Laithwaites
Company offers exceptional wines though some prices are high in comparison with other wine clubs. Great customer service and product guarantees are selling points.
About Laithwaites Wine USA
Data updated- Website
- laithwaites.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (18/18)
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About this business
Family-owned wine delivery service. Huge range of award-winning, small-batch wines. Personalized cases. 100% money-back guarantee.
Written by the business, not verified by us.Is Laithwaites Wine USA legit?
Laithwaites Wine USA (laithwaites.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional wine selection and the great overall value for money offered by the company through very reasonable prices. People truly enjoy exploring the diverse, interesting and delicious varieties, noting that placing orders online is simple, efficient, and extremely convenient. However, some people mentioned frustrating issues with delivery services, such as packages arriving late, missing signature windows, or delivery attempts failing unexpectedly. A few customers also noted occasional frustrating mistakes with their orders, like receiving the completely wrong items or facing unexpected extra delivery charges.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent service
Excellent service, great selection and reasonable pricing.
Great variety of wines
Great variety of wines! Always enjoyable!
Thank you for the substitution
Thank you for the substitution. I feel taken care of.
Terrible experience
Terrible experience, recently bought a bottle of wine, it was an expensive bottle that was available at the moment, received a call to confirm a safe place to place the bottle, and 3 days later received a message saying that the product was not available???? And a simple refund was issued but not a replacement for my order. Guess they are only good at selling cheap stuff boxed as a package. It’s a shame.
Reply from Laithwaites Wine USA2026-05-20
Hi René Fajer, we're sorry to hear that you were unable to order the wines you may have wanted. We'd like to help, but are unable to locate your account using the information provided. Please call us at 800-649-4637 or email us at [email protected] so that we can assist you further. Thank you, Customer Service
Good wine at an amazing price … items…
Good wine at an amazing price. Laithwaites offers items not readily available elsewhere. Quality service.
Winederful
Delivery is always on time...company stands behind their product...customer service is always friendly and helpful.
Good wine
Good wine, timely delivery .
Always trust Lathwaite’s quality!
Will definitely order more wines.
Very easy to select the wines we prefer and purchase and the delivery was very fast
Great wines and deals!
I LOVE the ever evolving variety of wines that Laithwaites offers. Also, I like to take advantage of the free shipping whenever it's offered. That's important to me because it makes my purchase an even better deal!
Delivery was quick and accurate.
Have enjoyed most of the wines but…
Have enjoyed most of the wines but appreciate the opportunity to try new ones. Delivery has been fine but would prefer a one day window not a range of days. Would also like to be able to create a case of my choosing every so often.
Enjoying Wine Club Membership
Very happy with Laithwaite’s service and offerings.
Great wines delivered to your door!
Order and delivery were perfect
Usually I am happy with Laithwaites
Usually I am happy with Laithwaites, however, I feel their customer service has deteriorated in the past few years. I was sent a "birthday " offer that, in my opinion, was far less than in years past. When I voiced my concerns, I was sent an "empathy " email, apologizing but certainly didn't resolve my frustration or give me any resolution. I was told it would be "forwarded " to the appropriate individuals. I have never heard anything else to this date. Also, now there is a surcharge for FedEx delivery that has been passed onto the consumer. FedEx is another issue in itself, and another form of delivery should be used, in my opinion. Overall, I have lost faith in Laithwaites.
Reply from Laithwaites Wine USA2026-05-11
Hi Laura, thank you for reaching out. The offer which you received is exclusive to customers with our Unlimited shipping membership and offers a higher discount amount than in previous years, provided the required order amount outlined in the email is met. We're sorry for any disappointment with this offer and have shared this information internally for review. We will also refund $30 from your recent order as a goodwill gesture. Regarding the Adult ID Verification fee, the adult verification process is an important regulatory and safety requirement to ensure that alcohol is not delivered to minors. FedEx charges us for this service, and we pass on a portion of that charge in the interest of transparency. We apologize for any inconvenience this may cause. Thank you, Customer Service
Quality wines.
Good wine selection plus good prices
Good wines at a great price
I have been a member for a number of years and have always found the people representing Laithwaites Wine knowledgeable and helpful. The wine selection is great and the prices even better.
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