Let's Roam

Hi, Thank you for sharing your experience. We are very sorry to hear that your grandson's birthday celebration did not go as planned and understand how disappointing and frustrating that must have been, especially after traveling to Cornwall and having previously enjoyed one of our hunts. Based on your review, it appears there may have been an issue with the voucher redemption status in the app. While our team attempted to assist through chat and email, we clearly fell short of providing the timely resolution you needed on the day of your event, and we sincerely apologize for that experience. We would like the opportunity to investigate your voucher and account further to determine what occurred and see what options may be available to help make this right. Please reach out to us directly at [email protected] with the email address associated with your purchase and reference your Trustpilot review so our team can locate your case quickly. We appreciate your feedback, as it helps us identify areas where we need to improve both our platform and customer support processes. We hope to have the chance to restore your confidence in Let's Roam. Best, Let's Roam Support

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. Our scavenger hunts are designed to highlight a mix of local landmarks, points of interest, and businesses that help participants explore an area in a unique way. We understand that attraction hours and accessibility can vary, and we're sorry if some locations were unavailable during your visit. Regarding the timer, the hunt can typically be resumed after pausing, so we'd like to learn more about what happened in your case. We also apologize if your interaction with support left you feeling unheard. While we use automated tools to assist with common questions, our team is always available to review concerns and provide personalized assistance when needed. We'd appreciate the opportunity to investigate this further and see how we can help. Please contact us at [email protected] with your booking details so our team can take a closer look. Thank you for your feedback—it helps us continue improving the experience for future customers.

Thank you for taking the time to share your experience. We're sorry to hear that the hunt did not meet your expectations. Accuracy is important to us, and we appreciate you bringing the fountain description to our attention. We regularly review and update our hunts, and feedback like yours helps us identify content that may need correction or additional review. We're also sorry that the entrance fee requirement came as a surprise. We understand how frustrating it can be to encounter unexpected costs during an activity, and we'll review whether that information can be communicated more clearly within the hunt experience. We recognize your frustration with the support interaction as well. While customer feedback is valuable in helping us maintain and improve our content, we understand that you purchased the experience expecting it to be ready to enjoy, not to identify issues on our behalf. Our goal is to create engaging, self-guided adventures that help travelers explore destinations in a unique way, and we're disappointed that we fell short in your case. Thank you for your candid feedback, and we will use it to improve both our content and customer experience moving forward.

Thank you for your review! We're so glad to hear that your family had fun together and that the experience was enjoyable for all ages. Creating activities that bring families together is exactly what we aim for. We appreciate your support and hope to see you on another adventure soon! 😊

Hi, We're very sorry to hear that your experience was so frustrating. The app should load smoothly and provide accurate, location-specific content, so we understand how disappointing it must have been when that wasn't the case. Regarding the timer, our hunts are designed to be completed at your own pace, and most experiences can be resumed if interrupted. It sounds like something may not have worked as intended during your adventure. We'd appreciate the opportunity to investigate what happened and make things right. Please reach out to us at [email protected] with the email address associated with your booking and any details about the hunt you purchased. Our team will be happy to review the issue and assist further. Thank you for sharing your feedback—it helps us improve the experience for future adventurers. Best, Lets Roam Support

We’re very sorry to hear about your experience in Southwold and understand how frustrating this must have been, especially on a busy bank holiday. Connectivity issues can unfortunately impact app-based activities, and we appreciate you taking the time to share these details. We certainly never want guests to feel disappointed or unable to enjoy their adventure. Your feedback regarding clearer warnings for areas with known signal challenges has been shared with our team for review. If you would be open to it, please reach out to us at [email protected] so our team can take another look at your experience and provide further assistance. We truly appreciate your feedback and are sorry we did not meet your expectations on this occasion.

Thank you for the thoughtful review! We’re so glad you and your teenager had a fun experience together. We also appreciate you pointing out the mobile signal and answer validation issues. In some locations, connectivity can definitely affect photo uploads, and we understand how frustrating that can be. Your feedback helps us continue improving the experience, and we’re happy to hear the answers corrected themselves shortly after. Thanks again for joining the adventure with us!

Thanks for joining the hunt! We’re glad you enjoyed exploring the area and getting out for a good walk. Hope you discovered some fun spots along the way, and we’d love to have you back for another adventure soon!

Thanks for sharing your feedback. We’re glad you still had a great experience overall, though we’re sorry the app didn’t work as smoothly as it should have during your adventure. We’re always working on improvements, and feedback like this helps us make the experience better for future hunts. We appreciate you giving us a try!

