Lemon Squad (lemonsquad.com) has a 3.2 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 33% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
This has been a terrible company to work with. They took forever to schedule my inspection. The car got sold to someone else. Now I am trying to get the inspection moved to another car since no refund policy. When you call you can’t get a human only AI bot. When they finally transfer to a human with a promised wait time of one minute, you stay on hold until they hang up on you. I have been calling since they opened at 8 am cst. Almost three hours of not getting anyone to answer, holding for ridiculous amounts of time and getting hung up on. Customer service is awful. I wish I would have found an independent mobile mechanic in my area. Which is what they are likely doing anyway. This is purely self service. No humans work here.
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Tim Pattison · 3 reviews · Experienced 2025-12-01 ·
★★★★★
DO NOT USE THIS SERVICE!!!
DO NOT USE THIS SERVICE. We hired Lemon Squad to inspect a vehicle at a used car dealership before purchase. The inspector photographed the roof but completely omitted severe, pre-existing hail damage from the official report. Relying on their report, our client bought the vehicle and is now facing a $5,000 repair bill for the missed damage. Lemon Squad refuses to take responsibility, offers zero support, and does not stand behind their inspections. Avoid them at all costs.
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Mary Porto · 2 reviews · Experienced 2026-03-30 ·
★★★★★
They missed reporting a cracked window
They missed reporting a cracked window. After paying for and receiving an inspection through LemonSquad we viewed the vehicle in person and there was a giant crack down one of the windows that was never reported. We looked back at photos from the inspector and the crack was there, during the inspection. We followed up to inquire why it was never reported and they claimed their report was accurate and did nothing more. This alone is enough to never give them our business again, but beyond that, the entire process was overly impersonal. They were difficult to get a hold of, you can't speak to a human unless a report is already opened, no questions, no explanation, no follow-up. We have worked with a number of other inspectors and they were the worst, by a long shot. We don't recommend using LemonSquad.
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Sean · 2 reviews · Verified · Experienced 2026-04-27 ·
★★★★★
Quick and smooth, but missed a lot
The process was quick and smooth, but the inspector missed a lot of things that should have been caught. The tires were rated as "No issues", but there was a divot in the sidewall of one of the rear tires that required replacement. Also, the test drive noted the suspension as good, but the shocks are completely shot, requiring $2k worth of work. The truck bounces like crazy, there's no way a test drive didn't show that.
I thought the mechanic who reviewed my vehicle for me, did a very thorough job of looking at the car for me. He gave an honest review and definitely helped me decide on whether to buy the car or not! I certainly appreciated all of the photos he took to give me a better idea on the condition of the car. Much appreciation goes out to him for his inspection
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Luis · 1 review · Verified · Experienced 2026-04-06 ·
★★★★★
Fairly good at inspecting out of town vehicles
They are good and relatively quick to schedule appointments to check vehicles for sale that are out of town and inconvenient for me. The report is fairly comprehensive and they take lots of pictures. The reasons I did not give 5 stars is 1) I sent questions about the report. They said they will respond but never did. 2) Some pictures are kinda fuzzy or out of focus. Such as showing the motor oil on the dipstick. It's so out of focus I can't see where the oil line is or even the color of the oil. The tech should check his picture and retake if it's not good.
Even with those problems, the report is enough to help me make buy or not decisions.
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Mark · 3 reviews · Verified · Experienced 2026-04-13 ·
★★★★★
Great if your inspection site is near a big city.
I requested an inspection at a small town dealership. The inspection was completed & I was happy with the inspectors work. The only item that was a potential problem was the time it took to get an inspector to the small town dealership. I requested an inspection on a Thursday. Most inspections are said to be done within 24 hours or so. Since mine was not in a large city area, it wasn't completed until the following Monday. Some dealers may not hold a car that long for an inspection. Just my 2 cents. I would use Lemon Squad again though.
