extra room. Thank you for choosing KURU, and we hope you continue enjoying the comfort and support for many miles to come!

L
Lorretta Legan · 2 reviews · Experienced 2026-07-13 ·

Great customer service

Great customer service. The person that helped me listened to my issues and was able to help. I really appreciate that.

Reply from KURU Footwear2026-07-20

We're thrilled to hear your GURU took the time to listen to your concerns and help you find a solution. Providing thoughtful, personalized support is what we strive for, and we're so glad you had a great experience. We truly appreciate your support and hope you continue to enjoy your KURUs!

N
Nicole White · 2 reviews · Experienced 2026-07-13 ·

Readily responsive

Readily responsive, understood the problem and offered a viable solution.

Reply from KURU Footwear2026-07-20

We're so glad to hear our GURU team was responsive, understood your concern, and was able to offer a solution that worked for you. We appreciate you taking the time to share your experience and hope you continue to enjoy your KURUs!

A
Aracelis Villarreal · 1 review · Experienced 2026-07-13 ·

Outstanding

Reply from KURU Footwear2026-07-15

It means a lot to us to know you had an outstanding experience. We appreciate your support and are grateful you chose KURU. We hope your shoes continue to bring you comfort every step of the way, and we look forward to being there for you again in the future!

C
Cindy Oxford · 1 review · Experienced 2026-07-13 ·

Way less heel pain..love them

The shoes are great for my feet.. love them. Heel pain relieved!

Reply from KURU Footwear2026-07-15

We're so happy to hear you're loving your KURUs and, even better, that they've helped relieve your heel pain. There's nothing better than getting back to comfortable steps. We truly appreciate your support and hope your KURUs continue to keep your feet feeling great!

D
Dianne Zielbauer · 3 reviews · Experienced 2026-07-12 ·

Fast and accurate responses!

Reply from KURU Footwear2026-07-13

Thank you for your kind review! We're so glad to hear that you had a great experience with our team and found our responses fast and accurate. Providing helpful and efficient support is always our goal, and we truly appreciate you taking the time to share your feedback!

G
Gayle · 4 reviews · Experienced 2026-07-12 ·

This company is responsive!

The company is responsive, and offers an excellent product. Their customer service is excellent. I’m more than pleased with my product purchase and their high level customer support and satisfaction!

Reply from KURU Footwear2026-07-14

We're thrilled to hear you're loving your KURU shoes and that our team made your experience just as great. Providing both supportive footwear and exceptional customer care is what we strive for every day. We truly appreciate your support and hope you continue enjoying your KURUs for many miles to come!

P
Pathu Nayagar · 1 review · Experienced 2026-07-11 ·

Excellent customer service!

The company keeps to its word regarding returns. I had to make a return as the item was too high for me. I will definitely purchase something with a lower heel.Products are of excellent quality. Customer Service is excellent, very professional and very efficient!

Reply from KURU Footwear2026-07-13

Thank you so much for your kind words! We're sorry the original style wasn't quite the right fit, but we're happy to hear that your return experience was smooth and that our team was able to help. We truly appreciate your support and are delighted that you've been pleased with the quality of our products and customer service. We hope you find a lower-profile style that you love and can't wait to welcome you back!

C
Cavhin · 2 reviews · Experienced 2026-07-11 ·

Customer support was very fast to…

Customer support was very fast to respond.

Reply from KURU Footwear2026-07-13

Thank you for your review! We're so glad to hear that our customer support team was able to respond quickly and provide a positive experience. We truly appreciate your feedback and your support of KURU!

C
CYNTHIA F · 2 reviews · Experienced 2026-07-09 ·

Amazing customer service

This company’s customer service is outstanding! I had a small issue with one shoe popping when I walk. I contacted Kuru and my issue was handled immediately. Kuru stands behind their products and honors their warranty without making one jump through hoops.

Reply from KURU Footwear2026-07-13

Thank you so much for your kind words! We're sorry to hear you experienced an issue with your shoe, but we're thrilled that our team was able to resolve it quickly and make the warranty process easy. Standing behind our products and taking care of our customers is incredibly important to us. We truly appreciate your support and thank you for choosing KURU!

p
peggy stevens · 1 review · Experienced 2026-07-08 ·

I sent an email with several points

I sent an email with several points - each one was addressed. It was determined that my shoes had a manufacturer defect & theyre going to be replaced. I even get to keep the original pair!

Reply from KURU Footwear2026-07-10

Thank you for the update! We're so glad we were able to review your concerns, address each of your questions, and determine that your shoes had a manufacturing defect. We're happy to hear that a replacement is on the way and that we could find a solution that works for you. We truly appreciate your patience throughout the process and hope your new pair provides the comfort and support you're looking for!

D
Deborah · 7 reviews · Experienced 2026-07-09 ·

Return

Call answered quickly. Understood and answered my questions and helped set up a return.

Reply from KURU Footwear2026-07-10

Thank you for your kind words! We're so glad our team was able to answer your call quickly, address your questions, and help get your return set up smoothly. Providing helpful and efficient support is always our goal, and we truly appreciate you taking the time to share your experience.

M
Michael McGowan · 1 review · Experienced 2026-07-10 ·

My question was answered quickly and…

My question was answered quickly and politely. I like that I am able to get the help I need without waiting on hold forever,

Reply from KURU Footwear2026-07-13

Thank you for your kind review! We're so glad to hear that your question was answered quickly and politely. We know your time is valuable, so providing helpful support without long wait times is something we strive for. We truly appreciate your feedback and thank you for choosing KURU!

A
Arlon · 1 review · Experienced 2026-07-07 ·

Customer Service

I had an issue that I wasn’t sure what to do about. The customer service answered all of my questions extremely quickly and they even gave me some recommendations for what to do. I felt heard and understood.

Reply from KURU Footwear2026-07-13

Thank you so much for your kind words! We're delighted to hear that our team was able to answer your questions quickly and provide helpful recommendations. Making sure our customers feel heard, understood, and supported is always our goal. We truly appreciate you taking the time to share your experience and thank you for being part of the KURU family!

S
SYLVIA · 7 reviews · Experienced 2026-07-07 ·

They understood what my complaint was…

They understood what my complaint was all about.

Reply from KURU Footwear2026-07-13

Thank you for your review! We're glad to hear that our team took the time to understand your concerns and provide the support you needed. Listening to our customers is incredibly important to us, and we truly appreciate you sharing your experience!

R
Rob · 1 review · Experienced 2026-07-06 ·

Great service

Well, for a start, the shoes are great, and they do actually help, or at least they did for me. I purchased some for my brother's birthday. The package got lost in transit, and they are sending another pair without question. I like that.

Reply from KURU Footwear2026-07-09

Thank you so much for your kind words! We're thrilled to hear our shoes have been helping you and that you've had a positive experience with our customer service team as well. We're also sorry your brother's birthday gift was lost in transit, but we're glad we could quickly get a replacement pair on the way for you. We know how important those special occasions are, and we're always happy to help when unexpected shipping issues arise. Thank you for your support and for choosing KURU for both yourself and your brother!