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Is Litfad legit?
Litfad (litfad.com) has a 3.0 out of 5 rating on OK.one, based on 960 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently experienced massive delivery delays, with orders taking several months to finally arrive at their destinations, often turning up completely broken or severely damaged upon opening. Buyers also struggled significantly when trying to secure financial refunds, while dealing with subpar product quality, incorrect items, missing components, and unresponsive support.
Some people were satisfied with the diverse product choices, innovative lighting options, and stylish designs available throughout the online catalog. A few customers additionally noted that certain delivered items closely matched their initial descriptions well, arriving safely protected and fully operational.
Auto-generated from all reviews of this business. For reference only.
I purchased a bed for my two-year-old child from Litfad, and the product is extremely poor quality and unsafe.
The wood is rough and full of splinters, with no proper sanding, sealing, or protective coating. It also emits a strong chemical odor, making it unsuitable for indoor use. The timber quality is very low, and the assembly instructions are inaccurate and incomplete.
This product is clearly not fit for purpose and poses a safety risk to a young child.
When I contacted customer service to request a return and refund, they repeatedly refused and only offered small discounts (5%) or free gifts instead of accepting responsibility.
I strongly warn other parents not to purchase children’s furniture from this seller.
Reply from Litfad2026-03-04
Dear Jerry,
Thank you for taking the time to share your concerns. We are genuinely sorry to hear that your experience did not meet expectations, and we sincerely apologize for any frustration this may have caused.
We take all feedback seriously, especially when it involves the safety and satisfaction of our youngest customers. We understand your concerns regarding the quality, safety, and odor of the bed, and we are truly sorry that the product did not meet the standards you expected.
After reviewing your case, we would like to make things right. We are happy to offer you the option of a replacement with another product of similar value, or an improved refund solution. We believe this is a fair way to address the issues you’ve raised.
Please kindly check your email inbox — we have sent you a message with more details and the next steps. We truly hope to have the opportunity to resolve this matter and regain your trust.
Thank you again for your honest feedback. It helps us improve.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
My 1237643 order was delivered damaged, and they didn’t even know it had been delivered. It took 77 days to arrive and they want to send replacement parts even though they don’t actually know what they are replacing. This would take another 77 days to come, so five months for a product is unreasonable. Then to send me a coupon for a dinosaur or unicorn lamp. Why am I going to order something from them. I will be contacting consumer rights regarding this company as it is not unreasonable to ask for the product to be returned and full refund. Absolute scammers, and I saved my hard earned money for this product to wait five months.
Reply from Litfad2026-03-04
Dear Zara,
Thank you for sharing your experience, and we are truly sorry to hear about the frustration and inconvenience caused by the delayed delivery and the condition of your order. This is certainly not the level of service we aim to provide, and we sincerely apologize for the poor communication and the unsatisfactory resolution offered.
We completely understand your disappointment, especially after waiting such a long time for your product. The situation you described is unacceptable, and we want to make it right.
We would like to offer you a proper solution. We can either reship the entire product to you as a replacement, exchange it for another item of similar value, or process a refund for your order. Please allow us the opportunity to resolve this issue for you.
We have sent a detailed email to your inbox with further information. Kindly check it at your convenience, and we hope to work with you toward a fair and satisfactory resolution.
Once again, we sincerely apologize for your experience and thank you for giving us the chance to respond.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Should have read more reviews, so... glad that you're here. I paid WAAAY too much for the quality of item I received. While the bookshelf I ordered could be fine (at best), I also received two of seven shelves drilled incorrectly... so I can't even put the bookshelf together. Awaiting response from customer service/support and dreading what will happen.
Reply from Litfad2026-03-02
Dear Customer,
Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you’ve had with your bookshelf. We completely understand your frustration — receiving a product with drilling issues is certainly not the experience we want for our customers.
It’s possible that there may have been a misunderstanding during assembly. We’ve just sent you the correct assembly instructions via email to help clarify the steps. If after following them the issue persists, or if the shelves are indeed incorrect, please don’t hesitate to reply to that email so we can assist you further.
