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Media & Publishing

Legacybox

100 reviews

4.5100 reviews
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About Legacybox

Data updated
Website
legacybox.com
Category
Media & Publishing
Location
United States · Chattanooga
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
82% (9/11)
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Is Legacybox legit?

Legacybox (legacybox.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.

What people say

M
Michael Carbonaro · 1 review · Experienced 2026-07-06 ·

Great service overall, needs higher quality scans

Whole process was well thought out with order, speed, tags, shipping. The hardest part was selecting the pictures from the albums. Only improvement would be the quality/ resolution of the scans. The scan’s resolution should be higher.

Reply from Legacybox2026-07-13

Thank you so much for your thoughtful feedback! We’re thrilled to hear you found the process well organized and appreciated the ordering, tagging, shipping, and turnaround time. We know choosing which memories to send can often be the hardest part! We also appreciate your comments about the scan resolution. Feedback like yours is valuable as we continue evaluating ways to improve our services. Thank you for sharing your experience and for trusting us with your memories.

S
S Chalke · 3 reviews · Experienced 2026-07-09 ·

Outstanding Service

We chose Legacy Box over other digital services based on a recommendation from family. We were not disappointed! The process was very easy to follow. Communication was good as far as time frames and when you would receive your digitalized photos. I ordered thumb drives and CDs and the CDs never came. I was also told that my memories were available on the cloud to review, but they were never pushed through. I contacted customer service and although I got an AI generated response, I was referred to a human agent and within 24 hours my issues were addressed and resolved! I was more than impressed and the fact that there was a delay in my cloud memories, I was offered additional time before my monthly paid subscription plan went into effect! They made it right, and that’s the kind of quality and service that I would clearly recommend to other people! The quality of their digitalization is also excellent! Highly recommend!

Reply from Legacybox2026-07-10

Thank you so much for your thoughtful review! We're honored that your family recommended us and even more thrilled to hear we lived up to your expectations. It's wonderful to know the process was easy to follow, our communication kept you informed, and you were happy with the quality of your digitized memories. While we're sorry there were initial issues with your CDs and cloud access, we're glad our support team was able to resolve everything quickly and extend your cloud trial to make things right. Providing great service means standing behind our work, and we're so happy we were able to turn your experience into a positive one. Thank you for your recommendation and for trusting us with your irreplaceable memories!

K
Kerri Kooser · 1 review · Experienced 2026-06-26 ·

They made it so easy to organize and…

They made it so easy to organize and label my videos and were super fast digitizing and getting my originals and DVD's back to me. All around awesome experience

Reply from Legacybox2026-07-08

Thank you so much for your wonderful feedback! We’re thrilled to hear the process of organizing and labeling your videos was easy and that you were happy with the fast turnaround. It’s great to know your originals and DVDs made it back to you quickly, and we’re so glad you had an all-around awesome experience. Thank you for trusting us with your memories!

C
CHANA J · 3 reviews · Experienced 2026-07-02 ·

Quick and easy and movies came back…

Quick and easy and movies came back quickly

Reply from Legacybox2026-07-07

Thank you so much for your feedback! We’re glad to hear the process was quick and easy, and that your movies were returned to you so promptly. We truly appreciate your trust in us and are honored to have helped preserve your memories!

D
Dawn D · 1 review · Experienced 2026-07-01 ·

Placed two orders and everything was…

Placed two orders and everything was perfect. Prompt service and communication. Fast results and returned safely. Very satisfied with Legacy!! Will definitely be sending in order #3.

Reply from Legacybox2026-07-06

Thank you so much for your wonderful feedback! We’re thrilled to hear both of your orders went perfectly and that you were happy with our communication, turnaround time, and the safe return of your originals. Knowing you’re already planning a third order is the highest compliment we could receive. We truly appreciate your continued trust in us and look forward to helping preserve even more of your memories!

b
bob · 2 reviews · Experienced 2026-06-29 ·

The overall experience was outstanding

The overall experience was outstanding. Very easy straightforward shipping of my pictures. They scan them and sent back the digital copies. Definitely would recommend.

Reply from Legacybox2026-07-06

Thank you so much for your wonderful feedback! We’re thrilled to hear you had an outstanding experience and found the entire process easy and straightforward. It’s great to know your photos were safely digitized and returned to you without hassle. We truly appreciate your recommendation and your trust in us to help preserve your memories!

s
sue markiewicz · 1 review · Experienced 2026-07-02 ·

Bate and switch pricing

Bate and switch pricing. I paid for an E-Legacybox voucher that was all inclusive (40 tapes, digital download). Then they send you the voucher and you have to go back through and order again and use the voucher as a "discount code". When I did that, they wanted to charge me another $75 for a Thumbdrive, digital download, or CD. I was unable to order. I went back and forth through email asking why and they just cancelled my order. Horrible customer service. There is no way to chat with an actual person to try to resolve an issue. Would give 0 if I could.

