Litfad

Dear customer, We hear your frustration loud and clear, and we apologize for failing to meet our standards. However, we want to assure you that we are a legitimate business and take full responsibility when things go wrong. It is distressing to hear that the product did not match our description and was malfunctioning. We do not want any customer to be stuck with a defective or unsafe item. We have already reached out to you to provide a full resolution (refund or replacement) and to collect more details about the technical issues you encountered. We are committed to making this right and hope you will give us the chance to rectify the situation. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear customer, We are deeply sorry for the frustrating experience you’ve had. To have a 60-90 day delay followed by a damaged and incomplete delivery is completely unacceptable. Most importantly, we apologize for the confusion regarding your compensation. We take full responsibility for these failures. We have promptly reviewed your case to ensure there is no more "back and forth." We offer you a free replacement or a higher percentage refund as a way of expressing our apologies. We understand your decision to open a dispute, and we will cooperate fully to ensure your money is returned as quickly as possible. We are also reviewing our customer service conduct to ensure our team is helpful and professional, not confrontational. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Joulanar, I'm truly sorry to hear about your experience and the frustration caused by the long delivery time, damaged parts, and the difficulty you've faced with our customer service. Please accept our sincere apologies. We are pleased to inform you that we have now agreed on a refund amount for your order. As soon as you confirm that the amount is acceptable, we will process the refund immediately. You will receive an email from us shortly with all the details. Please check your inbox and reply at your earliest convenience so we can finalize this for you. Thank you for your patience, and we truly appreciate you giving us the chance to make things right. Update: Thank you for taking the time to share the full context of your experience — and for also updating us on how the situation developed. We truly appreciate that. We want to sincerely apologize for the initial delays, the damaged parts, and the frustration caused by the back-and-forth communication. That experience does not reflect the level of service we strive to provide, and we're truly sorry for the time and stress it took to reach a resolution. At the same time, we're grateful that you were open to continuing the conversation. We're glad we were able to work toward a solution together, and we appreciate your willingness to donate the item to charity — that's a thoughtful outcome. Thank you again for your patience and for giving us the opportunity to make things right. Your feedback helps us improve, and we hope you'll see a better experience should you ever consider us again in the future. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Kim, I'm truly sorry to hear about your experience and the frustration caused by the delay and the difficulty in arranging your return. Please accept our sincere apologies for the inconvenience. We would like to resolve this for you. Could you please provide your order number? Once we verify your order details, we will provide you with the correct return address so you can send the item back. We genuinely want to make this right and ensure your return is processed properly. Thank you for giving us the opportunity to assist you further. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear l cook, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We truly regret that the folding table arrived damaged and dirty, and we understand your frustration regarding the initial resolution offered. We have reviewed your case and would like to clarify that we have now processed a full refund, including the delivery costs, as a gesture of goodwill. It appears there may have been a misunderstanding during our email exchanges, and we are sorry for any frustration this caused. We have sent a separate email to you with the details of the refund and hope this resolves the matter to your satisfaction. Please don’t hesitate to reach out if you have any further questions or concerns. Thank you for giving us the opportunity to make things right. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Sue, Thank you so much for your fantastic and thoughtful review! We're absolutely thrilled to hear that you love your stools and that you're already planning to order more products—that truly means the world to us. It's great to know that our team was able to answer your questions quickly before your purchase and that you appreciated the fast shipping. We also really appreciate your understanding regarding the port processing delay. We always strive to keep our customers informed, whether through direct emails or the shipping notices on our website, so it's wonderful to hear that you found that helpful. Your kind words and support motivate us to keep improving and delivering the best possible experience. Thank you for choosing us, and we can't wait to welcome you back for your next order ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear E.J.I.V., Thank you for sharing your feedback, and I'm truly sorry to hear about your experience with the ceiling lamp and our customer service team. Please accept our sincere apologies for any frustration caused. We would like to clarify that our products come with a 180-day warranty period. As the lamp was purchased a few years ago and has been in use for quite some time, we are unable to offer a free replacement for parts under these circumstances, as product lifespan can vary depending on individual usage conditions. That said, we genuinely value you as a customer and would like to help if you still wish to purchase a new lamp. We can offer you a partial discount as a goodwill gesture. If this sounds acceptable to you, please provide your order details so we can assist you further. Thank you for giving us the opportunity to address your concern. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Andrea, I'm truly sorry to hear that you received an item with missing parts and no instructions, and that our customer service hasn't been able to help you properly. We’ve checked our records and unfortunately did not find any previous emails from you — please accept our sincere apologies for the frustration this has caused. We will immediately send you the electronic version of the instruction manual. Additionally, could you please let us know which parts are missing? Once we confirm the details, we will send the replacement parts to you as soon as possible. You will receive an email from us shortly with all the information. Thank you for your patience, and we truly appreciate you giving us the chance to make this right. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Caroline, I'm truly sorry to hear that you're unhappy with the items and our communication. We completely understand your frustration. Regarding the refund, due to a system limitation, we are unable to process it while a dispute is open. If you close the dispute, we will immediately issue a refund. We sincerely want to make this right for you. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Tee, Thank you for your feedback, and I’m truly sorry to hear about your experience. Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order. We strive to provide accurate shipping timelines, and it’s clear we missed the mark in your case. To help us investigate and address this properly, could you please provide your order number? Once we have it, we’ll check the shipment status and do our best to resolve the issue. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Reg, Thank you for sharing your honest feedback, and I’m genuinely sorry to hear that your experience has left you feeling frustrated and embarrassed. That’s certainly never the impression we want our products to leave. I understand your concerns regarding the refund process, and I apologize if our communication has felt drawn-out or unclear. That’s not the level of service we aim to provide. Regarding the product issue you raised: after checking the photos you previously sent, our team was unable to identify visible damage, which is why we offered a partial refund and a coupon as a gesture of goodwill. However, we completely understand that the product did not meet your expectations. If you would still like to return the item for a full refund, we are happy to assist with that. You are welcome to send the product back to us at your own convenience, and we’ve just sent a separate email with the return details and instructions. We truly value your feedback, as it helps us improve. Again, I’m sorry we fell short in your case, and I hope we have the chance to make things right. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Neil, Thank you for sharing your honest feedback about the desk you ordered. We are truly sorry to hear that the quality did not meet your expectations and that you experienced issues with the screws and drawers during assembly. We also sincerely apologize for the extended delivery time, which added to your frustration. This is not the level of quality or service we aim to provide. Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order. We note that you received your order back in December. While some time has passed, we remain committed to addressing the product issues you've described. If you are still experiencing problems with the screws or drawers, we would be happy to send you free replacement parts for the affected components. We will send you a detailed email within the next 24 hours to coordinate this. Please check your inbox (and spam folder) for our message. We deeply regret that your experience has led you to seek a local alternative. We value your feedback and are determined to improve both our product quality and delivery times. Thank you for giving us the opportunity to make things right. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Iris, Thank you for sharing your feedback, and I’m truly sorry to hear that you’re disappointed with your purchase. Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame. I’ve carefully checked your order from 31 August 2025, and I can confirm that the item you ordered — based on the product selection and order details — is the exact model that was delivered to you. The product page clearly shows the design and colour of this item, and the order reflects that you chose this particular style. That said, I completely understand that it may not be what you were expecting, especially after such a long wait due to the delivery timing. I sincerely apologise for any frustration this has caused. As a gesture of goodwill, we would be happy to offer you a gift as a way to make things right. I’ve just sent an email with more details — please check your inbox (and spam folder, just in case). Thank you again for your honest review. We truly value your feedback and hope we can find a fair resolution. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Beswick, Thank you for your order (No. 1215861) and for taking the time to share your thoughts. I’m genuinely sorry to hear that you’re unhappy with your purchase. Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame. Regarding the quality of the item, I noticed that you haven’t opened the parcel yet. I’d be very grateful if you could take a moment to inspect the item before making a final judgment. We’re always open to hearing where a product hasn’t met expectations, but we also want to make sure the item itself has been properly assessed first. I’ve just sent you a separate email with more information, including how we can help further if you do find the product isn’t as you hoped. Please check your inbox (and spam folder, just in case). We take feedback like yours seriously, and I truly hope we can find a way to restore your trust. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Megan, Thank you for sharing your updated experience. We are genuinely sorry to read that you feel our response did not match the reality of your situation, and we deeply regret the frustration this has caused you. We would like to address your concerns regarding the refund. According to our records, a refund for your two bookcases was processed prior to your updated review. We sincerely apologize if the process took longer than expected or if our communication during that time added to your frustration. That was never our intention. Regarding the condition of the bookcases, we completely understand your disappointment. Receiving damaged items after such a long wait is unacceptable, and we truly regret that the product did not meet your expectations. We also hear your criticism regarding the delay and lack of communication throughout the shipping process—this clearly fell short of the service we aim to provide. Your feedback is incredibly valuable to us, and we will use it to improve both our product quality checks and our customer communication. We are very sorry that your experience with us has led you to feel this way. If there is anything further we can assist you with, please don't hesitate to reach out to us directly. Update: Thank you for taking the time to share your experience and for providing an update. We sincerely apologize that the delivery took much longer than expected and that the condition of the bookcases upon arrival did not meet the quality standards we strive to uphold. We also regret any frustration caused during the communication process—this is not the experience we want any customer to have. We do want to clarify that after our communication, a refund was issued in accordance with the resolution we agreed upon. We understand that the process took longer than it should have, and for that we are truly sorry. While we cannot change the past experience, we hope the resolution we reached together reflects our commitment to making things right. If you have any further questions or need additional support, please don't hesitate to reach out directly—we are happy to help. Thank you again for your honest feedback, as it helps us improve. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Gregg, Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration and stress this situation has caused you. We are truly sorry to hear that your order took over three months to arrive and that the packaging was torn and opened upon delivery. We completely understand how disappointing and unacceptable this must have been, especially after waiting such a long time. However, after reviewing our communication, we would like to clarify that based on the photos you sent us, we could only see damage to the outer packaging — we did not receive clear images showing actual damage to the cabinet pieces themselves. Without clear evidence of damage to the product, it has been difficult for us to process a resolution. If the items inside were indeed broken or damaged, we sincerely apologise, and we are still willing to help. Could you please send us clear photos showing the damage to the actual product pieces to our email? Once we receive these, we will review your case again immediately and work towards a fair solution. We genuinely want to make this right and regret that our communication fell short. Please email us at [your email address] with the requested photos, and we will prioritise your case. Thank you for your patience, and once again, we are truly sorry for this disappointing experience. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Nicolas, We are truly sorry to hear about your extremely disappointing experience with your order. Please accept our sincerest apologies for the incorrect and damaged items, and the quality issues you described. This falls far short of the service we aim to provide. Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame. To resolve this for you immediately, we would like to promptly look into your case. Once we verify the details of your order, we will arrange for either a replacement of the correct bar stools, an exchange for other chairs of equivalent value, or proceed with a refund—based on your preference. To facilitate this, we will send you a detailed email shortly to coordinate next steps and ensure a proper resolution. We deeply regret the frustration this has caused and appreciate you bringing this to our attention. We are committed to making this right for you. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Jackie, We sincerely apologize for the unacceptable delay and lack of communication regarding your order. This is not the experience we want you to have, and we appreciate you bringing it to our attention so we can urgently address it. After an internal check, your order is currently progressing through our final quality control and secure packaging stages, which are standard procedures. We are expediting this process now, and we will send your package out for shipping immediately upon completion. To provide you with full transparency on the current status and a clear timeline for shipping, we have sent a detailed email to the address associated with your order. Could you please check your inbox (including your spam or promotions folder) for this message? We are committed to resolving this for you and ensuring your order reaches you promptly. Thank you for your patience as we work to make this right. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Cheryl , We are deeply sorry to hear about the frustrating experience you had with your order. We sincerely apologize for the excessive delay, the damaged packaging, and the stress this caused you. Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order. We want to let you know that a full refund for your order was processed on January 20th. We have also reviewed our email correspondence and could not locate the message you mentioned asking you to “stop arguing.” We are concerned there may have been a misunderstanding or a communication issue. To address this fully, we will send you a detailed email shortly to review the situation and clarify our communication records. We truly value your feedback and want to ensure this matter is properly resolved. Thank you for bringing this to our attention, and we apologize again for the inconvenience and disappointment caused. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Karen, We are truly sorry to hear about the disappointment with the table's condition. We sincerely apologize for the frustration caused by the communication you've experienced and for any impression that your concerns are not being personally addressed. Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order. To resolve this for you, we are ready to proceed with a solution. As soon as we can verify the details of your specific case, we will arrange for either a replacement of the table or a refund. We will send you a detailed email shortly to gather any necessary information and coordinate the next steps directly. Our goal is to ensure this is handled personally and resolved to your satisfaction. Thank you for your patience, and we are committed to making this right for you. Update: Thank you for sharing your experience and for your patience throughout this process. We sincerely apologize that the delivery took so long and that the quality and condition of the table did not meet your expectations. Please know that we take feedback like yours seriously and are continuously working to improve both our products and customer service. As you mentioned, a full refund has now been issued. We understand that the journey to reach this resolution took longer than it should have, and we regret any frustration caused along the way. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us directly. We're here to help. Thank you again for your feedback, and we wish you all the best. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad