LilySilk (lilysilk.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
I am 5'2" 120 lbs so I was pleasantly surprised that it fit so well. Beautifully styled for layered piece with broad shoulders and back. The top was tissue folded and came with a cardboard insert so it compleletely maintained its' shape during shipping even though the outer package was bent. Good job Lily Silk!
Ordered all seasons silk comforter with cotton cover to use with my silk duvet cover from lily silk. Together works great, very comfortable and warm. Fully satisfied with purchase
Well, the trousers that I bought are non refundable and they are way too big:( I have always been a size four but these pants don’t run true to the size. I don’t know what to do with them. I will never buy a non refundable item from this company again.
Dear customer, Thank you for taking the time to share your experience. We're very sorry to hear that the trousers didn't fit as expected. We understand how disappointing it is to receive an item that doesn't match the fit you anticipated, especially when it cannot be returned. While Final Sale items are generally not eligible for return or exchange, we truly value your feedback regarding the sizing. We will share your comments with our product team to help us continue improving the accuracy of our size guidance. One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We’re committed to improving our service to better serve you and all our customers in the future. Best regards, LILYSILK Customer Service
I always buy a specific blouse from Lilysilk because it's the only one that fits me. I am short and chunky and Lilysilk has a blouse that I always buy several colors of. It washes really well and lasts for years. Thank you so much! A happy customer!
Thank you Lydia for your service. A quick and easy way to communicate with a company is one of the most important things you can have.
This review is for customer service . I recently purchased a blazer and chose the size based on their sizing chart recommendations . It arrived and was far too large. Due to extenuating circumstances I could not return it and they were understanding . Noah from customer service arranged for me to be fully compensated for tailoring to my size . Thank you for the excellent customer service .
Takes a while to come but worth the wait.
I am surprised to receive my order so quickly, just two days. The wool/cashmere sweater is high quality and well designed. Really like the gray color.
I loved my outfit. The fabric is great. It is soft and silky makes mae feel elegant and comfortable at the same time
Love the times I purchased. The PJs are exceptional and the short set is soft, stylish and comfortable.
Thank you, Lydia for assisting me with returning the order. Lilysilk has the best customer service.
Seems like a very well made product! Price point is very good for this product. I would purchase from LilySilk again - the real bottom line...
Consistent communication and beautiful clothes.
Lilysilk provides great quality, good looking clothing, an appreciable loyalty program where you actually experience the benefits of buying from them, and waste free packaging. They are doing e-commerce right!
Dear Customer, Thank you for sharing your shopping experience with LILYSILK and bringing your feedback about the size concerns to our attention. Regarding the size-fitting issues, our garments are thoughtfully designed and sized to fit the body proportions of our customers. Kindly understand that each customer has a unique body shape and personal preferences regarding fit and style(someone prefers oversize/loose fit, while someone prefers a tight fit). As a result, even garments in the same size may appear or feel different, leading to variations in how the overall look is perceived. For the best results, we recommend using our "What’s my size?" tool alongside your usual size to help you choose the most suitable option. If you feel that the size S you received does not match the measurements shown on our size chart, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We’re committed to improving our service to better serve you and all our customers in the future. Best regards, LILYSILK Customer Service
Product is as advertised and arrived quickly.
My experience with LILYSILK is always pleasant. The customer service is excellent, the silk garments is decent and stylish. My favourite shop so far👍
I recently contacted LilySilk regarding an issue with one of their bras, as the side adhesive started to come apart after about a year of use. I appreciated how quickly and professionally they handled my feedback. Alice kindly offered to send a replacement, which arrived yesterday. I am very satisfied with the customer service experience.
It was quick and satisfying, the products are excellent! Thank you so much for your service!
204 reviews matching