LilySilk (lilysilk.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Very rough fabric for the hijab and a very hard way to return items.
But to be fair their other stuff like the silk bedding and pillowcovers are my go to because they are very soft and perfect for allergy sufferers. I've had them for years.
Reply from LilySilk2026-07-18
Dear Customer,
We're truly sorry to hear that the fabric didn't meet your expectations and that you found the return process difficult — we understand how frustrating that can be, and we appreciate you sharing your experience.
At LILYSILK, we strive to provide high-quality products to all our customers. We use only premium materials and do not compromise on quality. Most of our products are made from Grade 6A mulberry silk and carry OEKO certification, ensuring they are safe and gentle on your skin.
If you still need assistance with a return or have any other concerns, please don’t hesitate to reach out to us at [email protected] with your order number — we’d be happy to help resolve the issue.
Your feedback is truly valuable to us, and we hope to have the opportunity to serve you better in the future.
Warm regards,
LILYSILK Customer Service Team
s
st Time Customer · 2 reviews · Experienced 2026-07-16 ·
★★★★★
LOVE our new LilySilk Pillowcases for…
LOVE our new LilySilk Pillowcases for MGD Blepharitis Health, Healthy Skin & Wellbeing
Lydia give us World Class 5 Star Experience
We are Smitten
Ordering 2.0 order now!!
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Natalie · 2 reviews · Experienced 2026-07-16 ·
★★★★★
Lydia has been very helpful in making…
Lydia has been very helpful in making the entire return process smooth. Appreciate her assistance!
The item was nicely wrapped, and arrived on time. I was pleased with the blouse that is 100 percent silk . The sizing matched my current size.
V
Veronica Lee · 1 review · Experienced 2026-07-06 ·
★★★★★
I just recently bought the cashmere &…
I just recently bought the cashmere & wool hooded coat and absolutely love the navy blue colour and the feeling of the smooth material. Did not regret at all of the purchase!
This dress is beautiful, but at £10,000,000.00 even spreading the cost makes it completely unrealistic. Unless this is incorrectly priced on your website
Reply from LilySilk2026-07-17
Dear customer,
Thank you for bringing this to our attention. We sincerely apologize for the confusion.
The displayed price of £10,000,000.00 is clearly incorrect and appears to be the result of a temporary issue on our website. To help us investigate and resolve this as quickly as possible, we would greatly appreciate it if you could email our customer service team at [email protected] with the product link to the dress showing the incorrect price.
Thank you for taking the time to let us know. Your feedback helps us improve our website and provide a better shopping experience for all our customers.
If there's anything else we can assist you with, or if you have any further questions, please don't hesitate to contact us at [email protected].
Best regards,
LILYSILK Customer Service
P
Paula · 6 reviews · Verified · Experienced 2026-07-13 ·
This time my order came in a very timely manner. Everything I ordered is beautiful. The quality of your fabrics are outstanding. I was very happy with the fit.
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maki zushi · 1 review · Experienced 2026-07-12 ·
★★★★★
I chose the 25 momme silk pillowcase as…
I chose the 25 momme silk pillowcase as a gift for a friend. After placing my order, I realized that I had forgotten to add the gift box. Within 10 minutes of purchasing, I contacted customer support to ask whether I could either pay the difference to add the gift box or cancel the order and place it again. A few hours later, they kindly replied that they would include the gift wrapping free of charge.
While I appreciated this gesture, the package I received was not in a condition that I could give directly as a gift. Because the outer shipping bag was very thin, the corners of the gift box were bent, scuffed, and scratched. In addition, the product barcode label was attached directly to the gift box, which made the presentation look rather cheap.
Was this because the gift wrapping was provided free of charge? If so, I would have been happy to pay whatever additional cost was necessary to receive the standard gift packaging. I wish I had been given that option.
Overall, this product may be fine for personal use, but I would not recommend it as a gift. Otherwise, you should expect to repackage or rewrap it yourself before giving it to someone.
Reply from LilySilk2026-07-17
Dear Customer,
Thank you for taking the time to share your detailed feedback. We truly appreciate it, and we're pleased to hear that our customer service team was able to arrange complimentary gift wrapping for your order.
That said, we are very sorry to learn that the gift box arrived with bent corners, scuffs, and a barcode label attached directly to it. We completely understand how disappointing this must have been, especially since the pillowcase was intended as a gift.
Please rest assured that the complimentary gift wrapping we provided is exactly the same as our standard gift packaging. The condition of the gift box you received does not meet our expectations and is not the experience we want for our customers. We will share your feedback with our packaging and logistics teams to review our packaging methods and labeling process so we can better protect gift boxes during transit.
We have tried to locate your order, but are unable to find it due to the limited information you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
We sincerely appreciate you bringing this to our attention, as feedback like yours helps us improve both our products and our service. If there's anything we can do to make this right, please don't hesitate to contact our customer service team via [email protected]. We'd be happy to assist you further.
Best regards,
LILYSILK Customer Service
J
Joseph · 1 review · Verified · Experienced 2026-07-12 ·
★★★★★
The product delivered was not the…
Following feedback that the product delivered was not the "bright" colors displayed online and that delivery was "slow" as took a week, LilySilk promptly responded and made the situation satisfactory.
Reply from LilySilk2026-07-17
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We're sorry to hear that the blouse you received did not match the vibrant appearance you expected from the photos on our website. While colors may vary slightly due to lighting during photography and differences in screen settings, we completely understand your disappointment if the item looked noticeably different in person.
We're also sorry that the delivery took longer than expected. We understand that when ordering directly from our website, you expect both a premium product and a smooth delivery experience. We truly value your feedback and will share your comments with our relevant teams as we continue to improve our product presentation and shipping experience.
One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
Great experience. I didn’t know size so was very happy with returns so that I was able to get the right one. And have purchased others. Great quality and customer service
Beautiful silk duvet. Very slippery so rather hard to put inset in but I love it
M
Marina A · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Strongly recommended to take 1 size down
The quality of the item is beautiful, and I truly love it — however, to avoid any inconvenience with exchanges, I would recommend ordering at least one size down.
For reference, my measurements are 104-85-106 cm, and I was advised to go with size XL. That said, it looks extremely baggy on me, especially in the underarm area — it sits about 10 cm away from my body on each side. I would suggest size L or even M instead.
Also, the length appears shorter on me than it does in the product photo (I am 170 cm tall). Wearing a blouse or shirt of the same size might work differently, but for a tank top — where the underarm fit is more visible — a closer fit would definitely be better.
Dear customer,
Thank you for sharing your feedback and bringing your concerns to our attention. We sincerely apologize for the unpleasant experience you encountered while waiting for your package.
One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
k
kay · 1 review · Experienced 2026-07-13 ·
★★★★★
Connie did a wonderful job of precisely…
Connie did a wonderful job of precisely confirming my measurements for two different pieces, for optimal comfort and style. She is friendly and very efficient at liasing between the tailors&sewing team and client. I hope you are giving her all the raises she deserves and thank you, her and your team for help outfitting me on my wedding.
Reference# 905059
Warm regards,
-Kay
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Duckhouse in the UK · 1 review · Experienced 2026-07-15 ·
★★★★★
Buy silk clothing from LilySilk!
I have been impressed by the products that LilySilk offers.
They are very well made and mostly made of natural fibres (Mainly Silk, but also Wool and Linen), which is not only good for your skin but also better for the environment.
Their customer service is excellent, too.
This time I had to return a garment and Lydia responded to me very quickly and arranged for reimbursement as soon as the item arrived at their London office.
I highly recommend LilySilk for anyone who loves elegant and high quality clothing. Buy quality, not quantity!
