Friendly
Friendly, straight forward.
Reply from LifeSource Water Systems2026-07-28
Thank you Ben for taking the time to post your experience. We value your business and appreciate your feedback. Taste and feel the difference!!
About LifeSource Water Systems
Data updated- Website
- lifesourcewater.com
- Category
- Utilities
- Location
- United States · Pasadena
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (6/6)
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Is LifeSource Water Systems legit?
LifeSource Water Systems (lifesourcewater.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Utilities and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Excellent install team
The install team was early and went straight to work. They made it look like an easy job and were very professional.
Reply from LifeSource Water Systems2026-07-23
Thank you so much Glenn for taking the time to share your experience. We value your business and appreciate your feedback. Taste and feel the difference!!
My scalesolver
My scalesolver, the hard water filter on my system reached its end of life. LifeSource was great to work with again, we got everything scheduled and set up. The plumber/installer arrived promptly and got to work swapping out the big filter. The work was done very efficiently, in a short amount of time and everything was put back and looked untouched. The installer was very professional, polite and courteous throughout the entire process. This was just another example of what a great company LifeSource is. The total water system is great and have very good, drinking water from every tap is awesome and we don’t have the nasty white scale and heavy chlorine taste typical of Sacramento water.
Reply from LifeSource Water Systems2026-07-21
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your ScaleSolver replacement went smoothly and that our team provided the professional, courteous service you expect. It's great to know you're continuing to enjoy fresh, great-tasting water from every tap and the benefits of reduced scale throughout your home. We truly appreciate your trust in LifeSource Water and look forward to serving you for many years to come! Taste and feel the difference!!
Not a happy customer!
It was shipped before we were home. It was supposed to have been shipped on a certain day. No one returned calls regarding installations. I had to make numerous calls before I got ahold of the right person. He was not able to get installation scheduled. I hired our plumber to install it. We then had problems after the installation and I called and no one called me back. I still have not heard back. You can reach me at 720-371-3663. Needless to say, I will not be recommending your product or company. I’m very stressed and not happy.
Reply from LifeSource Water Systems2026-07-21
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. This is not the level of service we strive to provide. Patricia, we take every customer concern seriously, and because all of our calls are documented, we are currently reviewing your experience to better understand what occurred. Our team will be reaching out to you today to discuss the situation and work toward a resolution. Providing outstanding customer service is our top priority, and we appreciate the opportunity to make this right. Thank you for your patience, and we look forward to resolving this matter to your satisfaction. Thank you, Team LifeSource
Great System...
Did the job quickly and on time. Glad extra tax discount honored. Thank you for a great system!
Reply from LifeSource Water Systems2026-07-21
We can not thank you enough for taking the time to post your feedback. We are thrilled you are thrilled with your new system. Taste and feel the difference!!
Efficient appointment…
The appointment to replace the Scale Solver tank occurred at the time scheduled and the work was done quickly. I still miss having soft water, but since I live in a desert now I don't want to waste that much water. Having the chlorine removed from the water seems to be the main benefit.
Reply from LifeSource Water Systems2026-07-21
Thank you Katherine for sharing your experience. We value your business and appreciate your feedback. Taste and feel the difference!!
Everything went well from the purchase…
Everything went well from the purchase to the installation.
Reply from LifeSource Water Systems2026-07-21
Thank you for taking the time to post your feedback. We are thrilled everything went well from start to finish. Taste and feel the difference!!
Service and product
Reply from LifeSource Water Systems2026-07-21
Short and sweet. Thank you for your support. Taste and feel the difference!!
Replacement of tank
Communication and scheduling was good. Installer didn’t replace valves even though they were included with the tank. Replacement tanks are expensive!
Reply from LifeSource Water Systems2026-07-16
Thank you Larry for sharing your experience. Taste and feel the difference!!
Very quick and professional
Reply from LifeSource Water Systems2026-07-14
Short and sweet. Thank you Janet for the 5 stars and for taking the time to post. Taste and feel the difference!!
Andy (technician)
Andy (technician) was very impressive. Took the time to explain the process and answered my questions knowledgeably. He is an asset
Reply from LifeSource Water Systems2026-07-14
Your feedback is greatly appreciated Mark. Thank you for sharing your experience. Taste and feel the difference!!