We're here to help and will do our best to make this right.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Look at the date of order and look at the date of arrival nearly 3 months
Reply from Litfad2026-03-02
Dear Nowaz,
Thank you for bringing this to our attention. We understand your concern regarding the delivery time.
We would like to clarify that when you placed your order, the estimated delivery date was clearly displayed on the product page. Based on our records, your package did not take nearly 3 months to arrive; in fact, it was delivered earlier than the estimated time shown at the moment of purchase.
We will send you an email shortly with the full timeline of your order so you can review the details.
Thank you for your patience, and we remain at your disposal for any further questions.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
The coffee table I purchased was fantastic quality but it took over 10weeks to arrive which I didn't mind but had no correspondance or update on my order for that lenghth of time. It would have been nice to recieve an update about my order. Otherwise very satisfied with the purchase.
Reply from Litfad2026-03-02
Dear Helen,
Thank you for taking the time to share your experience with us. We're really pleased to hear that you're satisfied with the quality of your coffee table — it’s wonderful to know you’re happy with the product itself.
We do sincerely apologize for the lack of communication while your order was in transit. We understand that regular updates can make a big difference, and we're sorry we fell short in that regard during the 10-week wait. For future reference, tracking information for orders is always available directly on our website, which can help you stay updated on the status at any time.
We truly appreciate your feedback and will use it to improve our communication going forward. Thank you again for your understanding and for your kind words about the table.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Ordered product, after thought canceled one day later. Two weeks and no refund. They are dragging feet, and trying to charge a restocking fee of over $200.
STAY AWAY
Save yourself the headache.
This company requested I close my PayPal dispute in order to get my refund processed, which I unfortunately did, but no refund.
Reply from Litfad2026-02-28
Dear Ross,
Thank you for bringing this to our attention, and I'm truly sorry to hear about your experience. I completely understand your frustration regarding the delayed refund and the restocking fee concern — that is absolutely not the experience we want any of our customers to have.
To help us resolve this as quickly as possible, could you please provide your order number? Once we have that information, we will immediately investigate why your refund hasn't been processed yet and clarify the restocking fee situation. Our goal is to ensure this is sorted out promptly and fairly.
Again, I sincerely apologize for the frustration this has caused, and I appreciate you giving us the opportunity to make things right.
Update:
Thank you for sharing your experience, and I sincerely apologize for the frustration this has caused.
I want to explain the process regarding the refund. When a dispute is opened through PayPal, the funds are placed on hold, which prevents us from processing the refund directly. Once the dispute is closed, the hold is lifted, and we are able to issue the refund. Typically, it takes 1 to 5 business days for the refund to be completed after that point — it doesn't happen instantly.
I’m happy to confirm that your order has now been fully refunded. I trust you have already received the funds back.
Again, I apologize for the confusion and the delay. Thank you for your patience.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
SCAM, this company is the worst I have ever seen in my life.
I have ordered a shelve in October, they delivered it with months delay and with great surprise the set for assembling it were not in the shipment. They replyed asking me to buy by myself in a different place because the screws set was not availaible at that time. the shelve is impossible to assamble and I have lost my money. DON'T BUY from them.
Reply from Litfad2026-02-28
Dear Luca,
Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide, and I completely understand your frustration.
Regarding the missing screws for your shelf — I want to clarify that the screws themselves were not out of stock. However, at the time your order was placed, we were in the middle of a holiday period, and shipping was delayed by a few days due to the break. Our team offered you two options at that time: wait for us to ship the screws once the holiday ended, or purchase them locally and we would reimburse you for the cost. I apologize if this was not clearly communicated or seemed like an inconvenience — that was never our intention.
Now that the holidays are over, we are ready to ship the screws to you immediately. Please let us know your preference via email, and we’ll take care of it right away. We genuinely want to make this right and help you assemble your shelf.
