So many beautiful and timeless options…
So many beautiful and timeless options to choose from. I particularly love their sales and promotions, it certainly helps your pocketbook power.
About LilySilk
Data updated- Website
- lilysilk.com
- Category
- Home & Garden
- Location
- United States · DIAMOND BAR
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 94% (16/17)
Do you own LilySilk? Claim this profile for free and start replying to reviews.
Is LilySilk legit?
LilySilk (lilysilk.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
All perfect fits
Smooth as silk
I can’t thank Camille enough for her after sales support during my recent enquiry. Lilysilk offers the highest quality silk clothing and bedding. The stitching and seam work is superior to any I know.
Allowed to exchange despite missing the deadline
I was unable through ill health to return an item that did not fit. Unlike many companies, Lily Silk accepted my explanation and offered me the chance to return the product and exchange it for a different size. Camille assisted me with courtesy & kindness, which I really appreciated.
Helpful beyond words!
Lilysilk produces attire I admire and come back to purchace again, since I found them. This time I came for a different reason, because I lost a piece of garment I liked to wear, and customer support was beyond my expectations. Alice was kind in every answer and cared to deliver the best possible experience to the last bit. I am in awe, my sincere thanks ❤️
Difficult return experience
I have never experienced a more difficult online return process than at Lilysilk. You have to submit the return (difficult to find the spot online); they don't email you the order number when you complete an order, so you have to contact them to get the order number (they didn't include a packing slip with my order); and then when you finally do submit the return, you have to wait to have it "accepted" (within 24 hours) before they email you a shipping label. The most important thing I look for is hassle-free returns, and I will happily spend my money with online stores who understand this element of the consumer experience.
Reply from LilySilk2026-08-05
Dear Customer, Thank you sincerely for taking the time to share your detailed feedback about your return experience with Lilysilk. We fully recognise how frustrating it is to face a complicated returns process, and we are truly sorry we failed to deliver the hassle-free experience you rightly expect. We have noted every challenge you outlined: the difficulty locating the return submission page, missing order number confirmation after purchase, no packing slip included in your parcel, and the waiting period before receiving your shipping label once a return request is submitted. Simple, straightforward returns are something we prioritise, and it is clear multiple parts of our current workflow need urgent improvement. Your honest feedback is invaluable for us to refine our website navigation, order confirmation emails, packing documentation and return approval process. We are committed to making meaningful changes so future customers do not encounter these obstacles. One of our customer service representatives will reach out to you shortly to discuss your return in more detail and explore possible solutions. Should you need any further assistance or wish to discuss this matter further, please feel free to contact us directly at [email protected]. Best regards, LILYSILK Customer Service
Customer support was courteous and…
Customer support was courteous and worked with me to resolve my concern. Thank you, Camille.
great quality
great service, great quality, will buy again
Beautiful sweater
Beautiful sweater, quality and color. I will be wearing this throughout fall and winter
So perfect
This is another order I’ve placed with LilySilk. I always come back because of your exceptional quality and, above all, your unique style. Your customer service is truly outstanding. Special thanks to Camille – she is incredibly kind, professional, and helpful. I highly recommend LilySilk, and I’m already looking forward to my next purchase!
I was wonderfully helped by Camille.
Very good service
Very good service, very good quality. I am truly satisfied and I would buy again from Lilysilk. Everyone asked me about the outfit I ordered from Lilysilk. Thank you
Disappointing quality, not worth the money
Don't waste your money. After one delicate wash, my black silk trousers completely lost their shine and include a few threads. The elastic waistband feels very cheap and doesn't fold inwards properly. Not to mention, I'm 5ft2 and yet still had to take up the petite sizing. The only thing I was impressed with was how fast the order came.
Reply from LilySilk2026-08-05
Dear customer, Thank you sincerely for sharing your honest feedback. We are truly disappointed to hear our black silk trousers failed to meet your expectations, and we apologise wholeheartedly for the frustrating experience. We have noted every concern you raised: loss of shine and loose threads after delicate washing, the low-quality feel of the elastic waistband, the waistband not folding neatly inwards, and the petite sizing still requiring alterations for your height of 5ft2. We are glad delivery speed was a positive point, but we fully recognise quality and fit are our core priorities, and we clearly fell short here. Silk craftsmanship and consistent finishing are fundamental to our brand standards, and we take your feedback directly to our production and design teams for review. Your detailed review is invaluable to help us improve our quality control and sizing design for future customers. We take concerns like yours very seriously. However, we have been unable to locate your order based on the information provided in your review. We would appreciate the opportunity to investigate what happened and work toward a fair resolution. Please contact our customer service team with your order number or the email address used for your purchase, and we will review your case promptly. Your feedback is important to us, and we are committed to improving both our products and our service. We hope to have the opportunity to restore your confidence in us. Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days. Best regards, LILYSILK Client Care
High quality product and service
Estella helped me with a question I had regarding promotional pricing. She was prompt, friendly and professional. Her explanation and resolution set me at ease. And after wearing one of their shirts for the first time, I am so happy with the quality and looking forward to a lifelong relationship with Lilysilk.
Just like the image displayed
Arrived quickly, and it is lovely, just like the picture. So glad I purchased. Very nice quality.
Beautiful
Beautiful. The fit is exact. Love the colour and the feel of the fabric.
Excellent service
I purchased a hair bonnet (I have curly hair) and was really pleased with it. However the elastic stretched after a short time and the bonnet wasn’t useable. I got onto customer service with my order no., photos and explained my issue. I was looked after really well by Camille, culminating in a replacement. Yes it’s more expensive, yes it’s a premium product but the difference is, if something goes wrong, Lily Silk will resolve it. Many thanks for excellent customer service.
Pantsuit.
Was quick and fast shipping received it in 5 days We'll be ordering again.Love the product.
Beautiful!
Fast shipping and the silk tank is beautiful and true to size.
Cool
Cool, warm and wonderfully comfortable.