Let's Roam

We had a fun time!

Very disappointed

I was very happy to see that Lets Roam had a good rating on Trustpilot. My experience has been quite the opposite. I have been overcharged three times the number of packages I purchased. I used their chat feature, which was so unhelpful that I captured screenshots of the entire exchange which lasted almost an hour. When I was able to reach a human, by phone, customer service assured me that refunds would be processed between seven and 10 business days and that was over 40 days ago. Consider considering that my legitimate purchases were gifts, and activation will start when each recipient starts their first ScavengerHunt, I still have no assurance that they have actually received a gift, and that it’s not a scam. Very disappointed.

St Liz staff explores charms of Oakland.

Fabulous afternoon exploring the downtown Oakland charms with the faculty and staff of St. Elizabeth Elementary School!

A trap! photo on the site

The photo on the site, Claiming to be a village in Worcesters is in fact a totally different village in the Cotswolds!!! The village of Claines can be walked around on 10 mins! A complete con!!!!

AVOID.AVOID.AVOID at all costs...save yourself time and money

Avoid this company at all costs because what you'll get is money taken for tickets never purchased and endless emails to customer service that yields ZERO results. Scammer! Scammers! Scammers!I would leave a zero rating if that were an option. I had three friends visiting Scotland and decided a scavenger hunt may be a nice way for them to experience some of the sites offered. I found Let's Roam scavenger hunt and purchased 3 tickets for £28.83. Immediate regret when as I put the payment through the screen flashed and I was suddenly thanked for purchasing more tickets. How many? I couldn't tell you! Immediately my bank account debited for £56.31 plus the £28.83 for the three tickets. Immediate panic and knew something not right with this company. Came onto trustpilot reviews and had a read through other peoples experiences and immediately the penny dropped. Definite Scam! Reviews advising money taken, scavenger hunt details inaccurate and sketchy (apparently company owed by two teenagers in the USA) probably why the details for a scavenger hunt in the UK a bit dodgy. Within minutes of making the purchase and realising it was a scam, I immediately got in contact with Let's Roam advising them that I was unhappy, money taken, no receipt for my "extra" purchases and bad reviews which for me means AVOID. I let them know that I wanted my full refund of £85.14 as I wanted to put this bad experience behind me immediately and wanted no association with this company at all. Polite emails back about how my tickets could be passed on as gifts and I had 2 years in which to use them. Five emails later of me insisting I wanted my full refund to be told they would send my request across to their billing department who would assess the validity of my claim for a refund before they make the decision about whether or not to refund me and this process would take 5-10 working days. Two days later emails advising my case was now dealt with and being closed as resolved. I emailed again advising that this was not the case, I was still unhappy and £85.14 out of pocket. Told just their standard automated procedure to call back in 10 days if nothing done. What gets me is I'm still waiting for my full refund more than 15 days after purchase, reported to my banks fraud department but it seems these scammers are sneaky drawing out communication until you finally give up. These companies should not exist they are a slap in the face of hard- earning customers, treating your money like their own. Please be WARNED: AVOID, AVOID,AVOID... save yourself the time and money. SHAME on you Let's Roam... you're bad business for the man in the street!!!

Exciting travel around Disney Springs…

Exciting travel around Disney Springs while also learning a little bit about different parts of the world.

We had a lot of fun doing this

We had a lot of fun doing this. Ended up a good part of Anaheim to grab lunch later.

Good time

Good time, not a ton of info about ghosts though

Avoid!

We did the "Peterborough: Cathedrals, Clocks and Cobblestones" Hunt at the beginning of December. Our experience revealed inaccurate information prior to booking (it said total distance 0.88 miles whereas you needed transport between several points on this hunt) and clues/questions were not up to date, as well as other questions asking such vague things as "take a photo of your favourite exhibit in the museum" and even though by then we were feeling let down we completed those two questions only to be docked points for an incorrect answer (their fault for not updating) and taking too long in the museum (no one said it was a speed test). Then upon completion when I complained to customer services and asked for a refund, I was led to believe one was forthcoming only, at the end of 4 weeks, to be denied it "as it is against company policy". A further discovery: this company is US-based. I would avoid!

Confusing & Hugely Underwhelming Experience

Signed up to do the scavenger hunt in Salisbury and was persuaded to pay the supplement for the "couples challenge". We have paid for several other scavenger hunts via different providers which have enabled us to see new cities and learn a little about them; this one did nothing of the sort as the instructions in the app were completely baffling and seemed aimed at teenagers since it appeared to consist mainly of taking selfies at every location. Given neither of us were craving banal social media content we quickly gave up to save wasting any more of a rare day together without children. I raised a grievance with Let's Roam about the experience and following some to and fro a refund request was submitted. After six weeks of chasing for an update they said "...the request has been declined. Because each Let’s Roam scavenger hunt experience is unique for every customer, we’re unable to process refunds once the order has been completed." So not only did I waste my money but then was kept wondering a few days shy of two months only to be told what must / should have been known at the outset which is once they take your money, regardless of how poor the experience is you are not getting a penny back. The Customer Service staff were pleasant in correspondence and tried to offer more tickets as a goodwill gesture but I declined these as I've no intention of wasting more time with Let's Roam and would encourage others to proceed with caution.

Awesome

Had a great time and learned some new things.

Let’s Roam

This was such a fun time learning and exploring. Love the different challenges! Can’t wait to try other hunts and challenges.