Hassle-free unit for whole house soft…
Hassle-free unit for whole house soft water. Quick and easy replacement after 5 years. Thank you, LifeSource!
Reply from LifeSource Water Systems2026-07-14
Thank you for taking the time to post your feedback. We are thrilled that it was quick and easy. Taste and feel the difference!!
Technicians were prompt
Technicians were prompt, efficient, polite.
Reply from LifeSource Water Systems2026-07-14
Thank you Kurt for sharing your experience. We are thrill you our a LifeSource Water customer and glad you were satisfied with your service. Taste and feel the difference!!
I WANT TO LET YOU KNOW THAT DANIEL…
I WANT TO LET YOU KNOW THAT DANIEL JIMENEZ IS PROVADING THE BEST CUSTOMER SERVICE EVER,WE ARE VERY HAPPY WITH HIS SERVICE ALWAYS VERY KIND AND ON TIME. HE DESERVES TO BE RECOGNIZE THANK YOU SO MUCH DANIEL JIMENEZ FOR YOUR GREAT SERVICE.
Reply from LifeSource Water Systems2026-07-07
We cannot thank you enough for your wonderful review and kind words for Daniel. Thank you for recognizing his hard work. LifeSource Water takes pride in delivering excellent service and a smooth installation from start to finish so we are thrilled you had a great experience. Taste and feel the difference!!
Great water filter system
low maintenance water filter system. Great that it filters the entire house.
Reply from LifeSource Water Systems2026-07-08
Thank you Jeff for taking the time to post a review. We value your business. Taste and feel the difference
Benefits of Life Source water
The product is wonderful and makes such a difference in your water. It’s also a pleasure to work with the people employed by Life Source. They are knowledgeable and very professional. Thank You for your service.
Reply from LifeSource Water Systems2026-07-07
Thanks for making our day Kathleen with your kind words and awesome review. Thank you for supporting us and sharing your experience. Taste and feel the difference!!
It was time to replace my DeScaler
It was time to replace my DeScaler, and LifeSource came and did a quick job of it. The tech was efficient and friendly, and not a drop of water was spilled in my garage. I really appreciated that.
Reply from LifeSource Water Systems2026-07-07
Thank you Bob for choosing LifeSource Water and for sharing your experience. It's wonderful customers like you who keep us going. Taste and feel the difference!!
Zero if I could
Zero if I could! This water system does not do what it was said to do! I was sold a system by Seneca Schachter Factory Representative 911 E Colorado Blvd Suite 100 | Pasadena, CA 91106 T: (800) 334-5009 | D: (415) 374-5403 LifeSourceWater.com Told it would replace my water softener and be much healthier for my family including our dogs & fish. It is a lie and false advertising. DO NOT purchase this system!!! Called company today requesting a full refund and requesting the system be removed. They said they would have to come out and have scheduler call me back right away. Still no call 10 hours later. System was purchased 7/29/25 and has not been filtering anything from the water. I just had a tankless water heater installed a month ago and was told the water was so poor that I need to get a water softener so the water does not damage the new system. The lifesource water system does not do what it is advertised or salesperson said that it does. I will do whatever I need to do to get a full refund and not let this happen to any other innocent families.
Reply from LifeSource Water Systems2026-07-02
Thank you for taking the time to share your feedback. We are sorry to hear about your frustration and understand your concerns. We are currently reviewing your account details, including your system history, installation and the concerns you raised regarding your water quality and recent service experience. Once our review is complete, a member of our LifeSource Water team will contact you directly to discuss your concerns and the next steps. We appreciate your patience while we complete our review. Thanks
Tech changed out conditioner quickly…
Tech changed out conditioner quickly and efficiently. Company is maintaining their personnel, which shows stability, which is important in these times.
Reply from LifeSource Water Systems2026-06-30
Thank you for your feedback and the 5 stars Bill. Thank you for recognizing the teams hard work. We are thrilled you had a great experience. Taste and feel the difference!!
Exceptional service!
The Life Source service technician was both prompt and courteous and demonstrated exceptional knowledge and care surrounding the installation of my Scale Solver filter. Very pleased with the outcome of Melwin’s visit to work on my system…thank you Melwin!
Reply from LifeSource Water Systems2026-06-25
Thank you for making our day. We are thriled that you received exceptional service. We take pride in providing excellent customer service so thanks for the 5 stars. Taste and feel the difference!!