First time purchase and was amazed by…
First time purchase and was amazed by the quality and how it fits. Their wool and cashmere blend sweater is thick, soft and weightless.
About LilySilk
Data updated- Website
- lilysilk.com
- Category
- Home & Garden
- Location
- United States · DIAMOND BAR
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 94% (16/17)
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Is LilySilk legit?
LilySilk (lilysilk.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
Thank you Alice for helping me with…
Thank you Alice for helping me with delivery problem and being understanding.
Excellent company and outstanding…
Excellent company and outstanding customer service! Camille was very kind, professional, and solved my problem quickly. Thank you, LILYSILK!
Looks & feels nice
Looks & feels nice. Haven’t worn it yet
Excellent quality of both products and service
The clothes are beautiful and very well made. The packaging is great, delivery is super fast, and the customer service is excellent. Highly recommend!
Really amazing clothes
Really amazing clothes, although took a while to get to me
Beautiful cardigan
Beautiful cardigan, quick delivery.
Quality Gorgeous Clothing and fast…
Quality Gorgeous Clothing and fast delivery!
Very large sizing so it’s big and hard…
Very large sizing so it’s big and hard to tell on line given measurements listed which size works . Also quality of fabric isn’t as I expected -in my opinion . Buttons are high quality and style is good . Shipping was on time but got no notification of delivery status which is helpful to manage deliveries .
Reply from LilySilk2026-07-15
Dear customer, Thank you for sharing your shopping experience with LILYSILK. We're truly sorry to know that the blazer you purchased did not meet your expectations and that the sizing of the blazer does not fit you well. We offer an easy return and exchange service. We'd be happy to assist you if you want to do the return or exchange. Regarding the issue with the notification of delivery status, We will forward your feedback to the technical department for future optimizations, including improved logistics tracking and notification services. Thank you for your understanding. One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We’re committed to improving our service to better serve you and all our customers in the future. Best regards, LILYSILK Customer Service
Packages come on time and neatly…
Packages come on time and neatly organized. Satisfying every time.
Best silk clothing, so well made and luxurious!
Beautiful, well made clothing. I’ve loved everything I’ve purchased. Shipping is lightning fast too!
Ordered a beautiful
Beautifully made silk blouses
Beautifully made silk blouses. The cut, shape and fit, is all tailored for the best flowy experience. The fabric used is as claimed and is super soft and very luxurious. The brand needs to work on where to put the brand tags on the ready product because the silk fabric piece and button attached leaves a mark on the collar of the delicate silk garment. The sizecharts shared are very helpful and accurate.
Finding top quality silk products is…
Finding top quality silk products is not easy but LilySilk have definitely made that possible
Good Experience.
Order shipped quickly but was lost in shipping. Once I contacted assistance, I had a new order on the way in less than twelve hours. Arrived quickly and no issues. Assistant stayed in touch during the entire process and was very helpful. .
Outstanding experiènce
In spite of a series of negative experiences with two Spanish carriers, I am extremely satisfied with this purchase. I would like to especially thank Camille for her outstanding individual customer support in a quite diffcult delivery situation. To be honest, I have hardly ever had a better customer service experience in my whole life. The .quality of the pillow + case is also very good. All in all, highly recommendable! P. S.: The moment you realize that your ⭐️⭐️⭐️⭐️⭐️ review and your sincere thanks are dedicated to the support of a zen desk AI agent. 🙈 Indeed an outstanding experience. 😅
The clothes are top quality
The clothes are top quality. I have ordered and quickly received several pieces including pillow cases, shirts and pants. They all are top notch. Also, they are delivered quickly. I love Lilysilk clothing and will buy from them again and again.
Everything perfect on Alice’s part!
Noah was great
Noah was great. Handled my request without hesitation and with efficiency
SO GOOD….
Hi To start LilySilk has gorgeous, well made clothing. In trying to create an outfit for an event with different items from LilySilk I’ve run into some fit issues, et cetera. Connie from customer service has been great in accommodating me with my returns and exchanges. She’s been extremely helpful and quite pleasant to interact with. Thank you LilySilk for your beautiful clothes and thank you Connie for being so kind and helpful!☺️