Hi, We’re sorry to hear you had a frustrating experience. That’s definitely not the impression we want anyone to have when using our platform. We’d appreciate the chance to learn more about what went wrong and help make things right. Please reach out to us at [email protected] with more details about the issues you encountered, and our team will be happy to assist you. Sincerely, The Let’s Roam Team

Hi avatuss, Thank you so much for sharing this wonderful feedback! We’re thrilled to hear you had such a great road trip adventure and that the experience exceeded your expectations. It means a lot to know you would highly recommend the app to others looking for a fun way to explore on the road. We truly appreciate your support and hope to be part of your next adventure soon! Sincerely, Let’s Roam Team

Hi, Thank you for your kind review! We’re so happy to hear you loved the family adventures and had a great time together. Creating fun experiences that bring families closer is exactly what we aim for, and we truly appreciate you sharing your feedback. We hope to join you on another adventure again soon! Sincerely, Let’s Roam Team

Hi, We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. What you’ve described regarding prepaid tickets, starting the activity, and adding a friend is not the experience we intend to deliver. If you were prompted to purchase an additional ticket or were unable to access your original purchase, that should not have happened, and we’d like to investigate this right away. We also understand your frustration with the app performance and stability. Crashes, lag, and difficulty using core features like social play are not acceptable and are being actively worked on by our team. We take concerns about billing, access, and app reliability very seriously. Please reach out to [email protected] with your order details so we can review what happened and work toward a resolution, including any duplicate charges if applicable. Sincerely, Let’s Roam Team

Hi there, We’re really sorry to hear about your experience—that’s understandably frustrating, especially when you were looking forward to using this while traveling. Being charged twice is definitely not the experience we want for our customers, and we’re concerned to hear you were told a refund wasn’t possible. That doesn’t sound right, and we’d really like to take another look at this for you. Please reach out to us at [email protected] with your booking details and any screenshots or references of the duplicate charges. We’ll escalate this with our team right away and do everything we can to make it right. We truly appreciate you giving us a try, and we hope we can turn this around for you. Best, Let’s Roam Team

Hi there, We’re really sorry this happened, especially since you only had a limited time in Akureyri to enjoy the hunt. That’s incredibly frustrating, and we completely understand why this left such a negative impression. What you experienced sounds like an account mismatch issue, where signing in with a different method (phone vs. email) can accidentally create a second account. When that happens, the voucher can appear as already used even though it’s tied to the original login. That’s absolutely not the experience we want for our customers. We also want to clarify that support is available outside of U.S. hours, but we recognize that not being able to reach someone immediately in that moment made things much worse, and that’s on us to improve. For real time support, you can also use the live chat available on our website. We’d really like to make this right for you. It’s not our intention to leave anyone without help, and your emails should not have gone unanswered. Please reach out to us at [email protected] with the details of your booking, or resend your original message, and we’ll prioritize your case right away. We can help recover your original account and ensure your ticket is usable. Again, we’re very sorry for the inconvenience and disappointment caused here. We truly appreciate you bringing this to our attention, and we’d value the chance to resolve it for you.

Hi, thank you for sharing your feedback. We’re sorry to hear this experience didn’t meet your expectations. Our scavenger hunts are designed as self-guided, app-based activities meant to encourage exploration, light challenges, and photo-based tasks you can complete at your own pace. They are different from a guided tour, so we’re sorry if that wasn’t clear before you started. We also understand your concern about the local relevance of some tasks. The experience is designed to work across many locations, but we hear your feedback that it felt generic in this case and not well aligned with the town you visited. That’s not the experience we want for our customers, and we will share this with our content team for review. If you’d like to discuss your experience further, feel free to reach out to us at [email protected]. We appreciate you taking the time to share your thoughts, it helps us improve.

Thanks so much for your kind review! We’re thrilled to hear you had such a fun and quirky date night experience. It means a lot to us that you enjoyed it so much, 10/10 is amazing! We hope to see you on another adventure soon.

Thanks so much for the great review! We’re really happy to hear you had a super fun and exciting date night. It sounds like you had a great time being silly on your late night scavenger hunt, and that’s exactly the kind of experience we love to create. Hope to see you on another adventure soon!

Thanks so much for your review! We’re really happy to hear you had fun and felt closer to your team during the experience. That’s exactly the kind of connection we hope to create. We appreciate you joining us and hope to see you on another adventure soon!

Hi there, Thank you so much for your kind review. We’re really glad to hear you had a nice experience. We appreciate you taking the time to share your feedback and hope to see you on another adventure soon with the Let's Roam. Best regards, The Let’s Roam Team