Litfad

Dear Harsimran, Thank you for sharing your experience, and I'm truly sorry to hear about the situation with your order. I completely understand your frustration, especially after waiting so long for your item. To help you better, could you please provide your order number? Once I have that, I'll be able to look into your case promptly and verify the details. Regarding the partial refund offer, I want to explain that this is typically proposed when the damage reported does not affect the overall functionality or assembly of the product. However, I understand that you were expecting a full refund given the delay and the condition of the item upon arrival. Please share your order information, and we will review everything carefully to ensure we find a fair resolution for you. Your satisfaction is important to us, and I sincerely apologize for the frustration this has caused. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Zayden, Thank you so much for your lovely feedback! We're absolutely thrilled to hear that you appreciate the elegant style of your purchase. Standing out from the crowd and offering something unique is truly what we strive for, so it means the world to us that you've noticed and loved that difference. Your kind words encourage our team to keep pushing creative boundaries. If you ever need anything else or are looking for your next unique piece, we would be honored to help. Thanks again for choosing us and for taking the time to share your thoughtful review. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Jade, Thank you for sharing your feedback, and I am genuinely sorry to hear about your frustration regarding the coffee table and the communication around it. After checking our email correspondence, I can see that we have indeed been in contact regarding the crack on the table top. When we reviewed the photos you sent, our team observed that the crack appeared to be superficial and did not seem to affect the structural stability or normal use of the table. That is why we proactively offered you a significant partial refund (or additional free items) as a gesture of goodwill, hoping you might consider keeping it. However, I want to be absolutely clear: we also offered you a free replacement with a new table. I understand from the emails that you were not willing to accept this option either, which is absolutely your right. We sincerely want to resolve this for you in a way that feels fair. Since the current offers (discount/free items or replacement) do not seem to meet your expectations, could you please reply to our email and let us know what solution you would consider acceptable? We are open to discussing it. We take complaints seriously and would much prefer to find a direct resolution with you rather than through the ombudsman. Please check your inbox (or spam folder) for our latest email and let us know your preferred outcome. Once again, I apologize for the disappointment caused by the damaged item and the inconvenience. We look forward to hearing from you so we can put this right. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Tomasz, Thank you for sharing your experience, and I am truly sorry to hear that your order did not arrive as expected. This is certainly not the level of service we aim to provide. Regarding the missing half of your order, we are currently in urgent contact with the logistics carrier to investigate what happened during shipping. Once we receive an update from them, we will get back to you immediately via email. If the package is confirmed lost, we will reship the missing items to you at no additional cost. Please kindly check your email in the coming days for our follow-up. Again, I sincerely apologize for the frustration and long wait you’ve experienced. We appreciate your patience and hope to resolve this for you as soon as possible. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Freddie, Thank you so much for your thoughtful review! We're absolutely delighted to hear that you were able to find a modern wall lamp that stood out to you—especially one that wasn't available locally. That's exactly what we aim for: offering unique, stylish pieces that help our customers express their personal taste and elevate their spaces. We truly appreciate your patience regarding the shipping time. While we work hard to get every order delivered as efficiently as possible, we know that waiting for that perfect piece can sometimes feel longer than expected. We're so glad, however, that the product itself met your expectations and that it now adds both style and function to your home. Thank you for choosing Litfad, and we hope to help you discover more unique finds in the future! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Korina, Thank you for sharing your feedback, and please accept our sincere apologies for the frustration caused by this partial delivery. We completely understand how disappointing and inconvenient it must be to receive only one bar stool when you ordered three, especially after waiting several months. We have immediately flagged this issue as a priority and are urgently investigating with our logistics partners to trace the whereabouts of the missing two stools. Sometimes packages can be split during transit or tracking information may not update correctly, and we want to get to the bottom of this for you. Once we have confirmed whether the items are lost or stuck in transit, we will act accordingly. If it is confirmed that the two stools are indeed lost, we will arrange to reship them to you at no additional cost as soon as possible. You deserve to receive the complete set you originally ordered. We truly appreciate your patience and will keep you updated as soon as we have more information. Please rest assured that we are committed to resolving this for you. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Zyler, Thank you so much for your wonderful feedback! We're absolutely delighted to hear that your new lamp has become such a standout piece in your apartment—and how wonderful that it's already sparking conversations with your guests! At Litfad, we truly strive to offer unique, creative designs that help our customers express their personal style, so it means the world to us that you appreciate the uniqueness of your purchase. Knowing that your lamp adds that special touch to your space is exactly what we hope for with every order. Thank you for choosing us and for taking the time to share your experience. We hope to surprise and delight you again with more distinctive pieces in the future! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Debbie, Thank you so much for your wonderful review! We're absolutely delighted to hear that your cabinet looks amazing and that you feel it's great value for money. Knowing that our products bring both style and affordability to our customers' homes is exactly what we strive for—and your kind words let us know we're on the right track. It means even more to us that you would definitely recommend our company. There's no greater compliment than a customer trusting us enough to share their experience with others, and we're truly grateful for your support. If you ever need anything in the future—whether it's another piece for your home, style advice, or just a question—we're always here to help. Thanks again for choosing us and for taking the time to share your experience. We truly appreciate you! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Natalia, Thank you for sharing your feedback, and I am truly sorry to hear about your experience. Please accept our sincere apology for any frustration this has caused. I would like to clarify that we did offer you several solutions to resolve the issue, including sending you a brand new replacement free of charge. Since the product was still usable, we believed these options were fair and would address your concerns. However, you chose to return the item instead. We respected your decision and provided the return address. I understand that return shipping costs can be frustrating, and we apologize for any inconvenience. I can confirm that your refund was processed, though I recognize it took longer than expected. We never intend to make our customers feel unheard or mistreated, and I regret if our communication came across that way. Your feedback is important to us, and we are continuously working to improve our service. If there is anything further we can do to make this right, please feel free to reach out. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Sienna, Thank you so much for your lovely feedback! We're absolutely thrilled to hear that your wall light looks fantastic in your hallway and that it brightens up the space so beautifully. It’s wonderful to know that the modern design fits perfectly with your style and adds that special touch to your home. Your satisfaction truly means the world to us, and we’re so grateful you took the time to share your experience. If you ever need anything else or have questions in the future, please don’t hesitate to reach out—we’d love to help you again! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear MARVIN, Thank you for sharing the conclusion of your experience with us, and I want to sincerely apologize for the ongoing frustration you've faced throughout this entire process. I understand from our records that while you initially received only part of your couch, we did ship a complete replacement product to you, which you have now received. We're glad to hear that the new couch looks nice and appears well-made, though we fully understand that this does not erase the difficulties you encountered. Regarding the delivery experience, I want to clarify that we did not promise that the shipper would unpack the items and haul away packaging materials. We sincerely apologize if there was any miscommunication about this service. What you described—finding the large boxes dumped behind your building—is unacceptable, and we deeply regret that the carrier handled your delivery this way. Given your health situation, this added burden was particularly unfair, and we are truly sorry you had to go through that. I also want to apologize for the auto-replies you received when inquiring about compensation for your troubles. This is not the level of personal service we aim to provide. Your feedback about every aspect of this experience—from the delivery issues to the communication problems—has been shared with our team. We are committed to improving. If there is anything further we can do to assist you at this point, please don't hesitate to let us know. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Shaniqua, Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration this situation has caused you. We completely understand your disappointment, especially after receiving damaged merchandise. We would like to clarify that we did send you replacement parts free of charge to resolve the issue. However, we are truly sorry to hear that these parts may have arrived damaged as well. This is certainly not the level of service we aim to provide. Could you please send us photos of the damaged replacement parts at your earliest convenience? Once we receive them, we will immediately verify the situation. We sincerely hope you will give us the opportunity to make things right. Please rest assured that we are committed to finding a satisfactory solution for you. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Christian, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen so ausführlich zu schildern. Es tut uns außerordentlich leid, dass Sie mit Ihrem Einkauf und der Abwicklung so unzufrieden sind. Wir möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen. Sie sprechen einige sehr schwerwiegende Punkte an. Selbstverständlich entspricht es nicht unserem Anspruch, dass Produktbeschreibungen nicht der Realität entsprechen oder die Qualität mangelhaft ist. Wir nehmen Ihre Kritik sehr ernst und möchten den Fall dringend für Sie prüfen. Könnten Sie uns bitte Ihre Bestellnummer mitteilen? Nur so haben wir die Möglichkeit, Ihren Vorgang im Detail einzusehen und zu verstehen, was genau passiert ist. Bezüglich Ihrer Erfahrung mit dem Kundendienst und den angebotenen Lösungen: Wir sind überzeugt, dass unsere Kollegen stets bemüht sind, eine faire Einigung zu erzielen. Dass Ihnen nur 10% angeboten wurden, kann ich mir nur im Zusammenhang mit einer Teillösung erklären. In vielen Fällen bieten wir höhere Teilerstattungen oder kostenlosen Ersatz an. Wir hätten Ihnen hier gerne eine bessere Lösung angeboten, um Ihren Aufwand zu minimieren. Bezüglich Ihrer Aussage zu PayPal: Wenn ein Fall so eindeutig wäre wie von Ihnen geschildert, hätte PayPal in der Regel zu Ihren Gunsten entschieden. Dies lässt mich vermuten, dass hier möglicherweise Missverständnisse vorliegen oder wichtige Informationen fehlen. Wir möchten diese Unklarheiten gemeinsam mit Ihnen beseitigen. Bitte senden Sie uns Ihre Bestellnummer. Wir versprechen Ihnen, dass wir uns den Fall umgehend und mit der nötigen Priorität ansehen werden, um eine für Sie akzeptable Lösung zu finden. (Das Litfad-Support-Team steht Ihnen rund um die Uhr unter [email protected] zur Verfügung) Litfad ———————————- Thank you very much for taking the time to share your experience with us in such detail. We are truly sorry that you are so dissatisfied with your purchase and the way your case was handled. We would like to sincerely apologize for the inconvenience caused. You are raising some very serious points. It certainly does not meet our standards that product descriptions do not match reality or that the quality is poor. We take your criticism very seriously and urgently want to review your case. Could you please provide us with your order number? Only then will we have the opportunity to examine your transaction in detail and understand exactly what happened. Regarding your experience with customer service and