Leafwell

Hi Bruce! Thank you for taking the time to leave us feedback. I am sorry to hear that you were not able to connect with our provider and for the frustration caused. I see that our Escalation Specialist reached out within two hours of the issue occurring, issued a full refund as requested due to the inconvenience, and provided her direct contact information for any further assistance. We definitely wanted to do all we could to make this right for you. If you have further questions about the refund or if we can help further in any way, please reach out to our Escalation Specialist directly at the contact information she provided to you via email yesterday.

Hi Gerald! I am so sorry to hear about the frustrations you encountered. I understand how important it is to be charged correctly and to be able to get assistance. I checked our system, and I wasn't able to locate a chart for you. I also wasn't able to locate a partial registration that you started with Leafwell. If you would like to be seen by us, we would be more than happy to assist! You can email us at [email protected] for assistance.

Hi Chris! Thank you for taking the time to leave us feedback so we can help. I apologize for the certification issues. I know how important it is to have the issue resolved quickly so that you can access your medication. We would be more than happy to get this fixed for you. I only see your first name on the review, so I am unable to locate your information. Please email us at [email protected] with the subject "Attention: Escalations Team" so that our escalations team can reach out to assist.

Hi Gary! Thank you for taking the time to leave us feedback, so that we can try to assist. I apologize for any frustration or inconvenience caused by the delay in receiving your card. I understand how important it is for you to be able to access your medication as soon as possible. In your state, once the state reaches out for you to submit your payment, you would be able to update your address to your mailing address. I will notify our escalations team to ask them to reach out, so they can offer their assistance.

Hi Leslie! We're so happy to hear that your experience with us for obtaining and renewing your license was positive! Thank you for your kind words about our online process, cost-effectiveness, and quick submission to OMMA. We truly value your recommendation and continued support.

Hello Elisha! Thank you for taking the time to leave us a review. We are truly sorry to hear about your frustrating experience and appreciate you bringing this to our attention. Our escalation team would love to look into this matter to understand what went wrong and to speak with you to see how they can try to assist. From this review, there isn't any contact information or enough information that we can use to locate you. If you would like to speak with our escalation team, please email us at [email protected], and in the subject, please put Attention: Escalations Team.

Thank you for taking the time to leave us feedback and for bringing this to our attention, Mark. I completely understand your frustration and disappointment, as we understand that this was not the Leafwell experience you have had with us before. I will be notifying our Escalation team and asking them to reach out to you to discuss the situation. We are truly committed to speaking with you and to seeing how we can turn this experience around.

Hello Poppason. I am very sorry to hear that you were not satisfied with our services, along with any inconvenience or confusion caused. Our providers see patients through video consultations to review their medical information and determine if they qualify for a medical cannabis certification based on each state's guidelines. I can assure you we are not a scam, nor have we claimed to be able to diagnose patients or provide a long term medical plan. I hope you find the medical help you were seeking and a provider who can better fit your needs. Be well!

Hello Shing! We appreciate you bringing this to our attention. We're sorry you had a negative experience due to unclear fees and poor service. We do have a break down of all the fees that will be required to obtain the medical card, from the consultation fees to the state application fees. We'll review our processes to ensure transparent communication. Your feedback helps us improve.

Hello William Loch! We appreciate your feedback and are sorry your experience wasn't typical. We're glad things worked out in the end, and if there is anything else we can help with, please email us at [email protected].

Hello Katrina. We apologize sincerely for the inconvenience caused and the delay in the certification being uploaded. In your state, the digital copy of the certification is generally uploaded on the same day to allow use while waiting on the physical copy to be mailed. I understand how important it is to be able to access your medication, and I apologize for the issues we caused. Our upper management team for both our support team and our providers have been notified so that we can ensure that this does not happen again. We will also be coaching both the provider and team members you worked with, to make sure they realize the impact of their actions here and how they will have to improve. I did confirm that you were refunded in full, as requested. If there is anything we can do to assist, please email us at [email protected], and in the subject please put "Attention: Escalations".

Hello Wes! Thank you for taking the time to leave us feedback, so that we can use it to improve. We apologize that the subscription sign-up was confusing for you. The subscription is optional to take advantage of its benefits, and you can still obtain certification without it. I would like to send this to our escalations team for review and to see how they can assist. I was unable to locate your information in our database, and there isn't an email address shown with this feedback. If you would like the assistance of our escalations team, please email us at [email protected] and please put "Attention: Escalations Team" in the subject.

Hello Debra. We appreciate you bringing this to our attention. We are sorry to hear about the issues you experienced with your certification and medication access. We'll investigate the early cancellation and the promised resolution. Your feedback is valuable as we work to improve our service accuracy.

Hi Ann! Thank you for taking the time to leave us feedback. I sincerely apologize for the post approval process frustration. I understand how important it is to be able to complete that step so that you can access your medication, and how each state's process can be confusing. While we can not complete the state-side application for patients, we are more than happy to verbally walk patients through the process and try to answer any questions that come up. I see that you mentioned that you were able to get the information to the state of Oklahoma. If any other questions arise or if we can help in the process, please do not hesitate to reach out. I don't see your contact information left with the review, so we can not reach back out to you. If you need assistance, please email us at [email protected], and we will gladly assist.

Hello John! Thank you for taking the time to leave us feedback. I apologize for any confusion surrounding our concierge program. The concierge program fast-tracks your contact with our support team, who will also verbally walk you through the state application process. At this time, we are unable to complete the state application for patients, but we are happy to guide them through. We would be happy to assist or answer any questions that you have, now or in the future. You can reach us by email at [email protected].

Hello Daniel! Thank you for taking the time to leave us feedback. I understand the frustration with purchasing a product that was not what was expected, or cost more than expected. Here at Leafwell, we are the certifying provider's office, and we do not sell any products. I apologize for any confusion. If you have issues with the products or pricing, you may need to speak with higher management at your chosen medical dispensary.

Hello! Thank you for taking the time to leave us feedback. I am sorry to hear that we did not meet your expectations for the certification process and that you were not happy with the selections at your local medical dispensaries. Depending on the state you are in, the chosen medical dispensaries may be able to assist with finding products that meet your needs. Additionally, our membership program is optional and is not a requirement to be seen by our company.