SCAM

SCAM. DO NOT BUY. This is one of the most embarrassingly bad “experiences” I’ve ever paid for. The advertising promises an escape-room–style ghost-hunting adventure in Banff. That is completely false. What you actually get is a lazy, low-effort app filled with nonsensical “trivia” that has NOTHING to do with Banff, its history, or the locations you’re standing in. One question literally asked what “entities roam these streets” and then had us unjumble the word GHOST. Another asked what people supposedly “smell” on a street—no clues, no signs, no information anywhere. Just random guessing. There are no puzzles. No story. No immersion. Instead, you’re encouraged to take selfies for points, which has absolutely nothing to do with ghost hunting or escape rooms. The app is also extremely glitchy and barely works. Customer service is just as bad. I was explicitly told I would receive a refund. After more than a month of repeated follow-ups, they suddenly refused to honor it. This is misleading, dishonest, and feels like an outright scam designed to take tourists’ money with minimal effort. Save your money and avoid this app at all costs.

Let's Roam looked promising, but...

Let's Roam looked promising, but didn't offer enough where I live. Months after cancelling my free trial membership, somehow it "accidentally" got restarted by them for over a year (granted, I should have caught on to this sooner; however, it's sent to an email address I don't use often). After lots of back and forth, the company could only offer up to six months' worth of a refund, even though it was their fault that they had restarted my inactive account months after they confirmed it was cancelled. Now, over a month after they said they would authorise the 50% refund, I am still waiting. The lack of communication and follow-through is shocking. Not to mention, the lack of a sufficient refund due to their own negligence. Very unhappy with my overall experience with this company. I have contacted the company through the support email numerous times. The latest reply is that the billing company is still reviewing this for some reason.

Disappointing Experience

I was so excited to do the scavenger hunt (in Kazimierz Dolny, Poland) for my birthday as it sounded so fun, but unfortunately it was such a let down. :( First of all, the app kept repeatedly crashing so it was almost impossible to use (a problem that others have reported as well). Second, I think the description is misleading. I thought there would be more history and information on the sites for us to read and learn about, but it just gave a very vague description of the site and then one quiz question where you just have to guess. I also thought we'd have specific missions to complete or things to find, but it's mostly just silly photo prompts, which are fun but get old when that's mostly it. Also, it's important to note that these scavenger hunts may have sites that you need to pay for, and this hunt ticket does not cover those costs, which we didn't know. Lastly, the ticket times out! We had no idea that there was a time limit, so we were taking our time, and after just two sites it told us we were out of time! It wouldn't even let us go back in to see the challenges we completed or what was left! Overall, it was super disappointing and a waste of money. Such a good concept but needs a lot of work on the app and more transparency/clarity on what people can expect.

Fantastic fun

The app did not work on my phone

The app did not work on my phone. It kept circling back to choose your package. I tried every option possible and still nothing. I kindly, asked for a refund as I no longer wanted to do it not had time to do. They did not grant my refund and here it is.. -$40 for nothing. I guess $40 (one-time) rather than an on-going/repeat customer or the spread of good word about this app. Rest assured, I am not going to be speaking highly of it and will definitely recommend NOT to get this trash app.

Would give zero stars if I could

Would give zero stars if I could. Shocking customer service and app experience. Purchased a single ticket and then tried to purchase an add on ticket for a friend. Site kept freezing and I received no confirmation of any further purchases. Checked my email multiple times. Then I got a message from my bank wanting to block my card due to numerous suspicious purchases. I checked my account and multiple purchases for different amounts had gone through (ie not even multiples of the same ticket). I tried to resolve immediately through the chat but it was so slow and by the time I got anywhere it was too late to do the challenge. We were on holiday so couldn't do it on another day. I then emailed customer service for a refund and got given the run around. There is no loss to the company as I've not used the tickets and there was clearly an issue with the site which I flagged immediately. I'm now considering legal action. Really says a lot about a company when they have the chance to do the right thing and dont.

Complete waste of money

Not at all what we had expected - hardly clues, just guesses at a multiple choice answer as the points where the clues were had no information attached. Kept having to take photos which were completely pointless. Also the app kept crashing so when it did we gave up. Total waste of money - DO NOT BOTHER. Have chased a refund and had no luck.

Belle Meade Historic Site and Winery

We found a scavenger hunt through Eventbrite that looked to be a lot of fun, and purchased the tickets with Let's Roam. The event was Belle Meade in Nashville TN. The trip started off a little rough, as the starting point address was actually someone's house, who didn't appreciate having people on his property. Once we found the actual start point, we started the app led hunt, only yo be approached by employees of the property. We were informed that the property is open to the public, but only if tickets are purchased at the visitors center. We explained that tickets were already purchased, and showed them to the staff, who then informed us that they do not honor or recognize tickets from outside vendors. So we ended up buying 2 additional tickets just to do the hunt. Upon reaching out to Let's Roam, the first email response was very professional, and offered us either another set of free tickets to another hunt, or a refund. When I chose refund, the next response was telling me that a refund couldn't be issued because we used Groupon, which is completely false. I had already clarified that we had gone through Eventbrite. I've seen a lot of positive reviews for Let's Roam, and had no reservations about doing one of their sponsored hunts, but at this point, it seems like they are just giving me the runaround. They keep saying it's an app lead adventure, which is true, but don't appear as if they want to acknowledge that they sponsored a hunt on property not 100% open to the public. Very disappointed with our first experience, and not sure if we will ever do another event sponsored by them. Finally got a response from the company, and there has been multiple emails back and forth about this, explaining the entire situation. The reps continued to make excuses, offered a month ago to refund the purchase, then stopped communicating. I've accepted the fact that I paid twice, and the latest response just confirms that I won't participate in another event by this company.