They did everything well!
Reply from Layla Grayce2026-04-06
Thank you for leaving us a review Elise! - The Layla Grayce Team
About Layla Grayce
Data updated- Website
- laylagrayce.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (8/8)
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About this business
We have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.
Written by the business, not verified by us.Is Layla Grayce legit?
Layla Grayce (laylagrayce.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning furniture designs, noting that the items are beautifully crafted and look even better in person than online pictures. People also genuinely appreciate the smooth ordering process, helpful staff assistance, timely shipping, and careful white-glove delivery service provided by the dedicated team. Some reviewers were not happy with expensive return shipping costs and mandatory restocking fees when items needed to be sent back. A few customers additionally mentioned receiving incorrect merchandise, missing assembly hardware, or experiencing frustrating communication delays regarding order fulfillment and tracking updates.
Auto-generated from all reviews of this business. For reference only.What people say
Updates throughout the shipping and delivery experience.
Customer service is excellent
Reply from Layla Grayce2026-04-03
Thank you so much Ron, enjoy your new cocktail table! - The Layla Grayce Team
Layla Grayce offers Top Of The Line merchandise.
Layla Grayce sure has the right person "watching the store" in Kyle Anderson, his professionalism and complete quality customer care is the reason for my purchase this past March. What I liked best was the fact that Mr. Anderson was not concerned with "selling" me merchandise, but more important he focused on making sure I had all the information I needed to make the right choices for myself and my family. Layla Grayce offers "top of the line" merchandise and I know that future purchases are ahead for me. Thank You Kyle Anderson and office staff!
Reply from Layla Grayce2026-04-06
Hey Paul, Thank you for leaving us such a thoughtful review and the call out to Kyle. He is a tremendous asset to our business and we truly appreciate hearing this type of feedback! We are so grateful to have you as a customer and hope to earn your business for many years to come. - The Layla Grayce Team
Quality items, quality service
Great communication with Amber in Customer Care. Order was processed quickly, and I was informed every step of the way. Delivery service was punctual, courteous, and thorough in inspecting items once placed in home. Would definitely purchase from this company again.
Reply from Layla Grayce2026-04-06
Thank you so much for the review Carri, we are thrilled to hear you had a great experience working with Amber! - The Layla Grayce Team
Easy to order
Easy to order, best prices, free shipping, and delivery was solid. We will order from here again.
Reply from Layla Grayce2026-03-30
Thanks for the review, Scott! I'm so glad to hear we had the best price and everything with your delivery went smoothly. Please let us know if you ever need anything! - The Layla Grayce Team
Laurie Donitz KarpowichUnited States · 2 reviews · Verified · Experienced 2026-03-05 ·
Great price and delivered as promised
Great price, delivered on time.
Reply from Layla Grayce2026-03-27
Thank you so much for the review Laurie, we hope you love your new Bernhardt accent table! - The Layla Grayce Team
Great company to work with
Great company to work with. Good communication and fast shipping.
Reply from Layla Grayce2026-03-24
Thank you so much for the compliments and review Paula! We hope you love the Nottaway Chandelier. - The Layla Grayce Team
Alberto OmeechevarriaUnited States · 2 reviews · Verified · Experienced 2026-02-20 ·
Everything was fine but it would have…
Everything was fine but it would have been great to receive shipping confirmation and tracking number. Thank you.
Reply from Layla Grayce2026-03-18
Hey Alberto, Thank you so much for leaving us a review. Upon reviewing your order(s) with us, it looks like our system that sends out confirmations and tracking emails may have had an issue with the email address submitted at the time of the order. I will have our dev team look at this, as that shouldn't be happening. I apologize for any inconvenience! - The Layla Grayce Team
Beautiful table!
Beautiful table, fast shipping!
Reply from Layla Grayce2026-03-17
Thank you Erin! We hope you love your new Leo Coffee Table. - The Layla Grayce Team
chairs of my dreams
After spending almost a year looking at outdoor patio dining chairs I finally found the chairs of my dreams at Layla Grace! These chairs are superbly made-- heavy and meticulously made and they match our existing teak table beautifully! The folks at LG made the entire experience so seamless as well. 5 stars!!!
