Always great quality and service
Always great quality and service! Love everything I’ve got and only wish my favorite styles would stay available and in more colors 😀
About LilySilk
Data updated- Website
- lilysilk.com
- Category
- Home & Garden
- Location
- United States · DIAMOND BAR
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 94% (16/17)
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Is LilySilk legit?
LilySilk (lilysilk.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
I had an issue with an order
I had an issue with an order. I ordered the wrong color and I was so concerned I wasn’t going tohave the opportunity to change it. Connie was amazing. Took care of it right away received my fitted sheet…. which by the way is about the fifth time I have ordered these Kimg fitted sheets. Love these.
Very satisfied
I am very satisfied with my experience with LilySilk. The quality of the materials is excellent. The silk fabrics feel luxurious, are beautifully finished, and the craftsmanship is precise and of a very high standard. Every item I have received has met my expectations in terms of both quality and attention to detail. I would also like to highlight their customer service, especially to Lydia, which has been exceptionally kind, professional, and responsive throughout the entire process. Overall, I highly recommend LilySilk to anyone looking for premium-quality silk products. I will definitely continue shopping with them in the future.
Love these light weight trench coats
True to size and good quality but…
True to size and good quality but neutral color is a bit transparent.
The clothing is beautiful
The clothing is beautiful, comfortable, and affordable. This is by far my favorite clothing brand!
Quality and attention to details
Since I discovered LILYSILK . It has been life changing because I now shop with confidence knowing my wardrobe will last and I have quality pieces that make me happy.
Camille responded super quickly and…
Camille responded super quickly and with details and kindness to my demand, helping me and guiding my purchase decision!
Slow delivery
I'm very pleased with the silk blouse I ordered, no complaints there, but this business of ordering from the UK and then having to wait for it to be shipped from China is a joke. Surely stock could be kept in the UK? For that reason Lilysilk only get 4 stars.
Customer Service That Exceeded My Expectations
I would like to mention the excellent customer service I received from LilySilk. Over time, I have purchased six items from this company, and I have always been impressed by the quality of their clothing. Recently, I experienced an issue with one of my purchases and was invited to contact their customer service team. From the very beginning until the issue was resolved, they were kind, professional, and incredibly responsive. They handled everything quickly and made the entire process smooth and stress-free. In today's digital world, it's rare to receive such outstanding customer service through email, so I wanted to take a moment to recognize it. A special thank you to Camille and Noah for their kindness, professionalism, and exceptional support. They truly made me feel like a valued customer. Thank you, LilySilk, for standing behind your products and providing such a positive customer experience. I look forward to shopping with you again!
Great products and service
Once the order was processed, I received a tracking number and my order was delivered in a timely manner. I received the products that I ordered. They all fit so there were no concerns that time. In the past I have returned items that didn’t fit. It was an easy process and I either had a seamless exchange or my $$ was refunded. I have been ordering from LILYSILK for over 2 years. I love the products and service
The order took a long time to arrive
The order took a long time to arrive. Later, I discovered that it was shipped from China. Considering the price, I expected the package to be well-packed enough to charge like a luxury clothing item. Unfortunately, it wasn’t. I won’t be buying from this seller again.
Reply from LilySilk2026-07-28
Dear customer， Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the delivery time and the packaging. While some of our products are shipped from our fulfillment centers in China, we always strive to ensure that every order is delivered safely and that our packaging adequately protects the items during transit. We appreciate your comments, as they help us identify areas where we can improve. We are also sorry to learn that your overall experience fell short of the premium standard you expected from us. Customer satisfaction is very important to us, and we continuously work to enhance both our products and our service. One of our customer service staff has contacted you to confirm the details, and we will do our utmost to help you solve the problem. If there was anything wrong with the condition of your package or the item you received, we would appreciate the opportunity to look into your case and make things right. Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days. Best regards, LILYSILK Client Care
The Website is easy to follow
The Website is easy to follow. The shirt arrived after 9 days as it came from China. It is a good quality item but sadly the style didn’t suit me. I followed the returns procedure. It cost £7 to send back to an address in the Uk. After 12 days I had not received a refund,so I contacted customer care and they were brilliant and sorted the refund immediately.
Perfect quality and wonderful feet!
Very nice shirt but I made the mistake…
Very nice shirt but I made the mistake of ordering the wrong size it’s very big I should of down sized I am having it taken in so make sure you downsize I ordered a large it’s more like a size 20
Very good quality products and fast…
Very good quality products and fast shipping and fast response from customer service Camille were very helpful !
The LilySilk customer service team…
The LilySilk customer service team never stops to amaze me with their excellent service. I accidently placed an order for the wrong item. I immediately emailed the team and within a few minutes I received a confirmation by Alice from LilySilk that my order has been corrected and the correct item will be shipped. Thank you LilySilk for always being so amazing!
Lovely pack!!!
I am really satisfied with the presentation and quality of theses itens. Lovely and carefully packed . I will need to exchange though , because I bought size M and I will need L for more relaxed style. ( I am 1,61cm tall and 60kg weight ).
Athleisure
The active wear I have gotten, now several items, especially the hoodies, are extremely good quality, washable, and are maintaining their quality as I wear and wash. They look really premium and the fit is flattering and really captures the athleisure look. The customer support has been great and the shipments are quite fast.
Some damage to package
Product was fantastic, delivery package was a little damaged