Happy happy customer!!!
I’ve been eyeing a lilysilk blouse for a while. Like a few years a while!! I finally pulled the trigger and bought it…. Wow. It’s my favourite blouse in my wardrobe!! I wear it at least once a week. ♥️♥️
About LilySilk
Data updated- Website
- lilysilk.com
- Category
- Home & Garden
- Location
- United States · DIAMOND BAR
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 94% (16/17)
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Is LilySilk legit?
LilySilk (lilysilk.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
I needed to cancel a transaction 907209…
I needed to cancel a transaction 907209 with LilySilk because I had paid in the incorrect currency. Communication commenced immediately. Within a very short time Camille had arranged a refund into my bank. I love their products and will definitely continue to deal with them. Robynne Huckerby
GREENWASHING AT IT S FINEST
I sent them a message asking where is their gots certification under each product , because they have the gots sign on some items, but no proof of certification. Certainly greenwashing. I received no answer back, because probably they have nothing to say about it, they are not certified. And if they are sourcing some of their silks from gots certified suppliers they could say that and put some proof!
See through, poorly made
I'm not sure how this item as 5* reviews. This is very, very poorly made and completely see through - not worth the money. I'm not sure how people hide it in photos. Or did I receive a bad one...? Wanted to love it, but the quality isn't there. Customer service was great and issued a refund right away.
Reply from LilySilk2026-08-04
Dear customer, Thank you for sharing your honest feedback. We are sorry to hear that the skirts did not meet your expectations in terms of fabric quality and overall feel. We understand how disappointing it must be when an item you were excited about does not match your expectations. We carefully select our materials and strive to deliver products that reflect our quality standards, so we truly appreciate you bringing these concerns to our attention. Your feedback regarding the fabric and design will be shared with our product team for further review. At the same time, we are glad to hear that our customer service team was able to assist you promptly with your refund. Providing a smooth and supportive experience remains one of our priorities. Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the future. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We sincerely value your feedback and will continue working to improve our products and services. Best regards, LILYSILK Client Care
I made an error in my order resulting…
I made an error in my order resulting in multiple shirts. One email and Camille fixed it, along with the refund. Quick, efficient and no putting up road blocks
Great clothes definitely would buy…
Great clothes definitely would buy again. Amazing material.
The blouse fit true to size and was…
The blouse fit true to size and was beautifully packaged with a lot of care and detail.
Arrived quickly
Arrived quickly. Runs small. Sweater snags easily
Beautiful fabric
Beautiful fabric Great style pants
The shirt was very soft but
The shirt was very soft. But it had no shape at all, I might has well have put on a box.returned it
Reply from LilySilk2026-08-02
Dear customer, Thank you for sharing your feedback. We’re glad to hear that you appreciated the softness of the shirt, but we’re truly sorry that the fit and shape did not meet your expectations. We understand that the silhouette and structure of a garment are just as important as the fabric itself, and we appreciate you bringing this to our attention. Your comments have been shared with our product team as we continue to improve our designs and fit. We’re sorry that this item was not the right choice for you, and we appreciate you giving us the opportunity to learn from your experience. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out. Thank you for your patience and for giving us the opportunity to resolve this for you. Best regards, LILYSILK Client Care
Gorgeous sweater and it was a quick…
Gorgeous sweater and it was a quick delivery.
The quality of my top was exceptional.
Very smoothly
Quick despatch and lovely silk trousers.
Second time purchasing from this brand
Second time purchasing from this brand. Fast delivery to France, beautiful packaging and clothing is always gorgeous. High quality pieces that fit well.
I m so happy with the great service…
I m so happy with the great service from Lilysilk and especially from Alice. Even on an early Saturday morning she answered my question very quick, understood my issue and managed this within a few minutes. Thanks for this great support.
I was enquiring about Points.
I was enquiring about how many more points I needed. Lydia helped provide the answer. My question was answered quickly and clearly.
Runs extremely small
The top is very elegant perfect for any occasion but no mention of running extremely small.
Reply from LilySilk2026-07-31
Dear customer, Thank you for taking the time to share your feedback. We are delighted to hear that you love the elegant style of the top and find it suitable for different occasions. We are sorry to hear that the fit was not as expected. We understand how important accurate sizing information is when shopping online, and we appreciate you bringing this to our attention. We will share your feedback with our product team to help us improve our size guidance and provide clearer information for our customers. One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. We truly appreciate your feedback and the opportunity to improve. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out. We sincerely value your feedback and will continue working to improve our products and services. Best regards, LILYSILK Client Care
The blouse was BEAUTIFUL
The blouse was BEAUTIFUL! It was disappointing to find it was too small for my biceps. I am generally a size 2, waist 27,and chest 36A. I ordered an XS but it was a bit too snug. The return was problem free. Will order again.
It’s beautiful
It’s beautiful. Love the design and softness of the material.