the solutions offered: We are confident that our colleagues always strive to reach a fair agreement. The fact that you were only offered 10% can only be explained by us in the context of a partial solution. In many cases, we offer higher partial refunds or free replacements. We would have liked to offer you a better solution to minimize your effort. Regarding your statement about PayPal: If a case were as clear-cut as you describe, PayPal would typically have ruled in your favor. This leads us to suspect that there may be misunderstandings here or that important information is missing. We would like to resolve these ambiguities together with you. Please send us your order number. We promise you that we will look into the case immediately and with the necessary priority to find an acceptable solution for you. Litfad ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Waqas, Thank you for sharing your experience, and please accept our sincere apologies for the stress this situation has caused you. We completely understand your frustration — waiting since December for a refund and being offered gifts instead of a resolution is not the service we aim to provide. We are truly sorry for the way your case has been handled. After reviewing your order (1203830), we can confirm that we are now processing the refund for the amount you requested. While our policy states that items without quality issues would normally need to be returned at the customer's own expense, we have made an exception in your case to ensure you receive your money back. Please allow a few business days for the refund to appear in your account, depending on your payment provider. We truly appreciate your patience and hope that despite this experience, you will give us the opportunity to do better in the future. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Heather, Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience. We're so glad to hear that the stool was worth the wait and that it ended up being exactly what you needed. It means a lot to us that you're happy with your purchase, especially after a longer lead time. We always aim to deliver products that meet our customers' expectations, and your feedback reassures us that we're on the right track. Thanks again for your patience and your kind words—they truly make our day. Please don't hesitate to reach out if you ever need anything else ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Regina, Thank you so much for your kind words and positive feedback! We are absolutely delighted to hear that you were very pleased with your order — it means a lot to us and to our entire team. Knowing that you would order again is the best compliment we could receive. It reassures us that our efforts to provide quality products and a smooth shopping experience are appreciated by customers like you. We truly value your support and look forward to serving you again in the future. If you ever need anything, please don't hesitate to reach out. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Rashmi , Thank you for taking the time to share your feedback, and please accept our sincere apologies for the condition in which you received your item. We are truly sorry to hear that the product arrived chipped, missing the instruction manual and a door knob, and without stickers to cover the screws. This is certainly not the quality we strive to deliver, and we completely understand your disappointment — it absolutely should not look like a returned item was simply repacked and sent out again. Regarding the missing instruction manual, we have sent an electronic version to your email address — please check your inbox (and spam folder, just in case). As for the damaged and missing parts (including the door knob and screw covers), we will review your order and then arrange a free replacement for these items. You will receive a separate email with all the details shortly. We truly appreciate your patience and hope that despite this experience, you will give us the opportunity to do better in the future. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear K.flint, Thank you so much for taking the time to leave such a thoughtful and detailed review — we truly appreciate it! We're absolutely delighted to hear that despite your initial concerns after reading some reviews, you were pleasantly surprised and are happy with your desk. It's wonderful to know that the instructions were clear and that you find the desk lovely. Your comment about it being easier to assemble than to remove from the wooden pallet actually made us smile — thank you for that! We do sincerely apologise for the longer delivery time of approximately 2.5 months. As you kindly noted, this did fall over the Christmas period, which can sometimes cause unexpected delays beyond our control. We're grateful for your understanding and patience in this regard. Thank you for the 4-star rating, and we truly hope you enjoy your new desk for many years to come. Should you ever need anything else, please don't hesitate to reach out — we'd be more than happy to help. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear Bee, Thank you for sharing your feedback and we are truly sorry to hear about your frustrating experience. We completely understand your disappointment and sincerely apologize for any inconvenience caused. Regarding the chargeback you initiated, we would like to clarify that while contacting your bank is certainly your right, a chargeback is not an immediate resolution—it initiates a review process that can often take several weeks or even months, with no guaranteed outcome. In many cases, we are able to process refunds much faster and more directly than going through the bank's chargeback procedure. We genuinely want to help resolve this for you. Could you please provide your order number? Once we have your details, we will immediately look into your case and prioritize finding a solution—whether that means expediting the refund or addressing the original issue with your order. We value your business and hope to have the chance to make things right. ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad

Dear David, Thank you so much for your kind words and for taking the time to leave us a positive review! We're absolutely delighted to hear that you're happy with the product and that you feel it offers good value—this is exactly what we strive for! We also truly appreciate your understanding regarding the delivery time to the UK. While we always work hard to dispatch orders as quickly as possible, international shipping can sometimes take a little longer than expected. We're constantly looking for ways to improve our shipping speeds to provide a better experience for our valued customers like you. Your feedback means a lot to us and helps us grow. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We'd love to serve you again! ( Litfad Support Team at [email protected], 24/7 stands by your side) Litfad