Lift Foils (liftfoils.com) has a 4.0 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Horrible customer service extremely expensive product not very well made and the company does not back it.
After many attempts to correct a problem with the foil finally got in address to send the parts to and the address that they sent me was incorrect motor was sent back poor customer service....cost me over 400 to ship will never recommend your products again.
Reply from Lift Foils2026-07-15
We're sorry for the trouble this caused, especially with an incorrect address adding extra cost and delay to an already frustrating situation. This isn't the level of service we want to provide. Our team will be reaching out directly to look into what happened and work through this with you.
Very expensive battery that failed after three years which seems to be an issue for the company. The communication was very slow for what is I expect a common issue. I am left disappointed and definitely not supportive of this company.
Reply from Lift Foils2026-07-15
We're sorry to hear about this, both the battery issue and the slow communication. That's not the experience we want you to have. We take feedback like this seriously and factor it into how we continue to improve our products and support. Our team will be reaching out directly to look into this with you.
poor customer service, no person to talk to. average time to wait for customer service 3-4 days. Otherwise, super fun and great boards.
Reply from Lift Foils2026-07-20
Thanks for the honest feedback, and glad the boards themselves are delivering. A 3-4 day wait with no one to talk to directly isn't the level of support we want to provide, and we hear that.
I left 3 voicemails multiple texts and emails. Had a case # thru the app and thru web site, no one got back to me. Finally after over a week i asked for the sales department talked with someone and immediately received an email with the part i needed and it has already shipped. Thank you for the shipment I really just needed a call back Otherwise i love my E-foil
Reply from Lift Foils2026-07-20
We're glad we could get the part shipped out quickly once we connected, but a week of voicemails, texts, and emails without a callback isn't the experience we want, and we hear that loud and clear. Having two separate case numbers across the app and website clearly didn't help either, and that's something we're working to tighten up. Thanks for seeing it through, and we're glad you're still enjoying your eFoil.
My Lift order was filled, shipped and delivered quickly. The videos for unboxing and use of Lift5 are great. Superior experience to my previous brand.
Reply from Lift Foils2026-07-14
Thanks for sharing this, and welcome to Lift. Glad the process was smooth from order to delivery, and that the unboxing and Lift5 videos helped you get going quickly. There's more where those came from at https://support.liftfoils.com/videos if you ever want to go deeper. Enjoy the upgrade and see you on the water!
Needed to replace the $4000 battery after less than three years!
Reply from Lift Foils2026-07-14
We hear you on battery lifespan and cost, and we take that feedback into account as we continue to improve our products. In the meantime, here's a guide on getting the most life out of your battery: https://support.liftfoils.com/kb/battery-safety-storage. Thanks for sharing this.
Haven’t even ridden it yet but the quality and ease of assembly is great!
Reply from Lift Foils2026-07-14
Glad the assembly was smooth and the quality is showing already. Before you head out for the first ride, this how to efoil video (https://youtu.be/WaLrpuUawfA) covers the basics, and our full video library (https://support.liftfoils.com/videos) has more if you want to dig deeper. Can't wait to hear how it goes.
J
John · 1 review · Verified · Experienced 2026-07-04 ·
★★★★★
Ordered a new hand controller.
Ordered a new hand controller for my Lift 4. Arrived when they said. Already using it on the water, a week after ordering.
Reply from Lift Foils2026-07-14
Glad it arrived on schedule and you're already back on the water with it. If you ever want a refresher on pairing or settings, here's the hand controller guide: https://support.liftfoils.com/kb/hand-controller-guide. Enjoy the ride.
Got the new Vario 180 HA front wing on order as recommended by Damo Leroy. Looking for glide going off power on the new X series Efoils. Carolyn always helps me out in the buying experience if I have questions.
Reply from Lift Foils2026-07-10
Mark, we're always happy to hear about customers changing wings to build new experiences with their board. This is exactly why we built a modular system: one board, so many options. The Vario 180 HA is going to be a great fit for what you're after with glide off power on the X series. Damo made a great call, and glad Carolyn's been able to help along the way. Enjoy it.
Very friendly service. They were very aware that I am existing customer with multiple boards and understanding my need well
Reply from Lift Foils2026-07-14
Thanks for this. Glad the team listened and understood exactly what you needed. That's the kind of attentiveness we aim for with every customer, and we're especially glad to have you continuing to grow your fleet with us. Big thank you from the team!
R
Robert E Holtby · 1 review · Verified · Experienced 2026-07-08 ·
★★★★★
Once I was able to get a hold of Jerry…
Once I was able to get a hold of Jerry Things went very very well. His customer service was excellent. The only problem was communication through your computer system. Once that is taken care of you are definitely a five star. Thanks for all the help, Bob.
Reply from Lift Foils2026-07-10
Bob, glad Jerry could turn things around once you connected; his help clearly made the difference. We hear the feedback on communication through our system, and we'll keep that in mind as we look at ways to improve. Thanks for working through it with us and sharing this.
I hope you read this lift ! I was all for lift prior & now I'm on the fence . I bought a lift 4 pro directly from you . I live in Vermont our summers are about 4 months, I've had my board for 2 years and battery dead . Maybe used 40 times tops, that's terrible quality. To top it off the once a week response does me no good . I snowboard and If I reach out to a company I'm used to a timely response. Your company sucks at service!! Answer your phone & respond in a timely matter . Kerry
Reply from Lift Foils2026-07-10
Kerry, we hear you, and we're sorry your experience hasn't matched what we want for a customer of two years. We want to make this right and will be reaching out directly to work through the battery issue and our response times with you.
Glad our after-sales support delivered for you. Thanks for the feedback, enjoy the water.
If you ever want to brush up on anything, our video library (https://support.liftfoils.com/videos) has plenty of resources.
This how to efoil video (https://youtu.be/WaLrpuUawfA) and this efoil safety video (https://youtu.be/FenSw41WbvQ) are great places to start.
Always a pleasure when a company recognizes a problem and honours their warranty. It makes a client want to stay with them moving forward.
Reply from Lift Foils2026-07-10
Manfred, we're always focused on giving our customers a great experience, and standing behind our warranty is part of how we do that. Thanks for the feedback.
S
Steve Dunn · 1 review · Verified · Experienced 2026-06-30 ·
★★★★★
Lift
Small discount on new ebox
Reply from Lift Foils2026-07-10
Steve, thank you for the review. We hope to see you out on the water soon with your new eBox on its way.
I have had a few unfortunate experiences with defective eboxes. Kevin Ramos has been so kind understanding and helpful in dealing with a solution. Lift is a great company that backs its product!
Reply from Lift Foils2026-07-08
Thank you for your patience through those eBox issues, and for sharing this. Kevin will be glad to hear it; he takes real pride in making sure customers feel supported, and we're happy that came through for you. We're always working to improve our products based on in-field testing and feedback like yours, and it's what allows us to keep raising the bar.
I have had a problem with my eBox for seven days now and I have called Lift Support in Puerto Rico maybe 15-20 times over the last week (figuring that maybe I would get lucky and have a technician answewr the call) and left 5-6 messagaes asking for a call back. I also was assigned two different support ticket numbers. Nevertheless, Lift Support has never called me back and my problem persists and while I am only here at the ocean for three weeks a year, my problem persists and my borad is unuseable.
Reply from Lift Foils2026-07-07
We're sorry for the frustration this has caused, especially with how little time you have on the water each year. It looks like our team was able to connect with you yesterday, and we understand the next step is a video from you so we can continue troubleshooting. We'll keep working with you closely to get your eBox back up and running.