Again, I’m very sorry for the trouble this has caused, and I appreciate you giving us the opportunity to address the issue.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Dear Parag,
Thank you for sharing your feedback. We are sorry to hear that the delivery took longer than expected. We understand how frustrating it can be to wait for an order, and we sincerely apologize for the delay.
As mentioned on our website during the ordering process, the estimated delivery time is displayed to help customers make an informed decision. Nevertheless, we truly regret that the shipping time did not meet your expectations.
As a small gesture of apology for the inconvenience caused, we would like to offer you a gift. We have just sent you an email with further details – please check your inbox (and spam folder) to learn more.
We hope you will give us another chance to provide you with a better shopping experience in the future.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
The product simply is not of the quality indicated by the photographs on the web site. As such I was rather disappointed with my purchase. In the photographs all the edges of the wooden base are all smooth and rounded. The glass looks quite thick and sturdy. The reality is that base edges are sharp and the glass is quite thin.
Reply from Litfad2026-02-27
Dear Greg,
Thank you for sharing your feedback. We are truly sorry to hear that the Coffee Table did not meet your expectations and that you feel this way about your purchase. This is certainly not the experience we want our customers to have.
We have already contacted you via email to address this matter properly. Once we have reviewed the situation, we will be happy to offer you a solution, whether it's a replacement or a refund. Please check your inbox (and spam folder) for our email with further details.
Again, we sincerely apologize for the disappointment caused and appreciate your patience.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Great products at a very reasonable price. Just be aware of the long delivery time.
Reply from Litfad2026-02-27
Dear Customer,
Thank you very much for your positive feedback and for taking the time to share your experience with us! We are truly delighted to hear that you are satisfied with our products and that you find them to offer good value for the price.
We also genuinely appreciate your honest and helpful note regarding the delivery time. Transparency is important to us, and we always aim to provide clear estimated shipping timelines on our website so customers can make informed decisions. We understand that waiting can sometimes be challenging, and we continuously work to improve our shipping processes while keeping our products affordable.
Your kind words about the product quality mean a great deal to our team, and we are so glad that despite the longer wait, the items met your expectations.
Thank you once again for choosing us and for your understanding. We hope to have the opportunity to serve you again in the future—hopefully with a shorter delivery time next time!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Dear MRBAKER,
Thank you so much for your positive feedback! We are thrilled to hear that your order arrived on time and that assembly was easy for you.
It is wonderful to know that everything went smoothly with your purchase. We always strive to ensure timely deliveries and user-friendly designs, so your satisfaction truly means a lot to us. Feedback like yours motivates our team to continue maintaining high standards in both shipping efficiency and product quality.
Should you need any assistance in the future or have questions about any of our other products, please don't hesitate to reach out. We would be more than happy to help you again.
Thank you once more for choosing us and for taking the time to share your experience. We look forward to serving you again soon!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Product was as described, good quality and easy to assemble.
Reply from Litfad2026-02-27
Dear Gillian,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your product arrived exactly as described and that you are satisfied with both the quality and the assembly process.
It means a great deal to our team to know that our efforts to provide accurate product descriptions and maintain high quality standards are appreciated by customers like you. We also put careful thought into designing our products to be user-friendly, so we are especially happy to hear that assembly was straightforward and hassle-free for you.
Your kind words encourage us to continue delivering the best possible experience to every customer. Should you ever need assistance in the future or have questions about any of our other products, please do not hesitate to reach out—we are always here to help.
Thank you once again for choosing us and for taking the time to share your positive experience. We look forward to welcoming you back soon!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I bought a kids dinner chair and I was very easy to assemble,good quality and perfect size. The only problem was delivery time that took around 1 month.
Reply from Litfad2026-02-27
Dear shahryar,
Thank you very much for taking the time to share your feedback with us! We are truly delighted to hear that you are pleased with your kids' dinner chair and that you found it easy to assemble, of good quality, and the perfect size for your little one.
We sincerely appreciate your kind words about the product itself—it means a great deal to our team to know that our efforts to create user-friendly, well-made furniture are making a positive difference for families like yours.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.
Your honest feedback helps us grow, and we are so grateful that despite the longer wait, you are happy with your purchase. Should you ever need assistance in the future or have questions about any of our other products, please don't hesitate to reach out—we would be more than happy to help.
Thank you once again for choosing us and for your support. We hope to have the opportunity to serve you again soon—hopefully with a faster delivery next time!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
The chairs were unfit to sit on absolutely a waste of my money. I will never buy from you again.
Reply from Litfad2026-02-27
Dear Jean,
Thank you for sharing your feedback. We are truly sorry to hear that the chairs did not meet your expectations and that you feel this way about your purchase. This is certainly not the experience we want our customers to have.
We have already contacted you via email to address this matter properly. Once we have reviewed the situation, we will be happy to offer you a solution, whether it's a replacement or a refund. Please check your inbox (and spam folder) for our email with further details.
Again, we sincerely apologize for the disappointment caused and appreciate your patience.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Subjekt Order 1236511 from Litfad
Item significantly not as described - damaged goods
I received the item from Litfad.com on 2026-02-05, but it arrived severely damaged and is unfit for use. The total value ist 286,84 Euro. I have already contacted the merchant, but they refuse to provide a full refund. Instead, they are stalling the process by offering useless coupons and "gifts", which i decline.
Ich habe mich an den Käuferschutz von Paypal gewandt und den Fall am 28.02.2026 als Konflikt gemeldet. Der Preis ist Wucher, die Qualität der Ware sehr schlecht, die Hinhaltetaktik mit den Rabatten für neu zu kaufende Ware und geringen Preisnachlässe der kaputt gelieferten Ware nicht akzeptabel.
KEINE EMPFEHLUNG !
Reply from Litfad2026-02-27
Dear Daniela,
Thank you for bringing this to our attention. We are truly sorry to hear that your order (No. 1236511) arrived severely damaged and does not meet your expectations. This is certainly not the experience we want our customers to have, and we sincerely apologize for the frustration caused.
We understand that you are not interested in coupons or gifts, and we respect your decision. Instead, we would like to offer you a proper solution, either a replacement of the damaged item or a partial refund as compensation. We believe this would be a fair way to resolve the issue.
We have just sent you a detailed email with further information regarding this matter. Please check your inbox (and spam folder) and let us know which option works best for you.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
The order process was smooth. Original light I ordered wasn't available anymore, but an alternative was provided. Items were delivered and in good condition. I will use them again.
Reply from Litfad2026-02-25
Dear Kerrie,
Thank you so much for your kind words and for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with the overall ordering process and that the alternative light we suggested worked well for you.
We always strive to ensure our customers receive the best possible service, even when original items are unavailable, and it's wonderful to know that your items arrived safely and in good condition.
Your willingness to shop with us again means a lot to our team, and we truly appreciate your understanding and support. If you ever need assistance in the future, please don't hesitate to reach out.
Looking forward to serving you again soon!
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Believe all the bad reviews! I waited 7 months for a sofa. The day it was due - I waited in all day with my son and it was a no show. The following week, DPD tried to deliver the sofa unannounced whilst I was at work. The sofa was sent back to China as I “refused” to accept it because I wasn’t home. The sofa was damaged on the way back to China. Litfad begged me to wait for 2 months for a replacement. After waiting two more months, they told me the item would be discontinued. They offered more expensive alternatives (that I didn’t like) and offered a £10 freebie to accept an alternative. Finally enough! I have approached my bank to get my money back, and now I found out today they are challenging it! They will not win. I don’t have to pay for an item I never received. I will never accept an alternative from them whether of the same value or higher. The alternatives they offered were higher. AVOID THIS COMPANY AT ALL COSTS! It is DELUSIONAL that they are trying to keep my money after such a poor service.
