The product is perfect
The product is perfect, soft and I have seen hair improvement.
About LilySilk
Data updated- Website
- lilysilk.com
- Category
- Home & Garden
- Location
- United States · DIAMOND BAR
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 94% (16/17)
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Is LilySilk legit?
LilySilk (lilysilk.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
I purchased the Viola Oversized Silk…
I purchased the Viola Oversized Silk Pajama for Women (Color: Lily White, SKU: 2635-359-S) less than 4 months ago for €132.07. I was shocked to see that the current listed price is €244, less a "30% Anniversary Discount" advertised as part of the brand's 16th anniversary promotion. What justifies almost doubling the original price in such a short period? Inflating prices only to advertise large discounts is misleading and creates the impression that customers are getting a great deal when, in reality, they are not. As a customer, I expect transparency and fair pricing. This pricing strategy has seriously damaged my confidence in the brand. I am looking for a company I can completely trust, and unfortunately, this experience has made me lose that trust. Very disappointing.
Reply from LilySilk2026-07-31
Dear customer, Thank you for taking the time to share your feedback. We sincerely appreciate you bringing your concerns about our pricing to our attention. We understand your disappointment and how important transparent and consistent pricing is when choosing a brand. Our prices may vary over time due to seasonal promotions, special events, product updates, and other business considerations. We strive to offer meaningful promotions while maintaining the quality and craftsmanship of our products. We are sorry that the recent price difference has caused confusion or affected your trust in our brand. Your feedback regarding pricing transparency is valuable, and we will share it with the relevant teams as we continue to improve our customer experience. We truly appreciate your previous support and would welcome the opportunity to assist you further if there is anything we can do. Please feel free to contact our customer service team at [email protected] with any issues. We will reply to you within 24 hours on our business days. Best regards, LILYSILK Client Care
My order still has not been shipped
My order still has not been shipped. It has been almost one month, and every time I contact customer support, they assure me that it will be shipped within the next few days. This is completely unacceptable for a company that positions itself as an upper-mid-range brand. I have repeatedly requested a promotional code so that I could place the same order at the original purchase price, but I keep being told that this is impossible. This is the worst customer service I have ever experienced and shows absolutely no customer loyalty or consideration. This experience has completely discouraged me from ever purchasing from this company again.
Reply from LilySilk2026-07-31
Dear customer, Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by the delay with your order and the experience you had with our customer service. We completely understand how frustrating it must be to wait nearly a month without receiving your shipment updates, especially after reaching out multiple times. This is not the level of service we aim to provide, and we are sorry that we did not meet your expectations. Regarding your request for a promotional code, we understand your concerns and appreciate your patience. While certain pricing adjustments may be limited by our system and promotional policies, we regret that we were unable to provide a solution that made you feel valued as a customer. One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. Thank you again for bringing this to our attention. We truly appreciate your feedback and the opportunity to improve. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We sincerely value your feedback and will continue working to improve our products and services. Best regards, LILYSILK Client Care
I was charged for two
I was charged for two, two were sent in two separate orders and I sent both back. Only refunded for one.
Reply from LilySilk2026-07-31
Dear customer, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the refund issue. We understand how concerning it must be to see that only one refund has been processed when you returned both items. We would like to look into this further and check the status of your second return and refund. One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out. Thank you for your patience and for giving us the opportunity to resolve this for you.products and services. Best regards, LILYSILK Client Care
Expensive but good
Lovely pillowcases
Lovely pillowcases - exactly what I wanted. Delivery was in the timeframe they gave. All good.
Nice selection of classic clothing
Nice selection of classic clothing and well made. All the clothes I have purchased have fit well and looked great!!
Lilysilk pants are the only pants I'll…
Lilysilk pants are the only pants I'll buy at this point. Great quality.
Lydia from Lilysilk was very helpful…
Lydia from Lilysilk was very helpful and efficient. It was InPost who were incompetent failing to deliver. All sorted now. Thanks.
I received my duvet and love it
I received my duvet and love it. Nice and thin. Very comfy
Good quality silk clothing
Customer service as well as return policy
This rating is mainly for the people who work in your customer service. I am pleased to have very prompt responses every time I contact that office. Lately, Connie in the customer service department has been helping me resolve my issues. She addressed my questions readily and was very helpful to me. On a different matter, however, I think LilySilk should have a more generous return policy. When you run an on-line clothing business, you do not have to pay for setting up and managing a chain of physical stores, and certainly all the overhead that comes with it. Clothes selection for someone ultimately depends on how well fitted and how well the cut, the style, and the texture and color of the fabric all look when one tries them on. Also, sizing these days have not been as uniform from company to company, it’s quite understandable that customers might sometimes have second thoughts about an item they have purchased on-line. All the clothes I regularly purchase on-line with other companies do not charge me shipping for my return items. The one that had charged me usually lose me as a customer.
I’m really disappointed with the…
I’m really disappointed with the quality. I noticed some small stains on my blouse after the first wear, so I washed it very delicately—kind of swishing it gently with my fingertips—but I realized the blouse is extremely fragile. Basically, that was $100 down the drain.
Reply from LilySilk2026-07-31
Dear customer, Thank you for sharing your experience. We are truly sorry to hear that your blouse did not meet your expectations and that you encountered issues after the first wear and gentle cleaning. We understand how disappointing it must feel to invest in a garment and find that it did not perform as expected. Our products are designed with careful attention to quality and craftsmanship, and we sincerely regret that this item fell short of the standards you expected from us. We would appreciate the opportunity to look into this matter further and find a suitable solution for you. Please kindly provide photos showing the stains or the condition of the blouse after washing. Our customer care team will be happy to assist you. One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. Thank you again for bringing this to our attention. We truly appreciate your feedback and the opportunity to improve. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We sincerely value your feedback and will continue working to improve our products and services. Best regards, LILYSILK Client Care
I truly enjoy Lilysilk’s products and…
I truly enjoy Lilysilk’s products and keep coming back, but inconsistent shipping is the main reason I don't order more often. Since I've had packages stolen from my stoop in the past, I have to be hypervigilant whenever a delivery is on its way. This stress is compounded by unreliable delivery notifications and poor communication from the carriers—which is lackluster at best.
Beautiful cashmere cardigan
Beautiful cashmere cardigan. Whenever I were my previous purchase the jumper. I get lovely comments. They are worth spending the money. I did size down as I didn’t want it too much oversized.
Beautiful garment shipped pretty fast.
High quality
High quality. I like the fluffy feel.
I had a great experience and many…
I had a great experience and many thanks to Camille for the great support and quick action.
Beautiful Design
Beautiful Design Efficient delivery
vote with money
best silk&wool shop for ladies with style