By combining a checking account with technology to save on taxes and accounting software, Lili is an all-in-one banking app designed to save time and money for anyone who runs a business on their own.
Written by the business, not verified by us.Lili (lili.co) has a 4.7 out of 5 rating on OK.one, based on 143 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, App, Customer service. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the mobile application because it is intuitive, remarkably easy to navigate, and efficiently simplifies managing daily small business finances, expenses, and invoices. Consumers also note that customer support representatives are consistently helpful, very responsive, and quick to assist whenever questions arise during daily business operations. Some reviewers were not happy with unexpected bank fees being deducted from their personal and business accounts without receiving prior notice. Furthermore, a small portion of users also experienced frustrating delays regarding money transfers and check processing times within the digital platform.
Auto-generated from all reviews of this business. For reference only.Thank you for your kind words! We're so glad you've had a positive experience with Lili. Our team is committed to supporting businesses every step of the way, and we truly appreciate you taking the time to share your feedback.
Thank you for the great feedback! We're thrilled to hear you're enjoying the convenience and customer service at Lili. We appreciate your support and look forward to continuing to help your business succeed.
Thank you for the 5-star rating! We're thrilled to know you had a great experience with Lili. We appreciate your support and look forward to continuing to help you manage and grow your business.
I love it. Especially as a small business owner.
Thank you for the kind words! We're thrilled to hear Lili is helping support your small business. Thanks for trusting us to be part of your journey—we appreciate your feedback and look forward to continuing to support your success!
Thank you for the great feedback! We're honored to be your choice for business banking. It's wonderful to hear you're enjoying the Lili app, and we appreciate your support. We look forward to continuing to serve your business needs.
Thanks so much for the kind words! We’re glad to hear you’re enjoying the service. If there’s ever anything we can do to make your experience even better, we’re here to help.
I've ran into 2 issues and both times customer service has been very helpful and have been able to assist in my questions. Izzah today was nice and clarified my concerns. The wait for someone to take my call has never been more than 2 minutes (so the automated message has been spot on).
Thank you for your thoughtful review. We’re pleased to hear that our Customer Support team has consistently provided timely and helpful assistance. Your feedback regarding our response times and service quality is greatly appreciated. Thank you for choosing Lili.
I love your service and I referred to my friend
Thank you for your kind words! We're so glad to hear you're enjoying a fast, smooth experience and that our Customer Support team has been helpful. We truly appreciate your referral—there's no greater compliment than recommending us to a friend. Thanks for being part of the Lili community!
Thank you for the great review! We're thrilled to hear you're enjoying a fast and easy banking experience with Lili. Your recommendation means a lot to us. We appreciate your support and look forward to continuing to help your business grow!
Lilli is great. My only complaint is the physical cards are the lowest quality possible. Not professional looking and will not last. And the indentation on the numbers for the front messes up the printing on the back so cameras can't scan the numbers and they are barely legible. They need different options for cards at least. Id happily pay more for a quality card thats metal. But a quality plastic one should just be given. The flimsy plastic one looks fake and will probably break soon
Thanks for the detailed feedback—we’re glad you’re enjoying Lili overall. We hear you on the card quality and readability concerns, and we’ll share this with our product team as we continue improving our card options. We appreciate you taking the time to help us do better.
App is very easy to use. Opening an account is seamless.
Thanks for the great feedback! We’re glad to hear you found the app easy to use and the account opening seamless. We work hard to make banking simple for small businesses like yours, and we appreciate you taking the time to share your experience!
Crazy high fees for the "privilage" of a lili account Also our LLC account got Completely Drained with small transactions over a 2-3 day period and lili is making us put together a "book report just to look into it Terrible bank
We’re very sorry for your experience and take concerns like this very seriously. We’ve already reached out to you directly to address this matter and are here to help if anything else is needed. Please don’t hesitate to contact our support team.
Thank you for your support! We're glad you're having a great experience with Lili. Our team is committed to providing the tools and service businesses need to succeed. Please feel free to reach out should you require assistance.
LXTC9 LXTC9
Thanks for sharing your feedback! We really appreciate your support. We’re not quite sure what “LXTC9” refers to, but if you meant something specific or need help with your Lili account, feel free to reach out—we’re here to help!
Never had an issue with cashing checks until this last time. I deposited a check on Monday and it’s now Thursday and it’s still pending and says not available until the 22nd!! I need this money for materials now have to wait another 3 days
Sorry for the frustration. Check availability depends on approval and can take up to 5 business days (excluding holidays/cut-off times). We’ve followed up and issued a courtesy resolution for this case.
I signup for a Lili account and completed all the KYC. After few days I got email that more documents are need for verification. But I can't upload documents as web page mentioned in the email need me to login and I don't remember setting up password for my account at the time of onboarding. I can't rest my passwords it say "Oops, something went wrong". I contacted support and they said they don't have account with my email address. However I can do "Find My Email Address" using my phone number and I see they have my email address in their system. I have sent them multiple email to get access to my account and finish any document verification if it is still needed. No response from support and it has been a month.
Sorry for the trouble. We’re unable to locate an account linked to the information provided here. If you still need help, please contact our Support team again with the email/phone used during signup so we can investigate and assist you further.
Thanks for the feedback! We’re glad to hear things are going well so far. If there’s anything you ever need or ways we can improve your experience, we’re here to help.
Axl was great in handling my request and explaining everything in detail. Great experience and great customer service.
Thank you for your kind words! We're glad to hear you had a great experience and received the support and clarity you needed. Providing excellent customer service is our top priority, and we appreciate you taking the time to share your feedback. Thanks for choosing Lili!
Thanks for sharing! We’re glad you’re having a great experience with Lili. If there’s ever anything you need, we’re here to help.
Easy, fast, convenient.
Thank you for the great review! We're thrilled to hear Lili has been easy, fast, and convenient for your business. Our goal is to simplify business banking so you can focus on what matters most. We appreciate your support!
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