Reply from Litfad2026-02-26
Dear Beverley,
Thank you for sharing your experience, and we sincerely apologise for the frustration and inconvenience this situation has caused you and your family. We completely understand your disappointment after such a long wait.
We would like to clarify a few points regarding your case:
First, regarding the timeline – the entire process from your initial order to the replacement attempt did not exceed seven months. Regarding the return, the parcel was returned to our local warehouse in your country in December, not all the way back to China.
Regarding the replacement: when we learned the original item was discontinued, we informed you within a few days of confirming this with our supplier – not after two months. We are truly sorry for the miscommunication on this point.
To make things right, we would like to offer you the opportunity to select any alternative product of your choice from our website that is of equal or higher value than your original order. You are welcome to browse our collection and choose something that better suits your taste and needs.
Once again, we sincerely apologise for this experience and truly hope you will give us the opportunity to resolve this to your satisfaction.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
I received my order with enormous delay (more than 6 weeks). Some parts of the shelf were missing and some of them the were damaged. The wood of my bookshelf had a very poor quality, very different compared to the pictures on the website. I just received a refund of 30% of the price. Don't buy, don't buy, don't buy if you don't want negative surprises!
Reply from Litfad2026-02-24
Dear Debora D'Ambrogio,
I am deeply sorry for the unacceptable condition of your bookshelf. Receiving a product that is delayed, damaged, and missing parts is frustrating enough, but I also hear your concerns regarding the material quality and the discrepancy from our website photos.
We clearly missed the mark here. I understand that a 30% refund does not make up for a product that is unusable. I would like to personally look into your case to offer a more satisfactory resolution, such as an additional refund or a full replacement of the damaged parts.
We are committed to making this right and restoring your confidence in us.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Damaged product, misleading offer, poor service – extremely disappointing
I ordered a wardrobe from Litfad on August 25, 2025. The delivery was extremely delayed. When the product finally arrived, it was damaged, with multiple wooden panels having broken and crumbling edges. The product also did not match the pictures and description shown on the website.
Instead of taking responsibility, the company first claimed the item had “no quality issues when it left the warehouse” and suggested the damage might have occurred during shipping. That is not acceptable from a professional seller. The customer should not bear the risk for damaged goods.
They then offered only a 20% refund and expected me to pay for very expensive international return shipping — even though the product was defective. This felt like an attempt to discourage a proper return.
After firm communication and filing a payment dispute with my bank, they finally agreed to a 70% refund, which I accepted as a compromise. However, this process required significant effort, time, and pressure.
Overall, this was a very frustrating experience:
• Late delivery
• Damaged and non-conforming product
• Poor initial resolution offer
• Long and exhausting communication
I cannot recommend buying from Litfad based on my experience.
Reply from Litfad2026-02-24
Dear Ilgar,
I am truly sorry for the series of issues you encountered with your order. From the shipping delay and product damage to the mismatch and our initial lack of support—this is absolutely not the level of service we strive for.
I understand how frustrating and exhausting this process has been for you. To make things right, if you still have questions, we can increase the refund percentage again to your satisfaction.
We are reviewing our internal processes to ensure this doesn’t happen again. Thank you for your patience, and I hope we can regain your trust.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
Do not order from this company! You will regret it! Wrong items delivered, bad packaging, terrible quality, no customer care, no option of refund or legal support.
I have been chasing them since November 2025 to get a refund for receiving the wrong items, which were damaged on top of it! and this is going nowhere!
Reply from Litfad2026-02-24
Dear customer,
I am writing to you with a heavy heart and a sincere apology. Reading about your experience since November 2025 is truly distressing. Receiving the wrong item, in poor condition, and then being met with silence for months is completely unacceptable. This is not the service we aim to provide, and we clearly failed you.
It is distressing to hear that the product did not match our description.We have already reached out to you to provide a full resolution (refund or replacement) and to collect more details about the issues you encountered.
We are committed to making this right and hope you will give us the chance to rectify the situation.
( Litfad Support Team at [email protected], 24/7 stands by your side)
Litfad
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