Reply from Layla Grayce2026-03-16
Hello Celia, Thank you for taking a moment to leave us a review! We are so happy to hear you love your new Cambria chairs. We hope to get a chance to work with you again in the future! - The Layla Grayce Team
Furniture with an ease
Everything about my experience from start to finish was amazing. I was skeptical about buying online and everything worked out perfect. Good customer, service, great timing, good delivery driver, very knowledgeable about putting things together and good quality furniture.
Reply from Layla Grayce2026-03-13
Thank you so much for the review and compliments Leslie! We hope you love your new Classic Home Bed! - The Layla Grayce Team
Shipping was extremely fast product was…
Shipping was extremely fast product was as represented. Happy with purchase and pricing.
Reply from Layla Grayce2026-03-09
Thank you so much for leaving us a review! - The Layla Grayce Team
Great chair and service
Reply from Layla Grayce2026-03-09
Thank you for the review Carolyn. Enjoy your new chair! - The Layla Grayce Team
Fantastic service
Fantastic service! Everything was so fast and effortless.
Reply from Layla Grayce2026-03-05
Thanks for the compliments Quentin! - The Layla Grayce Team
Items delivered on time and as…
Items delivered on time and as described. Issue with one items was addressed quickly and to my satisfaction. Will order from Layla Grace again!
Coverlet
Beautiful product!
Absolutely loved the service I…
Absolutely loved the service I received. So fast and so easy!
Reply from Layla Grayce2026-02-23
Thank you so much for your review!
The gift came on time and is beautiful
Reply from Layla Grayce2026-02-18
Thank you for your review! Enjoy! - The Layla Grayce Team
Beautiful chandelier
Delivered on time, sent notice when to expect the delivery. Received my chandelier and cannot describe it's beauty. Even more beautiful than the on line picture. Could not be more happy with this purchase.
Reply from Layla Grayce2026-02-16
Thank you for your review Kathleen! We're thrilled to hear you love your new Currey & Co. chandelier, you have excellent taste! - The Layla Grayce Team
Don't buy anything from Layla Grayce
Don't buy anything from Layla Grayce. You will waste your time and money. I placed an order for an expensive dining room table with Kyle, operations manager. Gave him my home shipping address. They require full payment upfront, which is fine. The wait was going to be weeks. Then I received a call from the freight company weeks after placing the order, telling me they couldn't locate my address anywhere on a map. Layla Grace's shipping dept made a mistake and routed it to FLORIDA! My shipping address is in TEXAS. The freight company making the delivery corrected Layla Grace's mistake and rerouted the table to my address in Texas, which caused another two-week delay. Finally, on the day of delivery, the driver called; they will deliver my table in an hour. They uncrated the item. The two leaf extensions were shattered into pieces beyond repair, and the manufacturer of the table said they could not replace it. It had been discontinued. Had to wait for the freight company to send to Layla Grace the damaged shipment report before a credit could be issued. Tremendous amounts of time wasted, money tied up for a long period. Just save yourself all the frustration of doing business with this ridiculous company.
Reply from Layla Grayce2026-02-09
Hello Darlene, Thank you for your feedback. I want to sincerely apologize for the experience you described — the shipment misroute, the delivery delays and ultimately the damage to the table and its extensions. You’re absolutely right that this series of issues created a frustrating and time-consuming situation, especially given the item’s discontinued status. The responsibility ultimately falls on us to ensure orders are set up correctly and delivered in good condition. I’m very sorry that we fell short here. We also understand how disappointing it is to wait weeks for a piece only to have it arrive damaged beyond replacement. Your refund was processed as quickly as possible once the carrier’s inspection report was completed, but we recognize that doesn’t give you back the time or inconvenience involved. We appreciate you bringing this to our attention and will be reviewing the breakdowns that occurred so we can prevent situations like this in the future. - The Layla Grayce Team