LifeStance Health

From the moment I checked in

From the moment I checked in, the receptionist always has a warm friendly attitude and smile. The reception area is always clean and inviting. Stephanie Topol is always professional warm and easy to talk with. I always leave feeling so much better than before I came. I highly recommend your company and staff.

I really like my provider

I really like my provider. He’s knowledgeable and kind.

Tina was very helpful

Tina was very helpful in what I was feeling and had to say.

I mostly appreciate that Leah…

I mostly appreciate that Leah Stallworth listened to me and that I was able to discuss my concerns. Ms. Stallworth helped me by explaining my issues.

Be aware and keep on their billing office

I am writing to express my serious concerns regarding LifeStance Health's billing practices. At the time I became a patient, I provided my primary insurance information over the phone, and my secondary insurance details were entered into the patient portal. For several months, I received statements reflecting either a zero balance or modest copay amounts ranging from approximately $35 to $60, which gave me no indication that there were any issues with my billing. It has since come to my attention that my secondary insurance repeatedly denied claims due to the absence of billing through my primary insurance. This pattern should have alerted the billing department to the existence of an additional insurance carrier. I also made efforts to clarify my coverage by speaking with the office on two occasions, including a conversation with an individual named Hunter, during which I reiterated that I had both primary and secondary insurance coverage. Despite these communications, there was no timely follow-up from the office to address or resolve the issue. Nearly a year later, I was unexpectedly presented with a bill exceeding $7,000. Many healthcare providers utilize electronic verification systems or proactively contact patients when claims are denied due to incomplete insurance information. Unfortunately, neither of these standard practices appears to have been followed in my case. This situation could have been avoided through more effective communication and appropriate follow-up procedures. Receiving statements indicating minimal or no balance for an extended period, only to later receive a substantial bill, is deeply concerning. Patients should not be placed in a position where they must bear the consequences of administrative oversights and insufficient communication.

My psychiatric nurse practitioner saved…and created more opportunities for me to live

My psychiatric nurse practitioner saved the day, he took a chance on me and changed my life, I can’t express my gratitude enough. The world needs More Brians. Thank you, Eric Taylor

Pat Broughton is a wonderful NP

Pat Broughton is a wonderful NP. It helps that she can relate to the pressure that I am under caring for my husband of 43 years, with dementia. She's is comforting and very helpful. She's definitely at the top of your list of employees.

Afraid to do therapy

I have been so afraid to do therapy. Everyone from the first call have been so kind and make things easy for me 🙏🏼 thank you

Kim House is excellent

Love Lifestance Health

Love your system. Location is warm and comfortable. I like that I could read about the therapists in order to choose the best for me. Sarah Van Sullen is a perfect choice for me. I will continue to see her for all of my life concerns and needs. Will definitely refer others to LifeStance Health.

My counselor is kind and compassionate

My counselor is kind and compassionate. She listens with intent and her suggestions have kept me grounded as I deal with chronic pain, and all life's trials in the midst of it.

Very professional from first contact…

Very professional from first contact through weekly sessions with the therapist.

Encouraging!

Great

Definitely helped me through my issues. Would recommend for anyone who’s struggling.

Ease of communication

Ease of communication The doctor is responsive to my needs has helped me not only with medication but also with time, planning and organizing and communicating with others

Excellent provider

I really like my new provider and how comfortable she made me in our first appointment. She really got to the root areas of my issues and we made simple plans/ strategies to start with small wins. I felt at ease talking about painful issues and very much listened to. My provider has already demonstrated extensive knowledge and given me hope.

Wonderful atmosphere and amazing…

Wonderful atmosphere and amazing providers, I enjoyed my visits everytime.

Great place.

Raji George is amazing!

Professional

Professional, listened to my issues Honest objective conversation applying to my needs

Horrible

I had one visit that was fine. The next week I received the prompt to sign in which I did. And I waited and waited and waited. She never came to the appointment. I tried calling but it was now after hours on the day before a holiday weekend. I reached out to my clinician thru the website. Never got a response. Monday I spoke to a couple people in the billing office. They both were empathetic to my situation so I sure was surprised when I was charged $150 for a missed appointment! OMG I was so angry!! I have called every day to get it resolved. One person said it would take 3-5 days and another said it would take 10 days. Today I called and was told the clinician said she was there and waited for 20 minutes so I am required to pay. Ha! I made it clear I am not paying. She said she would escalate it and would call me back. This past Saturday I met with a different clinician but to get to her I needed to pay. I payed $1.00 and canceled all appointments. I would never see anyone associated with this company! Very shady dealings!!