LilySilk (lilysilk.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
While I liked the quality of the pants themselves, I was thoroughly disappointed by the elastic. It feels as though someone put a cheap elastic and couldn’t be bothered to sew it on properly. So it always flips upwards and either needs to be changed or adjusted at the tailor.
Reply from LilySilk2026-07-27
Dear Customer,
Thank you for taking the time to share your feedback. We're delighted to hear that you were pleased with the quality of the pants overall, but we're truly sorry to know you are not satisfied with the elastic waistband.
We'd like to clarify the design of the elastic waistband on this 91B5226 pants The small stitches securing the elastic at the sides are an intentional design feature, not a manufacturing defect. They are specifically designed to keep the elastic in place and prevent it from twisting or flipping outward during wear. If these securing stitches were removed, the waistband would no longer fold inward as intended, and the trousers would not have the same appearance as shown in our product photos. We hope this explanation helps clarify the design and addresses your concern.
One of our customer service staff has contacted you to confirm the details, and we will do our utmost to help you solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Client Care
E
Ellen · 31 reviews · Experienced 2026-07-24 ·
★★★★★
Beautiful
Beautiful soft texture, very luxurious Amalfi shirt. I bought the blue and the black one
I already wore it with a trouser and in the evening with my silk skirt, also from Lilysilk!
Garment arrived so wrinkled, it's not worth trying to steam it.
Also, very poor quality garment.
Sending it back.
Reply from LilySilk2026-07-26
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your garment arrived heavily wrinkled and that the quality did not meet your expectations. Please accept our sincere apologies for the disappointment this has caused.
We recognize that the condition of the item upon arrival was not what we aim to deliver, and we take your concerns very seriously. We have already assigned a dedicated team member to reach out to you directly to better understand the issue and to provide a suitable resolution.
Should you require further assistance, please do not hesitate to contact our support team at [email protected]. We are committed to addressing your concerns and ensuring a satisfactory outcome.
Your feedback is invaluable to us as we continuously strive to improve our products and services. We hope to have the opportunity to restore your confidence in LILYSILK in the future.
Best regards,
LILYSILK Customer Service
One of the best online stores I’ve ever shopped at! The quality of the clothes is amazing, there’s always a great selection, and the customer service is outstanding.
When there was a delay with one of my sweaters, they let me know right away, kept me updated, and even offered compensation for the longer waiting time. I’ve also received cute little hair ties with my orders a few times, which is such a lovely touch.
They have frequent sales, a great loyalty program for returning customers, and shopping here is always a pleasure. I’ll definitely keep coming back! 😊
Dear Customer,
Thank you for taking the time to share your experience.
We have looked into your order and confirmed that it was shipped within our standard processing time and delivered within the shipping timeframe indicated on our website. We understand that delivery expectations can vary, and we are sorry if this did not meet your personal expectations. We are continuously working to improve our logistics to provide faster and more reliable shipping for all our customers.
A dedicated team member has already reached out to you directly to understand your concerns and offer further assistance. If there is anything more we can do to help, please don't hesitate to contact us at [email protected].
We appreciate your feedback and hope to serve you better in the future.
Best regards,
LILYSILK Customer Service
S
SIR OR MADAM · 9 reviews · Experienced 2026-07-23 ·
★★★★★
I wanted to register but your system…
I wanted to register but your system didn't accept my email address. So I contacted your customer service and Noah helped me immediately by sending me a special link
My first purchase from the LillySilk and extremely positive. I bought red silk shirt.
The size is like it supposed to be, the colour and the shade of red, exactly like named and like on the picture. For future purchases, I will have company in mind. Good quality. Thanks.
B
Barbara Chase · 2 reviews · Experienced 2026-07-19 ·
★★★★★
Thank you LilySilk!
Thank you LilySilk!
I bought a blouse on Apple Pay and never received a receipt. I notified you and with in a day the order was found and a few days later my beautiful blouse arrived.
Great service!
Thank you everyone!!
Love this brand!
Recently I had a problem with product quality, but after reaching out to customer service they were incredibly helpful. Thanks Connie for providing the best service and handling the situation so promptly!❤️