Reply from Legacybox2026-07-06

I sincerely apologize for the confusion with your E-deal voucher. It should have covered the Digital Download in your shopping cart, but not the other storage options like thumb drive and disc set. It sounds like your code needed to be adjusted for the current pricing of our kits. Our Customer Experience Team can help with this, and I am sorry this wasn't clear in your previous conversation. Please reply to that same email, and we'll be happy to help you find the kit and promotion that works for you.

F
FC · 2 reviews · Experienced 2026-07-02 ·

Quicker than expected processing and…

Quicker than expected processing and delivery. Quality materials. Great communication!!

Reply from Legacybox2026-07-06

Thank you so much for your kind feedback! We’re thrilled to hear the turnaround time exceeded your expectations and that you were happy with the quality of our materials and communication throughout the process. We truly appreciate your support and your trust in us to help preserve your memories!

F
Fariba Ghodsian · 2 reviews · Experienced 2026-06-15 ·

Haven’t had time to look at all the…

Haven’t had time to look at all the videos yet but looks nice so far! I think you couldn’t do one. Thanks for keeping our memories alive!

Reply from Legacybox2026-07-02

Thank you so much for your feedback! We’re so glad to hear everything you've had a chance to watch so far looks great. We hope you enjoy revisiting the rest of your memories as you continue watching. Thank you for trusting us to help preserve these special moments. If you have any questions about the item that couldn't be processed, please don't hesitate to reach out to our support team—we'd be happy to review your order with you.

G
Gaeton Galante · 2 reviews · Experienced 2026-06-30 ·

Everybody that I talked to is extremely…

Everybody that I talked to is extremely courteous gave me good information and the turnaround time from the time I made the order to get the box filled it. Send it back and have my order completed was much better didn’t expected. I’ve already looked at a lot of the video online and even though it’s old video, it looks good. You can’t improve the video that’s already poor quality, but I’m very pleased the way everything was done and handled. I think I got my moneys worth. I will, however, noticed that after I put my order in, they came out with a special for Father’s Day, which was about $50 less for the package of 40 movie wheels and the DVD order I paid $79 and it went down for the Father’s Day special to $39 I believe. That was only about a week after I made my order so I’m kind of disappointed that they didn’t tell me about this and and extend that discount to me. Other than that, I’m extremely pleased with everything that was done and I would highly recommend you guys.

Reply from Legacybox2026-07-01

Thank you so much for your thoughtful feedback! We’re thrilled to hear our team provided courteous, helpful service and that the turnaround time exceeded your expectations. It’s also wonderful to know you’ve already been enjoying your videos online and that you were pleased with the quality of the transfers. We truly appreciate your understanding that we preserve your media as it exists, and we're glad you felt the results were worth the investment. We also appreciate your comments regarding the Father's Day promotion. We understand how disappointing it can be to see a sale begin shortly after placing an order. If your order was placed within 10 days of the promotion, please reach out to our support team with your order number. We offer a 10-day price match window and would be happy to review your order to see if the promotion can be applied. Thank you for your recommendation and for trusting us with your memories. We're honored to have helped preserve them!

D
Debra R Beck · 2 reviews · Experienced 2026-06-19 ·

They did a good job and a quick…

They did a good job and a quick turnaround on getting it finished but still waiting on email.

Reply from Legacybox2026-06-30

Thank you for your feedback! We’re glad to hear you were happy with the quality of your order and the quick turnaround time. We’re sorry to hear you’re still waiting on your email. If you haven’t received everything you were expecting, please reach out to our support team with your order number so we can look into it and make sure you have everything you need. Thank you for trusting us with your memories!

T
Thomas Tobin · 1 review · Experienced 2026-06-15 ·

Don’t wait, Do it now, it is really easy!

Legacy Box made my effort to digitize my tapes a real breeze. It was very easy to send my tapes in and in no time I had the results and the tapes back. Very seamless operation and totally professional result!!

Reply from Legacybox2026-07-01

Thank you so much for your wonderful feedback! We’re thrilled to hear the entire process was easy and seamless, from sending in your tapes to receiving your completed order. It’s great to know you were pleased with both the turnaround time and the quality of the final results. We truly appreciate your trust in us and are honored to have helped preserve your memories!

L
Laura B · 2 reviews · Experienced 2026-06-26 ·

Very Happy Customer

This was such an easy experience to have my VHS tapes transferred. I was apprehensive about shipping them off because of the worry of losing them. I was always kept Informed of the status of my tapes from when were received by Legacy box until the day they were being shipped back to me. By the time I placed my order and received my confirmation that they had all been transferred was very quick. I would definitely recommend the service to family and friends.

Reply from Legacybox2026-07-01

Thank you so much for your thoughtful feedback! We’re thrilled to hear the process was easy and that our updates helped give you peace of mind while your VHS tapes were in our care. We understand how important those memories are, and keeping you informed every step of the way is something we take seriously. It’s wonderful to know you were pleased with the turnaround time, and we truly appreciate your recommendation. Thank you for trusting us with your memories!

m
mona · 3 reviews · Experienced 2026-05-12 ·

This company is the one I would trust…

This company is the one I would trust with my memories! They are so helpful, customer service is excellent and they are always willing to make an effort to make sure you are happy! They took me back 40 years to my childhood and I could once again hear my dad’s voice! Thank you Legacy Bix!

Reply from Legacybox2026-06-30

Thank you so much for your heartfelt feedback! We’re truly honored that you trusted us with your memories and that our team was able to provide the support and service you deserved. Being able to help you hear your dad’s voice again after 40 years is incredibly meaningful to us. Moments like these are exactly why we do what we do. Thank you for your kind words, your trust, and for allowing us to help preserve such priceless memories.

c
customermike scott · 5 reviews · Experienced 2026-06-29 ·

The entire process was user-friendly &…

The entire process was user-friendly & very well organized from order to delivery. Communication back & forth has always been prompt, courteous & helpful.

Reply from Legacybox2026-06-30

Thank you so much for your wonderful feedback! We’re thrilled to hear you found the entire process user-friendly and well organized from start to finish. It’s especially rewarding to know our team’s communication was prompt, courteous, and helpful throughout your experience. Thank you for trusting us with your memories—we truly appreciate your support!

J
John Polidoro · 1 review · Experienced 2026-06-29 ·

Your care with our memories

Your care with our memories. And prompt and professional service. Plus the ease of all the transitions.

Reply from Legacybox2026-06-30

Thank you so much for your wonderful feedback! We’re honored that you trusted us with your memories and are so glad our care, prompt service, and professionalism stood out throughout the process. It’s also great to hear you found everything easy from start to finish. We truly appreciate your support and the opportunity to help preserve your memories!

J
Janelle · 1 review · Experienced 2026-05-20 ·

Worth the money!

After doing a lot of research on how to digitize myself, and which company to trust with all of our home videos, I'm very happy I chose Legacybox. Their instructions are straightforward, customer care is excellent (I reached out to them twice during the process, and was very impressed with the fast responses), and end products are stellar. I sent in 43 items, and in a few weeks our videos were online and available to view and share. I have already recommended this service to everyone that will listen, and pulled up my account on my phone to show how wonderful the product is.

Reply from Legacybox2026-06-30

Thank you so much for your thoughtful review! We’re honored that, after doing your research, you chose to trust us with such an important collection of home videos. It’s wonderful to hear that our instructions, customer care, and communication made the process a positive experience for you, and that you were pleased with the quality of the final product. Knowing you were able to preserve 43 precious memories and are already sharing them with family, friends, and even recommending us to others means the world to our team. Thank you for your trust, your recommendation, and for allowing us to help preserve your family's memories!

J
Julie · 2 reviews · Experienced 2026-06-25 ·

Professional

Professional, timely, easy ! Highly recommend

Reply from Legacybox2026-06-30

Thank you so much for your kind feedback! We’re thrilled to hear you found the process professional, timely, and easy. We truly appreciate your recommendation and your trust in us to help preserve your memories!

R
Roark Walter · 5 reviews · Experienced 2026-06-28 ·

Super fast shipping

Super fast shipping, quality service at a fair price.

Reply from Legacybox2026-06-30

Thank you so much for your kind feedback! We’re thrilled to hear you were happy with the fast turnaround, the quality of the service, and the value we provide. We truly appreciate your support and your trust in us to help preserve your memories!

L
Lisa Adams · 4 reviews · Experienced 2026-06-23 ·

Mom’s 90th birthday

This was great! I purchased 2 boxes back in 2014! Finally got my s*^t together and got my photos together. Had to pay a little bit more because it’s been so long that I order them. Perfect timing for my moms 90th birthday 🎉

Reply from Legacybox2026-06-30

Thank you so much for sharing your story! We’re so glad you were finally able to get everything together and send your memories in—it’s never too late to preserve them! We’re especially happy the timing worked out so perfectly for your mom’s 90th birthday. We hope the digitized photos help make the celebration even more special. Thank you for trusting us with your memories!